Content about technical support specialist

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“Sometimes, we get so caught up in getting the work processed and to our customers that we don’t keep the laundry production areas as clean as they should be. What tasks should we be performing regularly to keep our facility clean? To what degree do we need to clean our equipment and how often?”

Wash-formula selection could be compared to building a house of cards. If you carefully consider how your next card will fit with the rest before putting it in place, your house has a better chance of remaining balanced.

But rush your next move or place your next card in the wrong spot and the resulting chain reaction will almost certainly bring the whole thing crashing down.

I'm hearing a lot about microfiber towels and mops. What can you tell me about their performance compared to more well-established products? Are they processed differently in the laundry? How do they differ from cotton and other materials?

Some unknown factor has increased the hardness of the water entering my laundry. How can we combat this change so we can produce high-quality linen without jeopardizing production efficiency? What options are available to me to address this hard-water problem?

What issue or issues most greatly affected your operation and, more generally, your specific industry segment during 2005? What are the primary issues that your operation and your industry segment will face this year?

What aspects of inventorying and securing linen pose the biggest challenge for textile care managers like me? With proper controls in place, what percentages of losses (through shrinkage/theft and ragout) do you consider to be acceptable? How can an insufficient linen inventory impact the rest of my operation – labor, equipment, etc.?