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April 25, 2012

ATLANTA — Simple comforts help survivors get back to normal

ATLANTA — With spring tornado season having arrived, Angelica Corp. is once again giving back to local communities by donating linens, blankets and towels to disaster victims.

Medical linen services provider Angelica most recently donated to the victims of January’s Trussville, Ala., tornado. That storm system ripped through the Birmingham area with wind speeds of roughly 150 miles per hour, killing two, injuring hundreds, and destroying more than 200 homes.

Angelica has also partnered with relief efforts in Alabama to provide linens to the survivors of the April 2011 storm system that devastated much of Alabama and Georgia. The company’s plants in Rockmart and Ooltewah donated thermal blankets, towels, washcloths, sheets and pillowcases to the disaster relief effort.

“Clean sheets and towels are so easy to take for granted, but for disaster survivors, those simple comforts are a step toward normal after their world’s been torn apart,” notes Aly Merritt, Angelica’s marketing manager. “We feel it’s only right that we do our part to help comfort this community after these horrifying storms.”

The donations were made in partnership with Carl Black Automotive Group, which coordinated with local relief efforts and provided trucks and drivers to deliver the linens to the recipients.

April 24, 2012

FRANKFURT AM MAIN, Germany — Around 250 exhibitors and 15,000 trade visitors expected

FRANKFURT AM MAIN, Germany — Sustainability will be the dominant theme of Texcare International — World Market for Modern Textile Care when it returns here in two weeks.

Show organizer Messe Frankfurt says all international market leaders—including the Alliance International brands, Barbanti, Beirholms Vaeverier, Ecolab, Girbau, Heprotex, Jensen, Kannegiesser, Kreussler, LG Electronics, Lavatec Laundry Technology, Macpi, Miele, Multimatic, Pellerin Milnor, Renzacci and Veit—have registered to exhibit during the May 5-9 show.

Altogether, Messe Frankfurt expects to welcome around 250 exhibitors and 15,000 trade visitors. As in previous shows (the event is staged every four years), the proportion of manufacturers from outside Germany will exceed 60%; the most important exhibitor nations besides Germany are Italy and the United States, Messe Frankfurt says.

“Texcare International is the leading meeting place for the sector,” says Wolfgang Marzin, president and CEO of Messe Frankfurt. “Only in Frankfurt do the top companies from all around the world launch so many new products. Only here is it possible to make so many business contacts. And only at the world’s leading trade fair for the sector can visitors gather so much detailed information.”

MECHANICAL ENGINEERING AND BUSINESS SUCCESS

One of the main objectives of industrial textile care is sustainable economic development because business success depends greatly on efficient machinery and plant coupled with effective processes and durable textiles.

As an information platform, Texcare International plays a key role by offering a comprehensive overview of the latest trends in the mechanical engineering sector, as well as in the fields of detergents and textiles, Messe Frankfurt says.

Plant and control systems that provide energy at the right time and in the right quantity are the key to the future. Thus, steam-on-demand is the starting point for highly efficient, low-loss heating processes. But other developments in the field of consumption-dependent control technologies are also expected at Texcare.

Recycling is another key issue and includes highly efficient recovery systems for the optimum use of heat energy, as well as the best possible circulation system and practical, economical process-water treatment processes. Additionally, existing technologies, such as solar energy and bioenergy, are generating new impulses in the world of industrial textile care.

IT’S IN THE WASH

Sustainability is also of great importance to manufacturers of detergents and washing additives. With the development of effective low-temperature processes, the chemical industry is making a significant contribution to the reduction of energy consumption.

New, customized concentrations of active agents improve washing results while cutting the need for post-treatment or rewashing. Other important issues at Texcare will include ecologically harmless “green” detergents, washing and impregnating agents. Discussion will be offered on a variety of topics, including nonhalogen solvents that are not marked as hazardous, as well as alternatives to hydrophobizing agents.

Moreover, increased attention is being given to the ecological balance of a product and the sector will pay increased attention to systems such as carbon footprint, cradle-to-cradle and life-cycle assessment.

MODERN COLORS, DESIGNS

Instead of the monotone royal blue and standard twill fabric of the traditional boiler suit, modern colors and designs, as well as multi-faceted materials and surfaces, now characterize the image of trade and industry. Elegance and style have conquered large sections of the workwear sector. Even protective clothing is oriented more than ever before to fashion.

Exhibitors from the textile and apparel industry, as well as the accessories and finishing sectors, will present the latest trends for a modern, functional and professional appearance. Concepts for corporate fashions will also play an important role.

Designs and colors are becoming increasingly sophisticated. Fabric manufacturers are taking up decorative elements from the 1970s, using striped patterns in herringbone and satin weaves, creating new Panama looks, reinventing the cavalry style and interpreting denim for workwear applications.

In addition to vintage-look hues, the current color spectrums are supplemented by fashionable natural and earth shades. Other highlights are classics from the world of suits and costumes, such as black, graphite, anthracite and night blue, which are now playing a leading role on the workwear stage.

Streetwear trends mainly influence the collections. The outfits are more robust in appearance, the pockets bigger, the cut more casual although practical, the material combinations and color mix less conventional, and the details more stylish.

INTEGRATING PROTECTION, COMFORT

In the past, the focus was on providing comprehensive protection against as many possible dangers at work as possible. Now, aspects such as moisture management, breathability, climate comfort and freedom of movement are growing in importance.

The latest developments in the fiber, yarn and textile industry diminish the symptoms of physical stress by minimizing the effects caused by perspiration and an increased core-body temperature. Special mixtures make it possible to produce fabrics for modern protective clothing that combines quality protection with a comfortable wearing climate. Additionally, the industry is working on further improvements to the elasticity of protective and professional clothing.

TEXCARE FORUM

Apart from the activities surrounding what is sure to be a busy exhibition floor, the international Texcare Forum will give the sector an opportunity to find out about the latest developments in the fields of science and research, as well as to exchange ideas and opinions with colleagues from home and abroad.

The Association of the Textile Service Industry (Industrieverband Textil Service – intex) and the German Dry Cleaning Association (Deutscher Textilreinigungsverband – DTV), in cooperation with Messe Frankfurt, will treat attendees to a free educational program for two hours each afternoon.

For the first time, each day of the Forum is individually themed. The conference will be of particular interest to dry cleaners and laundries on May 5-6 and to textile service companies and laundries on May 7-8. Here are some of the topics (tentative):

  • May 5, Future Day — Professional textile care in 2012; E-DryClean: online instruction for European dry cleaners; experiential marketing of dry cleaning; how textile service providers can face the challenges of the future.
  • May 6, Innovation Day — Teamwork between research and practice; recycling of personal protective equipment from the standards and certification perspective; innovative control options for laundry and finishing processes using test fabrics; antimicrobial textiles from laboratory to practical usage.
  • May 7, Sustainable Day — Holistic view of sustainability; ISO 26000 standard; energy efficiency; efficiency management in commercial laundries; water and energy savings for laundries.
  • May 8, Market Day — Regulatory and market trends for European textile services; the U.S. textile services market; HORECA (hotel/restaurant/café) market and the potential for textile services; professional textile services and the market demand in 2030; workwear developments.

WORTH THE PRICE OF ADMISSION

Texcare will be open 9 a.m. to 6 p.m. May 5-8 and from 9 a.m. to 5 p.m. May 9. Admission tickets can be purchased quickly and easily online at Texcare.com. Cost in advance is 15 euros (roughly $20) for a one-day ticket, 35 euros (roughly $46) for the entire show. If purchasing at the box office, cost will be 22 euros (roughly $30) for a one-day ticket, 48 euros (roughly $63) for the entire show.

For additional show information and updates, visit Texcare.com.

American Laundry News will be attending the show — Watch for updates beginning May 7!

April 9, 2012

ALEXANDRIA, Va. — Today, the industry accounts for more than 200,000 individuals employed at

ALEXANDRIA, Va. — The Textile Rental Services Association of America (TRSA), representing independent, regional and national laundry operators and associates in the $16 billion reusable textile services industry, celebrates its 100th anniversary this year.

Most Americans benefit at least once a week from the cleanliness and safety provided by the industry—through its laundering and delivery of reusable linens, uniforms, towels, floor mats and other products for the healthcare, hospitality and industrial/manufacturing sectors, TRSA says.

“TRSA members launder reusable textiles and provide other products and services that help businesses project a clean and attractive public image,” says TRSA President & CEO Joseph Ricci, CAE. “Our industry reaches every major business and industrial region and city in the country.”

Textile services companies maximize efficiencies for laundering uniforms, hotel and hospital linen, garments, and restaurant linen by utilizing high-capacity, high-speed laundry equipment to minimize cost and consumption of water, energy and chemistry. Most of these companies are family-owned and -operated and have evolved from providing family laundry service in the late 1800s to serving the growing healthcare sector.

Today, the industry accounts for more than 200,000 individuals employed at 2,000-plus facilities nationwide. TRSA calculates that 1.8 million U.S. business locations are textile services customers generating roughly 15 billion pounds of laundry per year delivered by the third largest fleet of vehicles (behind only FedEx and UPS).

Healthcare and hospitality businesses account for about two-thirds of the laundry volume, with the balance to manufacturing and service industries that use customized work uniforms.

“Our industry has evolved as customer needs have evolved,” notes Ricci. “Before the turn of the century, textile services companies delivered clean, reusable items by bicycle and horse-drawn carriage as a less costly, time-saving alternative. Reusable textile service has long been the greener, more sustainable alternative to disposable products, home and on-premises laundries by reducing waste and conserving water and energy.”

April 5, 2012

ROANOKE, Va. — Providing an OR towel that has little lint or is lint-free is a universal challenge for all laundry facilities that

ROANOKE, Va. — Providing an OR towel that has little lint or is lint-free is a universal challenge for all laundry facilities that supply reusable OR towels to a healthcare facility. You can take some key steps to ensure that the product coming out of processing has a minimum amount of lint.

The first is to make sure that you purchase a high-quality reusable OR towel. The quality of the weave and the fiber used in product construction has a direct bearing on the amount of lint that will be generated in processing. As a general rule, the lower the cost of the OR towel, the greater the amount of lint.

Recently, several linen companies have experienced problems with previously reliable sources, as poor-quality cotton has made its way into the production pipeline. Carefully research your options and insist on test-washing any OR towels before committing your business to a particular vendor. This is one item for which you are better off committing all your business to one vendor based on its ability to consistently provide a high-quality product.

Constant vigilance for potential product problems has become a necessary part of laundry management. Product consistency will make, not break, your reputation with your customers.

Next, make sure that reusable OR towels are processed separately from disposable (single-use) towels. Most disposable OR towels are blue in color and of a lower quality than reusable OR towels. In addition, disposable OR towels are sterilized by irradiation, which has a detrimental effect on the cotton fiber.

Because of these two factors, the amount of lint generated by disposable OR towels when washed in the laundry will be much higher than that generated by reusable OR towels. It is therefore recommended that, during the soil-sort process, these towels be sorted into a separate batch. Disposable OR towels can easily be sold to a number of industries once they are properly cleaned.

You must take care during soil sorting to ensure that no foreign objects are placed in the load with the reusable OR towels. It is normal to find pieces of gauze in the bags containing reusable OR towels. These pieces will disintegrate into white pieces of lint during processing. Removing these foreign bodies will eliminate the problem.

I recommend sorting the OR towels twice to make sure that all foreign items are removed. During the initial high-speed sort, some items normally get past the sorters who are trying hard to make production numbers. Sending the OR towels past them a second time will help them catch what they missed the first time around.

I recommend adding one or two green poly-cotton sheets to each wash load of green OR towels. Ray Pierson, one of my supervisors who used to work for National Linen, made this recommendation based on his experience there. I had my doubts at first, but decided to give it a try.

We always fully dry our OR towels before inspecting them by hand and folding them. The process of ironing a damp OR towel will cause fibers to stretch and create thermal shock, which will result in additional linting next time. We have found that the green sheets act like lint magnets when washed and dried with a load of OR towels, greatly reducing if not eliminating the lint.

We inspect each OR towel to ensure the quality of the products that are delivered to our customers. This process greatly reduces inventory management issues. If the OR towels are not inspected, then facilities will order more than they really need. Through inspection, the orders accurately reflect what they really need. Having the responsibility for inspecting OR towels done by the surgical pack room simplifies the allocation between OR packs and loose towels.

The reusable surgical linen business requires a higher quality standard than general hospital linen but, if priced appropriately, can be a great addition to your volume and your bottom line.

April 4, 2012

ATLANTA — Show committee picks Las Vegas-based company from

ATLANTA — The Clean Executive Committee has selected Global Experience Specialists (GES) to serve as the official services contractor for the 2013 Clean Show in New Orleans.

Three companies submitted proposals for the June 2013 show. “GES did our show in New Orleans in 2009 and did a great job,” says John Riddle, president of Riddle & Associates, the Clean Show’s management company. “We look forward to working with them again in 2013.”

Chicago hosted the first Clean Show in 1977. United Exposition Service Co. was the official services contractor for that event and subsequent shows. GES purchased United in 1993, and the Las Vegas-based company has continued its partnership with the Clean Show for many shows since.

GES produces 3,000 exhibitions and events annually.

The Clean Show—officially titled the World Educational Congress for Laundering and Drycleaning—attracts people across all segments of the textile care industry, from single-owner, coin-operated laundry and drycleaning establishments to giant industrial and institutional laundries and textile rental companies.

 

February 20, 2012

ACWORTH, Ga. — 2012 marks the 25th anniversary of Softrol Systems, a multi-disciplinary design, manufacturing and software development company that provides solutions to the textile rental and manufacturing industries.

Chad and Brent Keith founded the company in 1987 and used their experience providing solutions for chemical, water and wastewater issues encountered by wet process clients to develop leading-edge process control technology. Softrol now provides total plant solutions in chemical systems, automation systems, management systems and rail systems, the company says.

Over the years, the company has grown by providing solutions that increase its customers’ bottom line, says CEO Chad Keith. Complete washroom automation and real-time production information are just two examples of technology advancements that have become mainstream throughout the industry.

“We see greater adoption rates for systems that we have been developing and deploying to advance the collection of data, the integration of it into actionable information, and now, finally, into real-time business intelligence for better plant management,” he says.

For any plant, Softrol can provide an “Automated Production Management System” that includes labor management, production reporting, equipment information and business intelligence, the company says. “It all comes down to total plant management,” says Keith. “We are one of a few companies in the industry that can manage your products and information from the soil dock to the shipping dock.”

And Softrol is primed to maintain its strong position with new technological advancements and RFID solutions, according to Keith.

“As we prepare for sustained success in the future, we will continue to serve the changing demands of our customers and will also expand our industry solutions to foreign markets,” he says. “It’s this strategic planning and futuristic attentiveness that has kept and will keep Softrol as a forerunner in the industry.”

Softrol plans to host multiple events throughout the year to celebrate its quarter-century stint. “To commemorate our 25-year anniversary, we plan to remind the industry of the full range of laundry processing solutions we have developed since 1987, and to continue to develop industry-leading solutions to take us forward for the next 25 years,” Keith says.

To learn more about Softrol and its product lines, visit www.softrol.com/ALN.

February 13, 2012

BATON ROUGE, La. — Louisiana Gov. Bobby Jindal and West Sanitation Services CEO Ben Elder recently announced the relocation of West Sanitation’s corporate headquarters from California to Baton Rouge and its manufacturing operations from Illinois to Baton Rouge.

West Sanitation Services manufactures and distributes odor control products for commercial and institutional restrooms. It is a member of the Textile Rental Services Association, Association for the Healthcare Environment, and the International Executive Housekeepers Association.

The relocation represents a $1.14 million capital investment and will create 44 new direct and indirect jobs in Baton Rouge.

Manufacturing operations are to begin in Baton Rouge in February; the headquarters transition from California to Louisiana is scheduled to be completed by this summer.

February 7, 2012

CHICAGO — True marketing and selling is getting personal with your customers and buyers. You need to be able to capture the needs of your associates and develop profiles that will drive the success of your marketing endeavors.

An AmericanLaundryNews.com exclusive.

CHICAGO — True marketing and selling is getting personal with your customers and buyers. You need to be able to capture the needs of your associates and develop profiles that will drive the success of your marketing endeavors.

Such a requirement goes well beyond demographics, those statistics being used as you gather data from forms, blanket surveys and conference contacts. They are unreliable at best.

You won’t achieve your contact goals by asking questions like, “What do you really purchase and from whom?” and “What interests you?” Most responses will be notoriously incorrect or even untrue.

Most organizations need to ask common-sense questions to uncover the customer’s role, i.e. business issues, buying habits, types of purchasing formats utilized, etc. Such information, if gathered correctly, should create a highly customized profile that could positively impact selling and purchasing.

Purchasing is a measured, deliberate process. The selling of products is a journey, not a sprint to the finish line. Organizations, particularly those in the healthcare arena, must be transparent with customers and sales groups. Profile customers and develop this information so that it can be tailored to provide an understanding of a product’s influence and true purpose.

Take small steps in developing targeted projects, obtain customer feedback, and relay this information to the manufacturing and distribution arm. Then, and only then, will you be able to sell a product at the right time and the right price. These assessments and tasks are essential and critical. Otherwise, your group will become bogged down in creating something that is not beneficial to your organization—think spinning wheel that never stops.

Many groups fail to automate the marketing and sales portion of their business. Automating and customizing programs that depict customer preferences—what they want, what they purchase, and why—is equally essential. If you develop reliable content that is geared toward the tasks and true objectives, then sales and revenue should follow.

Any advertising must incorporate customer and organizational profile information so that readers can judge if the item is worth their time to consider. If not done, then you’re publishing information that might as well be an insert in the Sunday newspaper—seldom read and never understood.

Those responsible must push for integration of both marketing and sales automation, which will hopefully avoid creating stovepipe situations from which recovery is difficult. Creation of a content strategy that conserves cost and increases intensity to purchase should be the goal for any marketing endeavor.

Marketing efforts must address business goals, automation of web goals, strategic goals, measurement of success/failure, as well as what actions you desire customers to take and what actions you will take once you develop such information—a game plan. Gather the troops to decide when your customers are most engaged and uncover your most influential and active advocates outside of your organization.

Never put your customers “on hold.” If you do, you will eventually have no customers. Give the customer what they want, not what you think they may want.

Seldom are sales achieved at conferences. These events should be where you develop personal relationships with existing and potential customers. No matter if you are a customer, buyer or working in sales, always take notes at these conferences. Establish targets for products if you are in purchasing, targets for personal relationships if in sales.

January 30, 2012

Lavatec Laundry Technology Hires Washbrook as VP of Operations

BEACON FALLS, Conn. — Lavatec Laundry Technology continues to expand company resources with the addition of Tom Washbrook as vice president of operations.

washbrookWashbrook brings 40 years of industrial laundry experience in multiple disciplines, including machinery manufacturing, facilities and process design, construction management, laundry plant operations, equipment sales management and marketing.

His activities within the laundry community have spanned the globe, as he has provided various sales and technical services throughout North America, Central America, the Middle East, Asia and the South Pacific, the company says.

Fesmire Jr. Returns to Ellis Corp.; Mundt Also Joins Company

ITASCA, Ill. — Bob Fesmire Jr. has returned to the staff of Ellis Corp. in the newly created position of bob fesmire jr.vice president of customer support. Joining him will be Craig Mundt, recently hired as director of customer support, also a new position.

Fesmire worked 13 years for Ellis, rising to vice president and chief operating officer, before leaving to work for Ecolab as corporate account manager and business improvement/SAT lead.

“I am thrilled to have Bob back in the organization,” says Bob Fesmire Sr., president/CEO of Ellis and Bob Jr.’s father. “This business is his passion, and we are very happy that he has returned. Bob will be heading a newly reorganized customer service group to place a stronger emphasis on our customer visibility within our organization.”

craig mundtMundt brings more than 30 years experience in sales, service and marketing in the laundry industry. Most recently, he was vice president of sales for Amko America. He is a former president of C&W Equipment, capital equipment manager at ARAMARK, and vice president of sales and marketing for American Laundry Machinery.

“With his years of industry experience on the consultant, customer and supplier side, he is a perfect fit,” Fesmire Sr. says of Mundt.

Tingue, Brown Appoints Bridge as Sales Representative in Northeast

SADDLE BROOK, N.J. — Tingue, Brown & Co. has appointed Jamie Bridge as sales representative serving the growing region of Massachusetts, Maine, New Hampshire and Rhode Island, the company says.

jamie bridgeBridge brings 22 years of laundry experience to his new assignment. Most recently, he spent eight years as general manager of a group laundry for a Boston-based restaurant chain. This operation processed and delivered table linen and uniforms to restaurants all along the East Coast.

“I’m very pleased to have Jamie Bridge join the Tingue, Brown team,” says Mitchell Strauss, Tingue’s North Region sales manager. “His decade-long experience in the laundry industry will strengthen our ability to serve our New England customers.”

Bridge lives in Dracut, Mass., with his wife and two children. In his spare time, Bridge coaches youth sports and has served on the board of directors for Dracut’s youth football program.

IPA Hires Hawthorne as Marketing Specialist

DULUTH, Ga. — Innovative Product Achievements (IPA) has added Kera Hawthorne, marketing specialist, to its expanding kera hawthorneteam. Her responsibilities are to evaluate, develop and execute on marketing initiatives relative to the mission of the organization, the company says.

Hawthorne has considerable experience overseeing marketing strategies, with recent experience at SunTrust Bank and a large consulting firm within the Manpower Group, says the maker of automated scrub suit and linen dispensing systems for the healthcare market.

Hawthorne is a graduate of Columbia College Chicago with a degree in marketing communications. She has also served on the American Marketing Association Young Professionals committee as the chair of graduate student recruitment.

January 26, 2012

ALBANY, Ga. — Equinox Chemicals has announced that it has acquired Adco Cleaning Products, based in Sedalia, Mo. Terms of the acquisition were not announced.

Equinox will move Adco’s manufacturing operations to its state-of-the-art manufacturing plant in Albany, according to Yalda Harris, Equinox’s executive vice president for Global Product Management.

Dr. Jim Schreiner, Adco’s chief product technology officer, will also be relocating, she says.

Customer-service and order-taking staff will remain in Sedalia, and there will be no changes to the way customers or distributors order from Adco, Harris adds. The national sales team will remain the same.

Equinox is a specialty chemical manufacturer with specialty research, innovation, product development and commercialization capabilities that reach markets spanning the globe, the company says.

Adco manufactures a comprehensive line of specialty cleaning chemicals and detergents used in dry cleaning, commercial laundry, and janitorial and institutional cleaning applications. It offers more than 300 proprietary products through the Adco and Laidlaw brands.

“This latest acquisition will continue our aggressive strategy to revolutionize and revitalize the laundry, dry cleaning and cleaning chemical industry,” says Mark Grimaldi, CEO of Equinox Chemicals.

Mentor Partners had owned Adco since 2007.

January 25, 2012

Equipment Manufacturing: Kim Shady, Laundrylux Corp.

Since graduating a long time ago from the University of Wisconsin-Stout with a bachelor’s degree in hotel and restaurant management, I have been involved in the hospitality industry in some form. I managed private country clubs for three years, owned a restaurant and banquet facility for five years, and have managed professional laundry sales organizations for the past 24 years.

Laundrylux, founded in 1955 by Bernard Milch as Wascomat of America, has been a leader in North America laundry equipment sales. In the past three years, with the introduction of the Electrolux brand in North America, the company changed its name to better match its future. Now, we offer two world-class brands—Wascomat and Electrolux—and both bring something unique and valuable to the table.

kim shadyOur core business is providing laundry solutions for lodging and long-term care facilities, but we are also strong in the fabricare and athletic industries. The challenges we face include helping our clients understand how to operate an on-premise laundry professionally and profitably.

The majority of our clients are focused on their guests or customers, and laundry operations tend to attract little focus. Lack of expertise in the laundry operation keeps them from understanding how to reduce costs and operate at their highest efficiency. There is a lack of understanding that all washers and dryers are not built the same. Selecting the proper laundry equipment can significantly reduce labor and energy costs. There can also be great savings in linen replacement with properly featured washers and dryers.

Our most impressive accomplishment for 2011 was assisting a nursing home group with 30-plus facilities in reducing its energy and labor costs. We brought an integrated system in which all pieces of laundry equipment communicate to a central computer. The nursing home group has taken control of its laundry operations through machine controls that monitor every facet of laundry costs. It outfitted most of its laundries with state-of-the-art equipment to monitor every location via the Internet. The information allows the group to compare facilities and set operational baselines. They can easily identify problems within days and define corrective actions to reduce energy or labor waste.

I look forward to sharing my industry experience and further building my knowledge from this panel.

Member at Large: Douglas Story, Swisher Hygiene

Most people call me Doug. I started as a researcher responsible for creating something new from the by-products of the papermaking industry. That research yielded various types of surfactants (detergents) and coupling agents that are now widely used in the laundry industry. That research effort, and leaving South Carolina to live with my bride in North Carolina, is the core of how I moved from research and development to the laundry industry.

douglas storyI’m a biology/chemistry graduate of Western Carolina University in Cullowhee, N.C., with an MBA from Loyola University of Chicago. For more than 30 years (25 in the laundry industry), I have worked in a career that has crossed many boundaries within today’s laundry business organizational structure.

From research chemist to global marketing and portfolio management, I have gathered a diversity of experience that has allowed me to develop a unique 4-D view of how organizations and their employees must work to accomplish the strategies and objectives of a viable laundry operation and business.

From personnel to operational needs, I have had the opportunity to work with and learn from the best our industry has to offer. I hope that I can pass along some of those “learnings” in this publication.

I am vice president of innovation for Swisher Hygiene, an international service organization that provides full-service programs for a wide range of cleaning and cleaning service operations. From the special expertise of servicing laundry needs or operation to the expertise required to handle solid-waste programs, Swisher Hygiene is a single source supplier.

My team and I are continually looking to the challenge of providing new technologies and services. We not only want to make everyone’s life easier but also aid our customers in reducing costs and enhancing the sustainable future of their operation and business.

Swisher Hygiene has been on the leading edge of driving a wide range of programs and services that will take the day-to-day burden of many operational procedures off the collective backs of management so it can focus on customer service and business growth.

Our challenges are also our accomplishments: we use innovation models to create new solutions to old and new problems for our customers. We are also looking beyond “what we’ve done for you today” to the next generation of ideas and innovative solutions.

Chemicals Supply: Marlene Williams, Anderson Chemical Co.

I am the lab/research and development manager for Anderson Chemical Co., a family-owned business in Litchfield, Minn. My background is in product development and support for laundry, kitchen and housekeeping for the institutional and industrial markets as well as sanitation technology and water management. I manage our R&D laboratory and have responsibility for quality control and our technical service network.

marlene williamsI’ve been the lab/R&D manager for 22 years and am part of a group of specialists with similar longevity who provide services for formulating and textile evaluation. We have developed laundry chemistry, most recently green products, in partnership with the EPA’s Design for the Environment Safer Product Labeling Program. We service institutional and industrial laundries through distributors across the country.

Our daily operation is variable, balanced between product development, quality, and support for chemical specialists in the marketplace. We provide machine and chemical program information, and laboratory troubleshooting support for our accounts. In addition to a well-equipped laboratory, we have established a network of industry specialists to cover the gamut of laundry challenges.

Challenges for the future include green chemistry product development for both chemistry and performance. Increased awareness and regulation requiring green formulations are with us now and will continue to expand in the coming year. Raw-material availability and cost will continue to be challenges as global markets compete for limited and specialized materials. Effective cleaning and sanitizing at lower temperatures and against a larger base of pathogens will require an expanded focus in 2012.

Our company has just celebrated its centennial. During those 100 years, we expanded our offerings from local to national/international. Our fourth-generation leaders are dedicated to moving the company forward in response to new and developing industry needs. I am excited to be a part of this year’s panel and look forward to the opportunity to learn and share with others in the industry!

Click here for Part 1.
Click here for Part 2.
Click here for Part 3.

January 24, 2012

Textiles: Tom Langdon, Encompass Group

I am vice president of sourcing and purchasing for Encompass Group. I have spent the past 30 years in a variety of roles and responsibilities in the textile industry.

For the last 20-plus, I have traveled the globe, extensively developing and sourcing all types of textile products. My product experience spans from retail home fashions, to protective and military apparel, and into the medical textile products area. I am experienced in woven, non-woven, and knit manufacturing techniques along with all aspects of printing, dyeing and finishing.

tom langdonMy educational credentials include a Bachelor of Science degree from the Stetson School of Business at Mercer University, along with various continuing education certificates in customs, compliance, CTPAT, supply chain management, and ISO 9000 registration. I sit on the Techtextil North America 2012 Symposium Advisory Council and chair the Medical Educational Section. I see my role on the panel as giving readers the layman’s perspective on each monthly topic and how obtaining the actual textile items is affected.

Two of our biggest challenges in 2011 were the unprecedented run-up in raw-material costs and mitigating the impact to our customers. We also were faced with some historic geopolitical changes in the world, of which the unrest in Egypt created some specific obstacles to our industry.

I was already scheduled to visit Egypt at the end of January 2011, the week before the Mubarak regime fell. I remember spending the first half of the Super Bowl on the phone with my travel agent rearranging my itinerary to cancel the Egypt portion of my trip. Later, I found out that the head of the largest government-owned textile mill in Egypt was removed from his post and arrested.

Probably our greatest accomplishment realized was in educating our customers and others in the industry on market conditions. This entailed explaining how contributing factors such as the price of cotton, energy, and currency exchange rates affect the price, quality, and availability of laundry textile products.

Encompass benefited from an intercompany market update I published monthly, which helped our sales force reach out to all of our customers as well. The price of cotton became such a hot topic at one point that it even made it on to NBC’s The Today Show.

Let’s all hope we have a much calmer and more stable 2012. I look forward to participating on this panel and appreciate being selected.

Linen Supply: Stephen Marcq, General Linen Service

I’m the director of business development for General Linen, with corporate offices and the processing plant located in Somersworth N.H. I’ve been with the company for approximately 22 years, starting as a production manager. I worked as a production and depot manager for several other companies before returning in 1992.

stephen marcqWhile most of my time with General has been on the service side of the business, I’ve done everything from load diapers (remember those?) to running the service department and then the sales department, which has given me a well-rounded background that has served me well.

Today, I work extensively with the sales and service teams to manage, retain and expand our business presence with large corporate accounts, and especially with a variety of multi-site operations, both healthcare and hospitality. Setting up various customized programs designed to appeal to the particular needs of off-site management or ownership is an accomplishment I am particularly proud of.

We have 3,800 customers in four states, serviced from our main plant and two additional service centers in New Hampshire and Maine. Our plant mix consists mostly of hospitality and healthcare business, with lesser amounts of industrial and dust control.

With both of those areas affected by the economic downturn over the last few years, and healthcare especially hit hard in the last 6-12 months, a major challenge right now is in maintaining margins and sales increases while retaining customers in an increasingly competitive, cost-conscious environment.

We have implemented route optimization software to reduce distribution and delivery expense, installed a stack economizer to reclaim waste heat, increased our sales team, set up a key/multi-site customer and corporate visit program, and have many other projects in progress or in the works.

Our mixed-plant status can be, at times, both an asset and a liability. When one segment is down, we have historically grown in another and been able to protect jobs and revenue. But gaining maximum production and delivery efficiencies can be harder for a mixed plant as well, something that we are doing our best to address.

I am honored to have been selected to serve on the panel, and I am looking forward to contributing during 2012.

Hotel/Motel/Resort Laundry: JR Norris, Delta Linen

I’m the operations manager for Delta Uniform and Linen, the largest family-owned and operated commercial laundry in Albuquerque. I am honored to have been chosen for this panel.

jr norrisThe Randall family established Delta Linen in 1948 as a small drycleaning business. The decision was made to take the business into industrial linen rental, and Delta Linen has since flourished. It now services more than 300 restaurants, casinos and fine hotels, and is growing daily. Delivering clean and wrinkle-free linen and hospitality wear with 24-hour-a-day customer service has contributing greatly to our success.

I worked as a general manager in the restaurant business for almost 20 years, sitting on the other side of the table in dealings with linen companies. This experience has helped me greatly with my transition from restaurants to linen service and having the ability to under a restaurant’s needs. It encourages me daily that Delta Linen has had the same beliefs and integrity for more than 60 years!

I have faced several challenges after diving headfirst into the linen business, but that’s been the fun part. The biggest has been working with and understanding the quality and maintenance aspects of hotel linens.

I have seen sub-par cotton quality coming from many manufacturers over the past 18 months. We have had to change several processes, including how we order and wash, to ensure the longevity of the textiles. Because of this, production has almost been more challenging than the cleaning of the products themselves.

We were blessed with continued growth this past year despite the hard economic times the country faced. We have taken on several new, large accounts, along with a new contract with a resort. And we recently renewed our contract with the largest casino in New Mexico.

We continue to strive for the best every day, with the mind-set and commitment that our service is our contract and it is as good, if not better, than a golden handshake. I intend to see that Delta Linen maintains this philosophy for many years to come.

Tomorrow: Introductions to representatives from the equipment manufacturing and chemical suppy sectors, plus a member at large...
Click here for Part 1.

Click here for Part 2.

January 11, 2012

CHICAGO — Taking inventory is often cause for headaches at any laundry facility, and a recent webinar on linen inventorying addressed how to make the process work for each individual system.

Barbara Williams has more than 30 years of experience in the textile industry. As a consultant with Standard Textile Co., she frequently speaks about linen process improvements, linen management, and cost-reduction programs for healthcare operations.

During the webinar sponsored by the Association for Linen Management, Williams stressed the many rewards of taking a regular inventory and touched on a few challenges a laundry facility faces during the process.

Your Inventory Involves What?

The major items that most healthcare laundry facilities count during an inventory are adult patient linen, nursery/pediatric linen, surgical linen, surgical apparel, other staff apparel, pillows, mops and napery. Each facility will need to determine what is important to count, and it isn’t necessary to count everything at the same time. For instance, Williams says, some facilities will count the adult patient linens and the nursery linens, then tally the surgical linen and apparel at a different time.

Where to Conduct an Inventory

Determining where linen is kept is a necessary step before beginning an inventory. Healthcare facilities will need to count linens in patient rooms as well as in ancillary departments. This involves linens on the beds, on the patients and staff, exchange carts, utility carts, in bathrooms, drawers, closets, exam room, cabinets, stretchers, and even on chairs and windowsills.

Staff may again be an issue when determining where linens are stored. In some cases, Williams says, facilities will do what is called a bed-standard method of counting. “Staff members know the actual standard of what is put on a bed, (and) they then take that times the number of beds in a unit,” she says. “And they still take a quick walk-through to see what extras are in the rooms.”

A linen room count and the laundry count need to be conducted as accurately and efficiently as possible. The laundry will be the largest, and it is the most important to get right, Williams says.

Remember to include off-site locations such as clinics. And while many facilities no longer utilize a storeroom, include that location—if applicable—in an inventory.

Who Conducts an Inventory

Where many healthcare facilities ask their nursing staff, including personal care aides, to conduct linen inventories, only 10% of the webinar participants indicated they utilize this population. The majority of participants—40%—use linen distribution or environmental services staff. The more people involved, the better, according to Williams. She says many inventories are conducted by a combination of nursing staff and environmental services staff.

Another possibility is to use laundry personnel, which 30% of webinar participants acknowledged they do. This demographic will be crucial in counting linens in the laundry areas as well as picking up soiled linens and marking them as counted or uncounted.

The use of temporary personnel to help with inventorying is another possibility, but the training required could deter this practice.

The Process of Inventorying

Williams suggests that a 30-day plan be put into place before an inventory. Preparations include identifying the areas and products to count, identifying the facility and areas within a facility that will be involved, and identifying the staff responsible for the counting and recording of linens.

Lists, instructions, forms, signs and schedules are imperative when communicating with staff about an upcoming inventory and while an inventory is being conducted. Education, such as in-service meetings and training, will be another key to success.

Before an inventory begins, the staff involved will need to communicate the date and time of the project, present the procedures to any involved personnel, and communicate with off-site laundries and with customers or patients. A list of names, phone numbers and e-mail addresses is important to communication before, during and after an inventory.

Inventory Day Arrives

Williams provided a list of inventory day events, including sending final communications to all units involved. Collect and pick up all soiled linens in bulk carts and mark as “uncounted,” and verify that these steps have been completed. Close laundry chutes during the inventory.

When the count begins on each unit, teams of two—one to count and the second to record the results—are recommended.

It would be a good idea, Williams says, to establish an “Inventory Central,” or a place, person, or phone extension that those involved in the task can contact for questions and concerns.

When an inventory is complete, either collect the forms or have them returned to Inventory Central. At that time, it would be a good idea to review the forms to confirm numbers and that any comments can be understood. Tabulate results.

Remove signs, and be sure to communicate the cut-off point with all involved. Lastly, Williams recommends an enthusiastic show of appreciation to all those who helped with the inventory.

After the Inventory

When an inventory has been successfully completed, it is time to generate statistics and results; generate the total inventory and the inventory dollar value; calculate replacement or depletion rates; and calculate mysterious disappearance.

Share the results with management, with the nursing staff and with other staff members. And most importantly, Williams says, take action on the results.

“Assess your inventory needs by comparing your inventory with your demand,” she says, “and adjust linen orders accordingly. Retrieve any ‘dead’ or hoarded inventory and review security measures.

“Today, we’re in a budget crunch, and we really need to protect our linen assets.”

Click here for Part 1.

January 10, 2012

CHICAGO — Taking inventory is often cause for headaches at any laundry facility, and a recent webinar on linen inventorying addressed how to make the process work for each individual system.

Barbara Williams has more than 30 years of experience in the textile industry. As a consultant with Standard Textile Co., she frequently speaks about linen process improvements, linen management, and cost-reduction programs for healthcare operations.

During the webinar sponsored by the Association for Linen Management, Williams stressed the many rewards of taking a regular inventory and touched on a few challenges a laundry facility faces during the process.

Among the rewards, Williams says, are balancing supply with demand and assuring that an adequate supply is circulating. Too few linens causes shortages, which can lead to hoarding and a lack of confidence in the system. “Too much inventory can cause misuse and over-utilization of products,” she says.

An inventory also can help a laundry, whether it be on the premises or off site, determine effective allocation of linens, as well as replacement rates.

Determining those rates can lead to a planned purchasing program, thus helping to eliminate panic buying and rush orders. Administrative reporting is another advantage, she says, and allows a facility to have information on hand in the case of an insurance claim after a flood or fire. Budgeting is high priority during these economic times, and taking an accurate inventory can help determine future needs.

Other inventorying goals are ascertaining a facility’s loss rates, determining if a facility has a high rate of “mysterious disappearances” of linens, recirculating so-called “dead” inventory, and identifying locations that may be hoarding linens. As a result, facilities have the opportunity to implement security programs to reduce loss and are able to put some quantities of inventory back into circulation or reallocate supplies.

“As many of you know,” Williams says, “you end up with a lot more in circulating inventory right after a count is taken.”

She recommends taking a proactive approach to linen inventory to identify potential roadblocks or problems and take a closer look at shortages or overages.

Challenges Facing an Inventory

In today’s market, most facilities are being asked to do more with less, which can result in fewer staff resources available to help with an inventory. This can also result in a problem with time commitments and cooperation from a staff that already sees itself as overburdened.

Another challenge can be the large networks that many healthcare facilities are part of these days. “It takes a lot more cooperation and communication,” Williams says, “but many large networks are doing inventory successfully.”

Linen supplies are different from a product kept on a shelf; constant movement of the linens is a cause for concern when contemplating taking an inventory. A healthcare facility, for instance, cannot simply stop the movement of linen, so timing of an inventory is crucial. The number of locations where linen is stored and used, as well as the number of stock-keeping units in a healthcare facility, challenges an inventory manager.

Inventory accuracy often hinges on a cut-off point and a clear delineation between what is to be counted and what is not counted.

A commitment by management, as well as nursing management in a healthcare facility, is essential to an accurate inventory. If the results show a high return on the investment, this can help persuade management to cooperate. Determining what the actual ROI is important as well.

“Are you willing to act on the results of your inventory?” Williams asked participants. “If you aren’t willing to act, then there may be no return on investment. Acting on the results is crucial to making an inventory worthwhile.”

When to Take Inventory

“Today, most large laundries have gone to an annual inventory,” Williams says. “We recommend doing the inventory at the same time of the year so there is a consistency of inventory.”

Williams also recommends semi-annual inventories, more for on-premise laundries than large, shared or pooled laundries. Smaller operations, such as hospitality facilities, can do a quarterly or monthly inventory.

Another possibility is a cycle count. Williams says this works well if a facility doesn’t require a complete inventory, if the manpower is not available, or if there isn’t the level of cooperation required for a complete inventory. She suggests taking one or two of the highest use items and counting those. Then, the following month, select another two items and count those.

When the webinar participants were polled anonymously, 64% indicated they inventory once a year and 9% inventory on a semi-annual basis. Williams was slightly disappointed to hear the remaining 27% don’t take a linen inventory at all.

Also factoring into inventorying is choosing the best day and best time of day during which to act.

Base this on several elements, Williams says: staff availability, low-activity time, nursing practices, shift changes and linen delivery schedules. The important thing, she says, is to be consistent; take inventory at the same point each year, on the same day and at the same time of day.

Tomorrow: Your Inventory Involves What?

December 5, 2011

WINTER HAVEN, Fla. — Managing a laundry facility is a challenge, and when expensive equipment breaks down, the ability to repair it can hinge on knowing where to locate a single part.

During an Association for Linen Management webinar, Parts Are NOT Parts, David Chadsey, managing director of Capital Equipment Consulting (which recently changed its name to Laundry-Consulting.com), spoke about parts management and maintenance, focusing on the need for inventory and documentation.

Knowing what you have by way of inventory is the first step in documenting your machine maintenance, Chadsey says. At some point, every piece of equipment will need to be replaced. Understanding the process and planning for the inevitable will make the job easier to handle, he says.

Chadsey advocates documenting a machine’s usage and tracking inventory as means to understanding what equipment and parts a facility uses and needs. “Because if you don’t know what you use and don’t know what you need,” he says, “the day you need it, you’re probably not going to have it.”

Maintaining a parts inventory is important to keeping a facility up and running, he says.

When polled, every participant in the webinar indicated his or her “inventory system” was to simply look on the shelf when a part was needed.

Sources

Chadsey considers the most reliable source of parts to be the manufacturer and/or authorized distributor. These companies also have an advantage of knowing the laundry industry and generally know what a facility will need in the way of parts. Troubleshooting support often comes as part of the package as well.

“This has the lowest risk,” he says. “They built it, they represent it, (and) they really should know the part you need. And when it shows up, it has the greatest likelihood of being the right part.”

Since many of the machines used in laundry facilities are comprised of parts from other industries, local parts outlets may be an excellent alternative, he says. With competitive pricing, local supply houses typically offer faster delivery and availability. The one downside is that these businesses are not usually industry-specific, so the person behind the counter may not know much about laundry equipment.

Another source could be specialty parts makers, such as Industrial Wheels, Depend-O-Drain and C&W Equipment. Companies like these often advertise in trade publications, Chadsey says, and this source could help lower costs over time.

For any part that may need to be tooled, a local machine shop may be the answer. Chadsey suggests that a local machine shop can often handle a job at a lower cost and with a quick turnaround. Used equipment also may be of help, at a significant savings, he says.

The majority of the webinar’s participants indicated that they purchase parts from a manufacturer or authorized dealer, using a parts outlet or specialty parts manufacturer as a secondary source.

If a now-defunct manufacturer made a machine, a laundry manager may need to get creative when it comes to replacing parts, Chadsey says. Alternative sources become more important when a piece of equipment is not supported as it was the day it was purchased.

In addition to parts outlets, specialty manufacturers, used equipment and custom machine shops, former distributors and the manufacturers of individual parts may be able to help. Issues may arise, he cautions, if the machine has structural problems in addition to individual parts problems.

Replacements

When it appears that equipment will need to be replaced, Chadsey suggests looking at benchmarks before making the decision, including the cost of continuing its operation and an analysis of ROI.

When looking at the cost of operation, consider safety issues or the structural components of the machine; look at the cost of parts and labor, a prime reason to maintain documentation on the repairs for that particular piece of equipment; and be sure to include the cost of downtime.

When considering the ROI, look at the cost of the old machine vs. that of a new or different piece of equipment. This analysis also will help determine a predictable replacement schedule, which is an advantage when talking with senior management.

Chadsey encourages any laundry manager to maintain the documentation on every piece of equipment, to be more aggressive in tracking and maintaining inventory, and to know their regional and local providers of parts. Planning is key to keeping costs down for any facility.

Click here for Part 1.

November 21, 2011

BEIJING, China — Texcare Asia, the International Trade Fair for Modern Textile Care, wrapped its three-day run here on Saturday afternoon. Attendance figures from show organizer Messe Frankfurt were not available as of this morning, but activity was brisk throughout the event.

The exhibition was 10% larger than Texcare Asia 2009, a show that Messe Frankfurt had described as the “largest one yet.” The 2011 edition occupied approximately 10,000 square meters (approximately 108,000 square feet) in three halls of the China International Exhibition Center, with one main aisle connecting the three.

There were approximately 130 exhibitors on hand. The show continues to grow as China’s laundry and drycleaning market presents significant opportunities for suppliers of resource-saving technologies as the government implements measures to reduce its CO2 emissions by 45% by 2020.

This has created a demand for environmentally friendly products such as centralized laundry systems, advanced drycleaning equipment, green solvents, energy-saving dryers, and water reclaimers, Messe Frankfurt says.

While there were drycleaning elements to the show, it was clear that the emphasis was on laundry services and particularly in high-production systems. Several companies displayed complete tunnel washers.

Alliance Laundry Systems, American Dryer Corp., Dexter Laundry, Dow Chemical, Forenta, Hoffman/New Yorker and Pellerin Milnor were among the U.S. companies listed as exhibitors here.

Some equipment, such as a tunnel exhibited by Sealion, displayed signs warning against the taking of photos. But attendees could be seen freely using cameras, smart phones and even tablet computers to photograph and record videos of equipment demonstrations throughout the vast building.

Despite the language and cultural differences, there were plenty of similarities between Texcare Asia and trade shows held elsewhere in the world. Booth workers handed out bags and other freebies carrying their company’s logo, and pushed brochures into the hands of any willing recipient passing by.

Away from the show floor, experts in professional textile care (PTC) led a series of seminars at the Texcare Forum Asia, co-organized by Messe Frankfurt (Shanghai) Co. and CINET International Committee of Textile Care.

Topics included sustainability, laundry technologies, logistics and planning, textiles, outsourcing, and certification.

Everyone who attended Texcare Asia first had to enter through metal detectors, and some were checked further by security wielding handheld metal-detecting “wands.” Uniformed officers were stationed throughout the complex and walked the exhibition floor.

Texcare Asia is scheduled to return in fall 2013 at a site to be determined. This year’s visitors survey asked if attendees would favor Texcare Asia being held annually and in alternating cities in China.

Tomorrow: Learn why a U.S. laundry consultant believes China’s laundry services are many years behind those in the States, plus we have show reactions from U.S. exhibitors.

November 2, 2011

BEIJING, China — Suppliers from China, the Czech Republic, Germany, Italy, Japan, Portugal, Switzerland, Taiwan and the United States have confirmed their participation in Texcare Asia, the region’s foremost trading platform for modern textile care. It is scheduled for Nov. 17-19 at the China International Exhibition Center in Beijing.

Held every other year, the trade fair consistently attracts key players such as Castic-SMP, Dow, Hoffman/New Yorker, Jensen Group, Maxi Companies, Primus, Pony, Via-trade and Weishi, says Messe Frankfurt, the show’s organizer.

These suppliers and more—the exhibitor list stands at approximately 110 companies—will present a range of sophisticated, energy-efficient washing, drying and ironing technologies in a trade space of more than 10,000 square meters (approximately 32,000 square feet).

China’s laundry and dry cleaning market presents what Messe Frankfurt calls “significant opportunities” for suppliers of resource-saving technologies as the Chinese government implements a raft of measures to reduce its CO2 emissions by 45% by 2020.

This has created a demand for environmentally friendly products such as centralized laundry systems, advanced dry cleaning machines, green solvents, energy-saving dryers, and water reclaimers.

Alliance Laundry Systems will launch Over-Dry Prevention Technology (OPT)—which it debuted in the States earlier this year—at the fair. The innovative technology shortens drying time and decreases utility consumption while extending linen life, Alliance says.

“We get to see customers, new and old, from across the Asia-Pacific region at Texcare Asia,” says Kitty Zhang, area sales manager for Alliance. “It is the ideal venue to launch our latest energy-efficient products.”

The Jensen Group from Switzerland hopes to impress visitors with innovations in sustainable laundry automation. “Representatives from our three core technology centers—washroom, flatwork and garment technology—will be at the fair to show how our tools can increase efficiency and boost productivity,” says Gerda Jank, head of marketing at Jensen. “These products will be especially interesting for visitors working in heavy-duty laundries.”

Shanghai Sailstar Machinery Co. is confident that its new SGS Cleaning System will be a popular draw.

“As governments enact ever more legislation to combat climate change, we expect our green SGS Cleaning System will generate a lot of excitement,” says Ivy Zheng, Sailstar’s marketing manager. “This system enhances energy conservation in medium- and large-scale laundry plants. It maximizes output, making washing more economical.”

The fair’s long-standing professional reputation continues to attract new exhibitors wanting access to China’s developing textile care market, Messe Frankfurt says. One such company is German-based BÖWE Textile Cleaning GmbH, which manufactures 12-30-kilogram dry cleaning machines for commercial use and 70-200-kg dry cleaning machines for industrial use.

“Texcare Asia has an established reputation for facilitating trade. We are looking forward to participating in the fair and increasing the visibility of our brand in China,” says Frank Ziermann, managing director.

Kunshan Yingelan Commercial Laundry Equipment is another company exhibiting at the fair for the first time. The Taiwanese firm will present its front- and rear-tilt automatic washer-extractors, front-input and rear-output auto-fast-dryers, dry cleaning machines and solvent recovery dryers, along with finishing and ironing equipment.

“Texcare Asia provides textile care specialists a professional platform for trade,” says Lin Qingguo, vice general manager of Yingelan. “By joining the fair, we hope to get a better understanding of the textile care market in China; this will be useful in marketing the Yingelan brand.”

The 2009 event featured 133 suppliers from 17 countries and regions and welcomed 5,977 visitors from 51 countries and regions, including the United States.

To learn more about Texcare Asia 2011 or to register, visit texcare-asia.com or send an e-mail to texcareasia@china.messefrankfurt.com.

October 25, 2011

ARDMORE, Pa. — Thanks to the 100% “bonus” depreciation write-offs created by the Tax Relief, Unemployment Insurance Reauthorization and Job Creation Act of 2010, many laundry and dry cleaning businesses are discovering that capital investments in equipment, machinery and other business assets are more affordable today than ever before. Remember, however, the 100% bonus depreciation write-off is available only for qualifying purchases made by laundry services and businesses in 2011.

Those that have hesitated or postponed making capital investments because of the recent economic downturn might now want to consider how the combined use of incentives and the 100% bonus depreciation can substantially reduce the cost of capital investments. Even funding those new-equipment purchases is easier—at least for a while.

Bonus Write-Off Background

Bonus depreciation was originally created in 2002 as a temporary economic incentive by which companies could immediately deduct 30% of the basis of qualifying assets that were placed in service after Sept. 10, 2001, and before Jan. 1, 2005. An increase in the percentage of the deduction in 2003 to 50% expired in 2005. Reintroduced by lawmakers in 2008, bonus depreciation has subsequently been extended three times.

Although the concept of taking the additional depreciation in the first year is quite simple, changes to the applicable percentage, timeframes during which each is available, and variations related to unique types of assets that qualify have made application of the rules somewhat complex.

The definition of property that is eligible for bonus depreciation under the 2010 Tax Relief Act is the same as under prior law, but the percentage and placed-in-service dates have changed. The percentage increased from 50% to 100% for qualifying property placed in service after Sept. 8, 2010, and before Jan. 1, 2012. Those laundries investing in qualifying assets will be able to fully deduct the cost during the current tax year. This will reduce taxable income and taxes paid, resulting in an increase in cash flow that can be reinvested in the business.

Expensing Write-Offs

Last fall’s Small Business Jobs Act increased the Section 179, first-year expensing dollar and investment limits to $500,000 and $2 million, respectively, for 2010 and 2011. The Tax Relief Act included a $125,000 dollar limit and a $500,000 investment limit for tax years beginning in 2012 and expiring after Dec. 31, 2012.

Unlike bonus depreciation that applies only to “new” property, a laundry or dry cleaning business may immediately deduct as a Section 179 expense, up to $500,000 of both new and used business property placed in service during the tax year. The Section 179 expensing write-off is reduced, dollar for dollar, by any property acquisitions in excess of the $2 million investment ceiling, limiting the write-off to smaller businesses.

Extending Leased Property and Other Write-Offs

Before passage of the Tax Relief Act, qualified improvements made to leased property, qualified restaurant property and qualified improvements to retail property that was placed in service before 2010 was included in the 15-year MACRS (Modified Accelerated Cost Recovery System) class for depreciation purposes—that is, those expenditures could be depreciated over 15 years under the MACRS standardized depreciation system.

The 2010 Tax Relief Act retroactively extended the inclusion of qualified leasehold improvement property, qualified restaurant property and qualified retail improvement property in the 15-year MACRS class for two years through 2011.

Layering Opportunity

It is not only federal tax write-offs that can help reduce the cost of capital investments. Many laundry and dry cleaning businesses making capital investments during the 2011 tax year can also benefit from state and local credit and incentive programs. In fact, many states offer a tax credit equal to a percentage of an eligible capital investment made in that state.

Eligibility for the credit may depend on industry or particular use of the underlying asset. For example, states like Massachusetts, New Jersey and Oklahoma offer investment tax credits to manufacturing business for assets purchased that will be used exclusively in manufacturing activities. As an alternative formula, Illinois offers businesses predominantly engaged in either manufacturing or retail an investment tax credit for the purchase of all qualified purchases placed in service during the year. Best of all, the assets are not required to be used exclusively for manufacturing or retail activities.

Tomorrow: Opting Out…

October 19, 2011

SANTA BARBARA, Calif. — Mission Linen Supply has been awarded a contract by the Madonna Inn in San Luis Obispo, Calif., to be the sole provider of uniforms, linens, mats and mops for the Inn’s guestrooms, steak house and coffee shop.

The Madonna Inn is situated on approximately 2,200 acres and has been one of California’s landmark attractions since it opened 50 years ago, Mission Linen says. In addition to the main inn, the property incorporates a wine cellar, bakery, coffee shop, dining room, gift shops, a full-service resort day spa, pool and fitness room, several banquet rooms, and the largest convention center on the Central Coast.

Mission Linen’s Morro Bay and Santa Maria facilities will service the inn, spa, steak house and coffee shop.

The fact that both are family-owned businesses played an important part in the Inn’s decision to select Mission Linen, says Mat Tornquist, Madonna Inn special projects manager.

“We were impressed with Mission Linen’s ability to manage the various needs of our resort,” Tornquist says. “The fact that they are local and had two processing plants nearby was another contributing factor. In the end, though, we felt that our two companies share a similar outlook, and that’s what ultimately gave us the comfort we were looking for.”

October 4, 2011

CHICAGO — Based on discussions over the last several years with folks having just completed educational programs sponsored by various entities, I am astonished that many managers in the laundry industry are still unable to complete essential tasks that are key components to making them a success.

An AmericanLaundryNews.com Exclusive

CHICAGO — Based on discussions over the last several years with folks having just completed educational programs sponsored by various entities, I am astonished that many managers in the laundry industry are still unable to complete essential tasks that are key components to making them a success.

It is not totally the fault of teaching establishments. The number of dedicated, knowledgeable professionals in our field is becoming less and less due to attrition and the inability of certain organizations to fill vacancies with qualified individuals who have demonstrated proven abilities in laundry management.

Many new managers (and some old) are not able to properly design a new laundry system. They seem to not know or have forgotten that things like water, steam, air and chemicals are the basis by which one begins the design process. For example, do not start designing a wash system without knowing what type of ancillary design systems exist to support the effort.

You don’t design a new laundry that doesn’t have adequate steam pressure or facilities to support new systems. You don’t build a new laundry without incorporating employee facilities such as restrooms, dining areas, parking, etc. You don’t specify a new item of equipment if you cannot get to the spot of installation.

You specify washing and drying systems based on production capabilities demonstrated in a proposal, and then hold the supplier responsible for meeting those requirements. Never, ever specify how many wash chambers you need for a continuous batch washer, as the technology that has evolved over 10 years demonstrates a vast difference between what top- and bottom-transfer designs can achieve.

Writing specifications for textiles can be tricky, but it doesn’t have to be this way. I recently read a specification in which the customer stated only that it desired a 180-thread-count sheet. I was shocked, but not for the first time. Absent were finished sizes/dimensions, fabric construction, shrinkage allowances, colors (if required), fabric weights, types of fabric, labeling requirements, country of origin restrictions/requirements, delivery expectations, and applicable ASTM requirements, and I’m sure I may have missed some other points.

I retrieved some information that was part of the International Fabricare Institute (IFI)—now the Drycleaning and Laundry Institute (DLI)—educational program, where you went to school for months, studying everything from operations to the nuts and bolts of laundry and drycleaning chemistry. IFI did much work to restore products for the Smithsonian Institution in those days.

If you are placed in a position to specify a textile product, think of the following:

• Quality of fibers, fabrics and manufacturer

• Aesthetic appeal

• Comfort expectations

• Does it fit the purpose?

• Does it meet the target market?

• How well is it designed and constructed?

• What are the expectations, and will it perform?

While the corporate logistics novice desiring to make a name for himself or herself will never understand or appreciate this, standardization of laundry equipment and systems for an organization or corporate entity goes beyond making any sense (I’m being nice here).

Every laundry is built and designed differently. There are differences in floor structure, roof-load situations, clear ceiling heights, HVAC locations, water conditions, installation requirements, structure access, system loading/unloading needs, production needs, and types of items to be processed. Drain configurations and utility designs always vary from one plant to the next, and all have different ancillary support systems—air, water, chemicals, steam quality and pressure, thermal, etc. Expectations for automation are always unique; I could go on and on.

If you do not know laundry operations and the systems that process laundry, rely on those with true experience and expertise; keep in mind that titles and supporting programs like contracting do not necessarily demonstrate expertise or experience. Buyers should rely on technical expertise before making contractual decisions.

Most importantly, understand that standardization doesn’t permit determining best value and won’t allow one to take advantage of changes in the state of the art, which is always evolving.

I challenge our industry to step up to the plate, to get more involved in educational programs, to develop unbiased experts who can really inform customers and buyers of the pros and cons.

The old warhorses of our industry are fading or have faded away. I am proud to say that I learned from many of these giants. We need to regenerate or create the same type of environment that these true experts left for many of us.

September 21, 2011

“Our resort has upgraded its linens everywhere, from the guestrooms to the pool to the five-star restaurant. So, the pressure is on to clean, handle and store these goods so they give us the longest useful life possible. What advice can you give me about processing high-thread-count linens?”

“Our resort has upgraded its linens everywhere, from the guestrooms to the pool to the five-star restaurant. So, the pressure is on to clean, handle and store these goods so they give us the longest useful life possible. What advice can you give me about processing high-thread-count linens?”

Consulting Services: David Chadsey, Capital Equipment Consulting, Winter Haven, Fla.

The hospitality industry is extremely competitive. One of the ways that properties have sought to differentiate themselves is by using high-quality textiles throughout their scope of services.

david chadseyEvents seem to blend together for me after having worked more than 25 years in this industry. But it seems to me this whole high-end-hospitality-linen rage started a decade ago with the luxury pillow-top bed. Oh, yes, the indulgent extravagance of a bed with a built-in pillow top.

Unfortunately, many of the pioneering hospitality decision-makers didn’t work in operations. In many properties, the discovery that standard-sized sheets do not fit on thicker mattresses was a stark revelation upon install.

No problem. Purchasing comes to the rescue with wider, longer sheets. But these sheets don’t fit width-wise down the ironer. Uh-oh. As an average, full-function finishing line costs about $250,000, many laundry operations were left to figure out temporary solutions until capital resources were made available for new equipment. Today, the ironing line of 130 inches wide plus is the specification standard in nearly all hospitality applications.

Who can forget the national media coverage several years ago that told America that hotels don’t launder their bedspreads after every guest checkout? Oh my! Again, sales drive the train and property differentiation comes first. “Here’s an idea—let’s put a duvet-covered quilt on every bed. Then we only have to wash the cover.”

Wash and iron, Mr. Hospitality Exec. Ironing a duvet cover, as those working in hospitality have learned, is like ironing a mega pillowcase on steroids. Again, operations were instructed to figure it out. Soon, everybody learned that high quality comes with a price—more labor, more utilities, and more equipment.

For decades, the T-180 sheet—and blended, at that—was the standard throughout the hospitality industry. No longer. The Holiday Inn Express that I stayed in recently had tuxedo T-220, 100% cotton bed linen. In many ways, cotton is easier to wash—the fabric loves to open up and surrender stains in hot water. But finishing is another issue.

It seems like the industry already went through this in reverse nearly 50 years ago. If you want cotton flatwork to look nice, it has to be ironed. Fifty-pound washers and tumble dryers in the basement simply will not provide a high-quality finish.

Pay attention, folks. If the high prices of cotton continue, I would expect the major mills to introduce new “looks and feels like cotton” polyester bed linen any day.

Through all of this change, Milliken led the charge in table linen, producing amazing imitation cotton food-and-beverage products. This product line has come a long way from the original Visa introduction. Most of this high-end, spun-poly-type fabric provides exceptionally long life, stable color, and ease of processing.

Uniforms: Barb Herman, SanMar Corp., Issaquah, Wash.

First, from a textile perspective, the task here really starts during the decision-making process to upgrade your linens (or any other textiles).

barb hermanIf a resort has an on-premise laundry (OPL) with commercial washing and finishing equipment, then the biggest part of this decision is the balance between image (look and feel) versus fabric durability in dye fastness, shrinkage, shape hold, snagging, soil/stain release, and the ability to wash and finish the product at high temperatures.

Many “high-end” linens are designed for look and feel, but are not built, and will not withstand, the rigorous processing needed to properly clean and finish the goods.

The wash floor chemical suppliers and dryer/ironer manufacturers operate in OPL and rental (linen supply) channels. They are well aware of the processing standards, chemical usage, and machine operation, as well as fabric performance testing that can be offered to evaluate potential premium linens for your operation.

With “high-thread-count” linens comes the risk of damage in both use and processing. The smaller denier of the yarns is what provides the look and feel, but it is simply not as durable as more-commercial products. More care needs to be taken in how these goods are processed in an OPL.

Stains on lighter fabrics become one of the most volatile issues for OPLs. Whites can be bleached to remove stains. However, lighter colors will fade drastically with typical commercial bleaching, and most fabric manufacturers warn against the use. Darks typically fade faster and show inconsistency in inventory as wear occurs. It is important to test products through the expected life cycle before making a decision to purchase.

With regard to storage, it is important to have proper shelving, cabinetry and carts that can be easily kept clean and neat. Goods should be organized in such a way that your housekeeping staff can handle them without the risk of product falling on the floor, or in areas around your resort that might cause staining.

The shelving and material-handling equipment (such as carts) should be segregated as “clean” and “soiled” so that you keep your soil redeposition in check. Finally, you will need to train your housekeeping staff to assist you in spotting stains and heavy soil, and in separating linens and toweling while cleaning rooms, so there is no redeposition in typical wash loads.

Moving from standard-grade linen to high-end also dictates that you inspect and maintain your washers, dryers, ironers, sorters and accumulators in such a way that they are kept clean and free of burrs that might cause snagging. The higher the thread count, the higher the risk.

Upgrading linen can certainly enhance the image of a resort and bring new and repeat customers. Let’s face it. We all want to sleep and bathe in comfort. Taking the time to identify the proper product by qualifying and testing, setting the processing and handling standards, maintaining the storage and handling equipment, and constantly training staff to be part of the overall image of your resort can be the difference in a successful upgrade.

Tomorrow: High thread count does not equate to more durability. In fact, the opposite is true …
Click here for Part 1.

September 20, 2011

“Our resort has upgraded its linens everywhere, from the guestrooms to the pool to the five-star restaurant. So, the pressure is on to clean, handle and store these goods so they give us the longest useful life possible. What advice can you give me about processing high-thread-count linens?”

“Our resort has upgraded its linens everywhere, from the guestrooms to the pool to the five-star restaurant. So, the pressure is on to clean, handle and store these goods so they give us the longest useful life possible. What advice can you give me about processing high-thread-count linens?”

Textiles: Elizabeth Easter, Ph.D, University of Kentucky, Lexington, Ky.

High-thread-count linens, especially cotton sheets, were introduced to consumers in the ’90s. In the past five years, the hospitality industry has begun offering these so-called “luxury linens” to their elizabeth eastercustomers. Thread counts that traditionally averaged 180-200 have been replaced with thread counts up to 1,500.

There are some misunderstandings about what they actually are. Most people believe that quality, softness and durability increase in a linear way with increasing thread count number. This is not necessarily true. The truth is that it’s just not that simple. Thread count is only one measurement to examine when considering luxury linens.

What are the quality indicators of high-thread-count linens?

  • Fiber Quality — 100% cotton sheets are by far the most popular among high-thread sheets. The highest-quality cotton is long staple. Staple refers to the length of the cotton fiber: the longer the fiber, the better. It creates stronger and finer yarns. Among long-staple cottons, the longest are Egyptian extra-long staple and Pima (Supima).
  • Yarn Size — This is a measure of the fineness of each yarn: the higher the yarn number, the finer the yarn. The yarn size in sheets is typically between 40 and 100. The size will determine how many yarns can be woven in a square inch. Higher thread counts are created with finer yarns, as more of them can be woven into a square inch. Also, super-fine yarns can be twisted, creating two-ply yarns that can then be woven into sheeting.
  • Thread Count (Yarn Count) and Construction — Thread count is the number of yarns per square inch of fabric, i.e. add the number of warp and weft yarns. Construction refers to how the thread count is achieved (number of warp and weft yarns, number of picks in the weft, use of two-ply yarns, etc.) To achieve higher thread counts, sometimes two-ply yarns are used, and sometimes multiple yarns (picks) are inserted into the weft.

Chemicals Supply: Carrie Armstrong, Ecolab, Eagan, Minn.

The upgrade of linens throughout the facility creates an opportunity to develop a partnership with each department. Training the end-user on the linens, development of quality standards, par levels, and linen-abuse potential will assist in linen management. Written procedures and standards that are specific to each department for handling the upgraded linens can then be established and practiced.

carrie armstrongProcessing high-thread-count linens in the laundry has its challenges. High thread counts provide for luxurious linens and often require specific guidelines for processing. It is important to consult the manufacturer and/or read the care labels before laundering and processing. The manufacturer and/or labels will provide guidelines for processing based on the thread count, fabric type, color and manufacture.

Upgrading to high-thread-count linen does not indicate an increase in industrial wash durability. More often, these linens are more delicate due to the nature of the manufacturing of the cotton, the yarn size, and production of the thread count.

Here are items to review and document when upgrading linen, with a goal of reducing mechanical, chemical and stain damage in processing:

  • All linen type specifications
  • Wash formulas — revise per manufacturer’s recommendations
  • Wash processes — water levels, chemical concentrations, temperatures, wash/rinse/extract speeds and times
  • Load weights — do not overload or underload
  • Dryer temperatures — do not over-dry
  • Spreader/feeder tensions
  • Ironer cleanliness and temperatures
  • Stain program
  • Sorting procedure
  • Quality assurance program
  • Par levels
  • Storage space
  • All equipment maintenance — no rough edges, clean
  • Test-wash all linens multiple times

After this review, put written procedures and standards into place and begin monitoring. Continued training and education for laundry personnel, as well as the various departments, is necessary. Soon, processing the upgraded linens will be routine, and you’ll be prepared for the challenges of optimizing the life of your high-thread-count linens.

Textile/Uniform Rental: John Shoemaker, General Linen & Uniform Service, Detroit, Mich.

Marriott in New Jersey has a large laundry. Per its policy, processed linens are allowed to “rest” for a 24-hour period. In order to make linens last, be sure to maintain plenty of par and avoid quick wash turnarounds.

john shoemakerLikewise, it would be a wonderful time to have the chemical company visit and do titrations with increased regularity.

Full checks should be done. All four pieces of the “washroom pie”—time, temperature, mechanical action and chemical action—should be addressed to assure longevity of life.

Are the washers being under-loaded, resulting in too much chemical action? Is the temperature too hot? Is the run time correct for the upgraded products? Check and recheck all washroom elements to assure the maximum longevity of your textile products.

Tomorrow: In many ways, cotton is easier to wash, but finishing is another issue …

August 4, 2011

DENVER, N.C. — Leonard Frushtick, founder of Leonard Automatics, died Monday at age 80, the company reports.

Frushtick started his career selling buttons to the garment manufacturing industry, and later expanded the business to include a variety of machinery.

In 1969, he moved his family to North Carolina to be closer to the garment industry and founded Leonard Automatics. As garment manufacturing began to decline in the mid-’80s, Frushtick migrated to the laundry industry. His creativity gave him the ability to develop new technologies involved with garment finishing, and has lent itself to promoting an atmosphere of creativity and innovation at Leonard Automatics that exists to this day, the company says.

Frushtick became a prolific painter after his retirement, and he and his wife, Phyllis, traveled extensively, providing a wealth of experiences for him to express on canvas.

A private memorial service for Frushtick is scheduled for Friday in Bluffton, S.C. In lieu of flowers, contributions may be made to Hospice Care of the Low Country, 119 Palmetto Way, Bluffton, SC 29910.

Surviving are his wife of 60 years, Phyllis; daughters, Sue Jones and Geri Bland; son, Jeffrey Frushtick; six grandchildren; and three great-grandchildren.

August 3, 2011

ROANOKE, Va. — I spent a lot of time at the Clean Show looking at improvements in productivity monitoring systems. I find the benefits of using one worth the time and hassle of collecting and entering the data.

I talked to numerous vendors that had developed systems to provide instantaneous productivity monitoring of each workstation and employee. The more frequent and accurate the feedback, the better the results.

The ideal system would allow for tracking of both group and individual production data.

I have always tracked three areas in my soil-sort department. The most obvious is the five employees who sort the linen off a belt from an elevated platform into various slings. This has always been a group effort, and their production is based on how well they work together as a team.

My second is the two “dumpers” who place linen onto the incline conveyor feeding the elevated sorting platform. Their performance has a major bearing on the soil-sort group’s efficiency.

Finally, I track the employee responsible for unloading the trucks, weighing the soiled linen and placing the carts in the cart dumper.

I want a system that can instantaneously track the performance of all three areas with a minimum of data entry. The ideal system, in my mind, would be one where the carts are weighed into the system by scanning the bar code. When the cart is placed into the cart dumper, it is scanned again and the next poundage is credited to all three tracking areas.

I want a system that visually gives the employees or the group a graphic measure of how they are doing vs. standard. The simple system of a red, yellow or green light does not provide the type of detailed information I want my employees to see.

The preferred system will also be capable of supporting large screens that can be placed in the break room and the supervisors’ work areas. The break-room screen would provide peer review of the workers’ or group efforts, while the other screens would provide feedback to these key groups as to where their efforts need to be focused.

An employee or group that is not meeting production standards could be lagging due to several conditions. It might be the result of poorly sorted or improperly washed linen; pillowcases that are not properly conditioned cannot go through the ironer as fast as those that have the right amount of moisture, for example. The supervisor can investigate and take the steps necessary to correct this problem.

Poor production may be the result of improper or incomplete training. It might be a problem with a piece of equipment; the supervisor can work with maintenance and get it corrected as soon as possible.

An employee may simply need a little added motivation. Knowing that the system is there, and that someone is actually paying attention to it, can provide the needed encouragement.

The ideal system would allow for tracking productivity of each employee, each piece of equipment, the number of pieces of each type of linen produced, and the production rate for each piece of linen. It would track downtime by piece of equipment and be able to provide laundry management with actual productivity by area.

Labor is our single largest cost, and real-time productivity monitoring promises the ability to improve the use of this resource. I would expect that my laundry could improve productivity by 10-20%. With that kind of labor savings, it would not take long to justify the purchase of such a system.