JACKSONVILLE, Fla. — While the laundry and housekeeping departments of a hotel have unique roles and face differing obstacles to perform their tasks, they share a primary goal: to make their guests feel comfortable and to encourage them to stay at the property again.
Good internal communication is integral to making that happen, advises Rafael Castro, textile services production manager for the Disneyland Resort in California. Castro was a guest speaker for the Association for Linen Management (ALM) during its national conference here.
