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April 12, 2013

DALLAS — Announcement comes as company celebrates 65 years of industry service

Updated April 30, 2013:

DALLAS — Industrial laundry equipment manufacturer Kannegiesser USA celebrated the 65th anniversary of parent company Herbert Kannegiesser GmbH with a special dinner here Thursday night, during which it was announced that Kannegiesser USA President Michael Dreher will retire June 1 and Executive Vice President Phil Hart will assume that role.

Hart joined Grand Prairie, Texas-based Kannegiesser USA in 2004 as vice president of marketing, bringing with him more than a decade of industry and product experience. He was promoted to executive vice president in early 2012.

Dreher, who served as president for 13 years, will retain an advisory role that involves marketing the Kannegiesser brand in the Americas.

Kannegiesser GmbH President and CEO Martin Kannegiesser says both Dreher and Hart have demonstrated abilities in combining leadership and teamwork.

The two men thanked the staff and Kannegiesser for their support in making the U.S. market the company's third largest behind France and Germany.

Kannegiesser USA is planning to display several products new to the United States at the upcoming Clean Show.

February 18, 2013

FRANKFORT, Ill. — More than 170 HLAC accredited laundries across four countries, with more international opportunities coming

FRANKFORT, Ill. — Rocco Romeo, CEO of HLS Linen Services, Ottawa, Ont., was elected president of the Healthcare Laundry Accreditation Council (HLAC) during the organization’s recent 2013 elections.

Other officers for the year are Chuck Rosmiller, Crothall Laundry Services, vice president; Robert Potack, Unitex Textile Rental Services, secretary/treasurer; Nancy Bjerke, BSN, RN, MPH, CIC, Association for Professionals in Infection Control and Epidemiology (APIC), immediate past president; and Bradley J. Bushman, Standard Textile Co., director-at-large.

Myles Noel, COMTEX, and Neil Pascoe, RN, BSN, CIC, Texas Department of State Health Services, were elected to the HLAC Board of Directors for the first time. They join the following directors who are continuing their terms into 2013: Gregory Gicewicz, Sterile Surgical Systems; Sandra J. Hensley, RN, MSEM, BSN, CIC, University of Toledo Medical Center; Rick Kislia, Crescent Laundry; and John Scherberger, CHESP, Healthcare Risk Mitigation Inc.

“HLAC made significant progress in many different areas this past year,” says Romeo. “Thanks to a strong, dynamic board and leadership team, HLAC continued to grow, ensuring its presence as the premier accrediting body in the healthcare laundry industry.”

The new HLAC Standards (including the introduction of Part III, Surgical Pack Assembly Room Standards for the Operating Room), were successfully implemented, the organization reports.

There are more than 170 accredited HLAC laundries in the United States, Canada, Mexico and Israel, and the organization plans to pursue additional opportunities in other countries.

“Laundries seeking accreditation do so voluntarily and demonstrate their commitment to healthcare customers and patients by promoting a culture of excellence and continuous process improvement,” Romeo says.

HLAC is planning a series of webinars this year that will assist laundries seeking accreditation and will promote patient safety and infection control.

February 4, 2013

POMONA, Calif. — New hire has broad management background, with expertise in sales and operations

POMONA, Calif. — Consolidated Laundry Machinery (CLM), which manufactures industrial laundry dryers and other equipment, has hired Martin Pharis as company president. He replaces Vice President and General Manager Carolyn Landsperg, who retired in January.

Pharis brings an extensive and diverse management background, with expertise in both sales and operations, CLM says. He comes from Prudential Overall Supply, where, as a director of production, he was responsible for industrial and cleanroom operations throughout the United States. His primary role was to improve operational efficiencies through process changes, plant revitalization and equipment design.

Previously, he worked in operations at Mission Linen Supply, was a regional sales director for Tingue, Brown & Co., and spent nearly 20 years at Alsco in a variety of operations roles.

pharis“We conducted a thorough search for a leader with deep laundry industry experience, a firsthand knowledge of CLM and its equipment, an extensive understanding of customers’ needs, and a passion for service,” says Jason Farber, principal of Carlin Capital Partners, which owns CLM. “Martin brings everything that we were looking for, and we are excited to help him implement his vision for CLM and its future.”

“I was presented with an opportunity to lead a company that I know well and that has a great history as an equipment supplier in our industry,” Pharis says. “In CLM, I see a solid foundation from which much potential for growth exists, and I look forward to building on that which CLM does well and improving in areas where we can provide even better products and value-added services to our customers past, present and future.”

Landsperg retired to spend more time with family and to pursue volunteer work, CLM says. She spent her entire career in the laundry industry, the last 20 with CLM.

The manufacturer says it remains committed to “continuous innovation and improvement” of its customizable industrial dryers and related equipment.

January 10, 2013

CHICAGO — Kemco, Kannegiesser, others report personnel moves

KEMCO HIRES BORDEN AS EXECUTIVE VICE PRESIDENT

CLEARWATER, Fla. — Kemco Systems recently hired Don Borden Jr. as its vice president of global sales and marketing.

don bordenBorden has spent his professional career as an operating executive in general manufacturing and high technology industries. A majority of his experience is in the fluid handling industry, primarily in the water and wastewater arena.

Prior to joining Kemco, Borden served as president of Crane Environmental and as international vice president at GAI-Tronics, with a record of implementing Six Sigma and LEAN Manufacturing.

Borden holds a bachelor of science degree in water resource engineering from Pennsylvania State University, and a master’s degree from the University of Pennsylvania.

KANNEGIESSER USA ADDS TANNERT TO SALES TEAM

david tannertGRAND PRAIRIE, Texas — Dave Tannert has joined the sales team for Kannegiesser USA, where he will serve as a regional sales manager in Huntington Beach, Calif.

Tannert holds a bachelor of science degree in manufacturing technology, and he has experience in OEM sales to the aerospace, heavy equipment and durable consumer goods sectors.

His responsibilities have included business development and account management on a national and global basis.

PHOENIX TEXTILE APPOINTS MAYO TO NEW POSITION

geoff mayoO’FALLON, Mo. — Phoenix Textile Corp. has appointed Geoff Mayo to the newly created position of director of key accounts and commercial laundries.

In his new role, Mayo brings with him more than 25 years of industry experience, and will represent the company to large-scale commercial laundries across the nation.

“His experience and knowledge of the industry will support Phoenix’s mission to serve the needs of its customers,” says Scott Rodgers, vice president of sales.

A graduate of the Carlson School of Management at the University of Minnesota, Mayo previously served as senior vice president of operations and partner with Lintex Corp., as well as executive vice president of the Extended Care Division for Encompass Group and division director of healthcare for American Dawn.

PENN EMBLEM ADDS LEYBELMAN TO MARKETING DEPT. ROSTER

rita leybelmanPHILADELPHIA — Rita Leybelman has joined the Penn Emblem Co. marketing department, serving as its Internet marketing coordinator.

Leybelman will oversee and develop social media initiatives and work to increase the company’s Internet presence.

She is a graduate of New York University’s economic and business program in its College of Arts and Science.

January 8, 2013

NEW YORK — Several laundry/linen operations recount flooding and destruction

NEW YORK — Superstorm Sandy flooded and crippled numerous hospital and hotel laundry operations when it struck the Northeast in late October.

Several laundry and linen operations were destroyed by saltwater flooding and storm surges, caused by winds of 85 to 90 miles per hour, while numerous other operations were knocked out of service for weeks by power outages, due to overhead electrical lines downed by fallen trees.

A confluence of events, combining a tropical storm, a hurricane, and a high tide, caused by a full moon—some dubbed it the Perfect Storm—created a strong storm surge of 14 feet and left an estimated 102 people dead and caused an estimated $50 billion in property damage and lost business along the East Coast.

On the east side of Manhattan, flood waters from the East River traveled 600 feet and destroyed the laundry and research facilities in Hunter College’s Brookdale Health Science Center on East 25th Street. Salt water also flooded the dormitory in which 660 residents lived. Many of the campus’ programs will be relocated to Hunter College’s main campus on East 68 Street in Manhattan, according to Jennifer Raab, the college president.

The storm also shuttered the Veterans Administration (VA) Hospital on East 23th Street, Bellevue Hospital Center on East 27th Street, and New York University Langone Medical Center on East 32nd Street, all located on First Avenue, less than 1,000 feet from the East River. Three weeks later, the hospitals were still closed.

“The East River rose and flooded the basement and first floor and knocked out our electrical and heating systems and linen services,” says Thomas Johnson, a spokesman for the VA hospital in Manhattan. “It may be springtime before we can reopen again.”

In Somers Point, N.J., a popular Jersey shore resort town, the laundry in the Pier Four luxury hotel was flooded and destroyed by more than three feet of ocean water.

“We’re working hard to get back on our feet,” says Bill Wallace, the hotel owner.

Further down the shore, the storm forced the closing for four days of Atlantic City Linen, which services Atlantic City’s casino hotels. The city’s casino hotels closed during the storm.

In many cases, emergency preparedness and disaster plans, as well as backup generators, enabled laundries to maintain continuity of service. In other cases, however, backup generators were flooded, and the best-laid plans failed.

Riverview Medical Center, which sits on the Navesink River in Red Bank, N.J., revised and enhanced its disaster planning process following Tropical Storm Irene in August 2011, and “came out better because of it,” according to Tim Hogan, hospital president.

The hospital ordered extra supplies of linen and bedding, and an emergency response team set up storm barriers and stacked sand bags behind the hospital “to ward off substantial storm damage,” he says. When the river rose on Oct. 29, the barriers held.

In New York, once the storm knocked out power, backup generators were flooded and knocked out of service in both NYU Langone Medical Center, which has 800 beds, and Bellevue Hospital Center, the nation’s oldest continuously operating hospital, which has 828 beds. New York City officials were forced to evacuate both facilities and make arrangements to relocate patients to other city hospitals.

At this writing, Bellevue was still conducting an extensive clean-up and recovery effort, including pumping 17 million gallons of salt water out of its basement. On Nov. 19, the hospital began offering limited ambulatory primary care services for adult and pediatric patients. Bellevue may not resume accepting admissions before February, according to Ruth Hunt, a hospital spokeswoman.

The fuel tanks for NYU’s backup generator were also located in the basement of the hospital. Hospital engineers are still making assessments of the environmental damage caused by the mixture of salt water and diesel fuel from the tanks. Dr. Robert Grossman, the chief executive officer of NYU Langone, estimates the total cost of storm damage, clean up, rebuilding, and lost patient revenue for the medical center at $750 million to $1 billion.

In mid-November, the New York City Council voted to approve $500 million in emergency capital funding to make vital repairs to public schools and public hospitals damaged by Hurricane Sandy. The repair needs include structural restorations, new boilers, new electrical systems, roof repair, flood remediation and more.

Tomorrow: More on the storm aftermath and how some equipment makers have established programs to help affected laundries recover

December 26, 2012

MISSION, Kan. — Newcomers are Myles Noel of COMTEX and Gabriel Boardman of MIP

MISSION, Kan. — The American Reusable Textile Association (ARTA) has announced its officers and board of directors for 2013. Ed McCauley of United Hospital Services is the new president.

ARTA board members represent the entire breadth of the industry — from manufacturers and suppliers of machinery, textiles and chemicals to for-profit and not-for-profit laundries, as well as allied trade associations.

Other officers for 2013 include Vice President Brendan O’Neill of London Hospital Linen, 2nd Vice President Barb Fordyce of Foussard Montague, Treasurer Brad Bushman of Standard Textile and Past President Steve Tinker of Gurtler Industries. Nancy Jenkins serves as secretary, editor and executive director.

New to the ARTA board for 2013 are directors Myles Noel of COMTEX and Gabriel Boardman of MIP. Other directors for the coming year include Scott Delin of Superior Uniform Group, Bill Moyer of HCSC, Don Pedder of Reino Linen Services, and Legislative Director Howard Zins.

Departing from the board is Mike Dineen of Pellerin Milnor.

December 20, 2012

SHAWNEE MISSION, Kan. — International Association for Healthcare Textile Management composed of CEOs who run laundry cooperatives

SHAWNEE MISSION, Kan. — The International Association for Healthcare Textile Management (IAHTM) has announced its officers and board of directors for 2013. Officers include:

  • President Ed McCauley, United Hospital Services, Indianapolis, Ind.
  • Vice President Deborah Lark, Portland Hospital Service Corp., Portland, Ore.
  • Education Officer Rocco Romeo, Ottawa Regional Hospital Linen Service Inc., Ottawa, Ontario
  • Treasurer Paul Seigel, Kingston Regional Hospital Laundry Inc., Kingston, Ontario
  • Past President John Sealey, London Hospital Linen Services, London, Ontario
  • Past President Chas P. Olin, Virginia Hospital Laundry Inc., Richmond, Va.

The IAHTM Board of Directors includes three members from the United States and three from Canada. U.S. directors are Myles Noel, COMTEX, Columbus, Ohio; Mark Smoyer, Shared Hospital Services, Portsmouth, Va.; and Duane Houvener, Michigan Shared Hospital Services, Grand Rapid, Mich.

Canadian directors are Janice Desautels, WRHA, Winnipeg, Manitoba; Colin Lyon, Mohawk Shared Services Inc., Hamilton, Ontario; and Stephen Marois, Alberta Health Services, Red Deer, Alberta. Nancy Jenkins is executive director, based in Shawnee Mission, Kan.

IAHTM is composed of CEOs who run laundry cooperatives. The group is a buying cooperative and hosts two education meetings a year: a Spring Education Conference that provides training for staff and an Annual Membership Conference that provides education for members, as well as networking. Banff Springs Resort in Alberta, Canada, will host IAHTM’s next Annual Meeting in August.

For more information, contact Nancy Jenkins, nancy@iahtm.com, or visit the association’s website, www.iahtm.com.

December 5, 2012

NEW YORK — Known for leading union's largest affiliate, Local 226 in Las Vegas, also called the Culinary Workers’ Union

NEW YORK — The governing body of UNITE HERE recently elected D. Taylor as president. John Wilhelm, who had served as president since 2009, retired at the Nov. 29 meeting of the union’s General Executive Board.

UNITE HERE represents workers throughout the United States and Canada who work in the hotel, gaming, food service, manufacturing, textile, distribution, laundry, and airport industries.

Taylor leads UNITE HERE’s largest affiliate, Local 226 in Las Vegas (also called the Culinary Workers’ Union). Representing 60,000 workers, Local 226 is widely recognized for leading the transformation of hospitality jobs from low-wage, insecure work to stable, middle-class occupations, UNITE HERE says.

Taylor served as Local 226’s staff director from 1990 to 2002 and secretary-treasurer since 2002, and as general vice president of UNITE HERE since 2009.

Upon his election as president, he pledged to develop leadership among young people and people of color, and to expand the success of the union in Las Vegas to hospitality workers elsewhere.

“This is a tremendous honor, and a huge challenge,” Taylor says. “Our job is to fundamentally change the fate of workers in our industries. I’m optimistic that we can do that, but it’s going to require taking some real risks.”

Wilhelm was previously president of UNITE HERE’s Hospitality Division, and before that was president of HERE, one of the two unions that formed UNITE HERE in 2004.

“I am grateful beyond measure for the privilege of serving as this union’s president,” says Wilhelm. “We are blessed with terrific leadership, and it’s time for a new generation to lead us into the future.”

October 22, 2012

CHICAGO — Presidents of CleanCare, Leonard Automatics feted for contributions to textile service industry

CHICAGO — The Textile Rental Services Association (TRSA) named the winners of its top annual awards here last week at its 100th Anniversary Chairman's Dinner, part of its Annual Conference & Exhibits.

Gerald Ostrow, president of CleanCare, Pittsburgh, received the TRSA Operator Lifetime Achievement Award. Pat Dempsey, Dempsey Uniform & Linen, introduced Ostrow and described him as a friend and mentor. He also praised Ostrow—a B 24 bomber pilot during World War II—for his many contributions to the textile service industry and beyond.

“He served on task forces,” Dempsey says. “He served on committees. He served his country. He serves through his church. He came back and he served as chair and he served as a director. He’s going to continue his life of service and achievement. And it puts everything in perspective when you know the man.”

Jeff Frushtick, president/CEO of Leonard Automatics, Denver, N.C., received the association's top accolade for associate members, the Maglin/Biggie Associate Lifetime Achievement Award. He told the audience he is grateful to the people of the industry who make him feel at home wherever he goes, and he thanked them for “the opportunity to come into your laundries, your lives and work together to improve the product that’s going on the street.”

Other award winners were:

  • TRSA LaundryESP® Innovation Award — ARAMARK-Wayne Memorial Hospital, for its focus on environmental sustainability
  • SafeTRSA™ Innovation Award — Cintas Corp., for its ongoing commitment to improving safety in commercial laundries
  • Volunteer Leadership Awards — Outgoing committee chairs Jim Buckman, Cintas; Alan Maness, Milliken & Co.; David Potack and Rob Potack, Unitex Textile Rental Services; Carey Scurria, Alsco; and David Struminger, Mohenis Services

The next day, Jim Doro, president/CEO of Doritex Corp., was elected the 61st chair of TRSA, succeeding Ostrow, who remains on the board's executive committee as past chair.

Others elected or re-elected to TRSA posts were treasurer David DiFillippo, UniFirst Corp., and board members Jim Kearns, Alsco; Bob Brill, Republic Master Chefs; Jim Buik, The Roscoe Co.; Scott Delin, Superior Uniform Group; and Michael Schuelke, ARAMARK Uniform Services.

October 18, 2012

RICHMOND, Ky. — Organizations' complementary missions, histories make relationship "perfect fit," says ALM president

RICHMOND, Ky. — The Association for Linen Management (ALM) and Universal-UniLink Purchasing Association have entered into a cooperative agreement that will bring value and benefit to members of both organizations by sharing educational programs and purchasing discounts, the organizations report.

ALM and Universal-UniLink members will receive information about the partnership benefits and how member businesses can take advantage of educational and discount purchasing opportunities.

“Both of our organizations’ missions and histories are so complementary that it made the relationship a perfect fit,” says ALM President Randy Wendland, CLLM. “ALM brings our educational programs and materials while Universal-UniLink offers our members access to the largest independent purchasing group of their kind.”

“The ALM Board approaches each opportunity focused on the needs of our members,” adds ALM Executive Director Linda Fairbanks. “We believe that through our partnership with Universal-UniLink, many businesses among our diverse member base will have the opportunity to leverage significant savings through group purchasing discounts.”

ALM membership comprises 35% on-premise/campus laundries, 34% central/commercial laundries and 11% cooperative laundries, in addition to members providing distribution services.

“This historic collaboration between ALM and Universal-UniLink has the potential to bring much benefit to both organizations,” says Allan Fowler, president of UPA. “We’re pleased to make ALM’s world-class training, education and certification available to our member companies. ALM’s programs will open new doors for our owners and operators as they gain certifications respected and required in the healthcare industry.

“Additionally, the cost and time our operators invest in training management-level staff will be reduced significantly by taking full advantage of ALM’s excellent offerings.”

October 11, 2012

CHICAGO — State of economy most influential issue in helping respondents decide how to vote

CHICAGO — If U.S. voters side with the majority of institutional and industrial laundry managers and administrators who responded to October's AmericanLaundryNews.com Wire survey, Mitt Romney will be elected the 45th president of the United States next month.

Roughly 62% of Wire subscribers (which include personnel from institutional/OPL, cooperative, commercial and industrial laundries) polled in the anonymous, unscientific survey say they are supporting the Republican ticket of Romney and running mate Paul Ryan. Roughly 15% are supporting Democratic incumbents Barack Obama and Joe Biden, and 23.1% are not sure at this time. No one who took the survey said they would not be voting for president, or that they are supporting a third-party or write-in candidate.

The state of the economy will be most influential in helping 50% of respondents decide how to cast their vote next month. (Respondents were asked to pick one issue from a list of 19, including “other.”) Next is debt management (selected by 23.1%) and “other” (chosen by 7.7%; most said they would be influenced by multiple issues). Equal shares of 3.8% see the environment/global warming, foreign policy, healthcare, party affiliation, or taxes as the issue that will most influence their decision.

No matter who is elected next month, they will have a lot of work to do. Regardless of who's elected, what is the one issue that you think the administration must address immediately?

Among respondents, their answers most often related to the economy, government spending and job creation. Some examples:

  • “Balance budget without increasing or adding any new taxes. Stop all this government spending. Middle-class people can't afford it.”
  • “Jobs. The American people have been very patient with the administration for the past four years, but it is time that people get out there and make some money. People need to get their homes back, and big businesses need to play a part in all this. The banks should be forced to return the money given to them by the feds.”
  • “Putting people back to work. Reduce the welfare rolls. Try something like the old WPA that worked during the Depression, and stop all this crap from China. Force American-made first by having companies have to manufacture at least 30% of their products here instead of abroad. No tax breaks for companies that send jobs overseas.”
  • “The economy. If more people are back to work, that will generate more revenue for the government. However, the government needs to cut spending and create a budget.”
  • “The economy is the most important issue. If not addressed, we, as a nation, are doomed.”

While the Wire survey presents a snapshot of readers’ viewpoints at a particular moment, it should not be considered scientific.

Subscribers to Wire e-mails—distributed twice weekly—are invited to take the industry survey anonymously online each month. All managers and administrators of institutional/OPL, cooperative, commercial and industrial laundries are encouraged to participate, as a greater number of responses will help to better define operator opinions and industry trends.

October 1, 2012

BOSTON — UniFirst, Superior Uniform, Crown Linen execs offer insight into how industry has changed

BOSTON — The NorthEast Laundry Association (NELA), which represents the textile supply and service companies in New England, hosted its 100th Annual Meeting & Fall Conference here Sept. 21-23.

Ronald Croatti, president/CEO, UniFirst Corp.; Alan Schwartz, president, Superior Uniform Group; and Arthur Spilios, CEO, Crown Linen Services, were the featured panelists during the business meeting. Their three family-owned companies share a strong commitment to quality and customer service, NELA says. The panelists provided insight into how the industry has changed, including the number of products offered, globalization, and technology.

The weekend's festivities culminated with a dinner dance in the Imperial Plaza Ballroom of the Park Plaza Hotel.

August 23, 2012

CHICAGO — Industry mourns passings of vendor leaders

CHICAGO — The laundry and dry cleaning industry lost two vendor leaders recently with the passings of Steven Katz, CEO of ThermoSteam Industries, and Gene Blumenthal, founder and president of Metro-Chem Inc.

Steven Mark Katz, 1948-2012

Katz, 63, South Bend, Ind., died Monday. He was born and raised in South Bend. He attended Indiana University, where he graduated with a history degree in 1970. He pursued a career in laundry and dry cleaning, and eventually became the CEO of two companies: ThermoSteam Systems, manufacturer of packaged steam boilers, and Kay Industries, producer of phase converters.

steven katzKatz was active in the Textile Care Allied Trades Association (TCATA), having served on its board of directors for four years and as treasurer for two.

He was also active in his local community and his congregation, Sinai Synagogue. He was known as an extraordinary orator and was called upon to emcee various events in the South Bend area over the years.

Surviving him are his wife, Laurie Katz; three children, Hal, David and Jamie Katz; three brothers, Larry, Marty and Stuart Katz; a sister, Debbie Sandock; and four grandsons. Condolences may be sent to the family via McGann Hay Funerals.

In lieu of flowers, memorial donations may be made to Sinai Synagogue, 1102 E. LaSalle Ave., South Bend, IN 46617; or to the Jewish Federation of St. Joseph Valley, 3202 Shalom Way, South Bend, IN 46615.

Eugene “Gene” G. Blumenthal, 1940-2012

Blumenthal, 71, of Marlboro, N.J., died July 30 at CentraState Medical Center in Freehold, N.J.

He began his career in the late 1960s as a sales representative for Stauffer Chemical before moving on to become a regional sales manager for PQ Corp. in the 1970s.

gene blumenthalBuilding on his personable style, technical knowledge and ability to formulate innovative laundry chemistry, Blumenthal became founder and president of Metro-Chem, a formulator of chemicals for the laundry industry, in 1980. He oversaw the company until his death. His partner of 32 years, Pete Potocki, has assumed the role of Metro-Chem’s president.

Surviving Blumenthal are his wife of 26 years, Elizabeth; his son, David; his daughter, Helaine; his mother, Beatrice; his brother, Allen; and four grandchildren. Condolences may be sent to the family via Freeman Funeral Homes.

In lieu of flowers, the family wishes that any donations be made to the Multiple Myeloma Research Foundation.

August 1, 2012

CHICAGO — Engineering, construction and consulting firms weigh in on design basics and more

CHICAGO — Your company is weighing its laundry services options, and pursuing a new plant is a possibility. So what should the average laundry manager know about plant design?

American Laundry News recently invited several engineering, construction and consulting firms with laundry services expertise to respond to some questions about this issue.

ALN: How does designing a laundry for renovation differ from designing a laundry from scratch?

GLEN PHILLIPS, P.E., PRESIDENT AND SENIOR ASSOCIATE, PHILLIPS & ASSOCIATES, MINNEAPOLIS, MINN.

Phillips & Associates has to go through all of the discovery steps whether the project is a new design/build project or a renovation project. There is not much difference, except a renovation project already has a shell that could be renovated for use after the fact. A totally new project takes longer to plan and usually costs more money.

DAVID BERNSTEIN, SENIOR VICE PRESIDENT, TURN-KEY INDUSTRIAL ENGINEERING, CHARLOTTESVILLE, VA.

As mentioned earlier, planning for an entirely new facility allows the new operation to be designed from the inside out, ensuring the most efficient use of space and layout of equipment. The renovation of an existing facility, on the other hand, can be fraught with its own particular challenges, especially in maintaining productivity, efficiency and safety during the renovation process.

In these cases, operators need to be sure to include careful pre-planning of construction, utility upgrades, equipment arrival, rigging, installation and start-up schedules in order to have as limited an impact as possible on the existing operation.

Third-party vendors should receive training by your company’s safety director so that they are aware of your practices, rules and unique circumstances. Training should be documented and provided to all third-party workers prior to granting entry onto the production floor. Be certain that you also obtain appropriate insurance certificates listing your company as an additional insured.

Another instance to be considered is the one in which a new plant is desired but the costs associated with buying land, erecting a new facility and installing the necessary infrastructure are prohibitive. In this case, the best approach is to find a building that meets the production, staffing, utility and space requirements of the operation, but only after taking the critically important step of undergoing a rigorous and detailed pre-design phase to determine the specific requirements for the building search.

BOB CORFIELD, PRESIDENT/CEO, LAUNDRY DESIGN GROUP, PHOENIX, ARIZ.

Well, consider that you have to “undo before you can do” and that’s the start of it. Can your facility withstand a major or minor construction delay to enable a retrofit? If it can, and there is enough space to accommodate all critical elements (sorting, washing, drying, clean transport, finishing, and packing of additional volume), then there can be a considerable cost benefit for a plant to retrofit, rather than build new.

Retrofit projects are also usually a much faster process during decision-making. A retrofit will limit what you might be able to do, and so with fewer decisions to make, decisions are made more quickly.

New plants take much longer in development. Since you might be able to do almost anything, you need to be diligent in what the new plant will be designed to do today—and then what it might need to be in the future.

Because of the budgets involved, there are many more stakeholders whose concerns will need to be addressed. Then there are the decisions related to construction: do you build from greenfield, modify an existing structure, do you own, or lease the site? Finally, a new plant often must get city planning and local code compliance reviews for traffic, noise and more, which can take months or years to clear.

ED KWASNICK, DIRECTOR OF BUSINESS DEVELOPMENT, LAUNDRY DIVISION, ARCO/MURRAY NATIONAL CONSTRUCTION CO., OAKBROOK TERRACE, ILL.

The biggest difference is that renovating an existing laundry or converting an existing building into a laundry has certain inherent boundaries and constraints, including:

  • Building footprint and height
  • Building column spacing (distance between structural columns)
  • Existing utility sizes (water main, sewer, electrical main, natural gas main)
  • Floor slab thickness and condition
  • Quantity and height of docks
  • Dock location
  • Office location
  • Building construction

You need to either work with these existing constraints or work around them. If you build a laundry from scratch, these existing constraints do not exist. You get a clean palette with which to paint, and can customize the building footprint, height, column spacing, etc. to meet your specific needs.

GERARD O'NEILL, PRESIDENT/CEO, AMERICAN LAUNDRY SYSTEMS, HAVERHILL, MASS.

Designing a renovation is completely different and a most challenging process compared to designing a laundry from scratch. When renovating an existing running facility, we have to ensure that we do not shut down the operation. All the work has to be done off hours or when the plant is not in operation.

Safety is another big challenge as all the construction areas have to be properly taped off and equipment must be “tagged and locked out” to ensure the safety of all the people working in the laundry plant.

Along with all the challenges come the rewards. Retrofitting/renovating an existing laundry is much cheaper than going out and building a laundry from scratch. We have seen approximately 50% reductions in project budgets/costs by retrofitting a laundry vs. building from scratch. As long as we have the space to expand within the same location and we can get additional utilities (if required) to support the new plant, retrofit/renovation of existing laundry is, most of the time, the way to go.

ALN: What aspect(s) of laundry plant design can be the most challenging and why?

BERNSTEIN

One of the most challenging aspects of laundry plant design can be breaking people out of rigid thinking or the unwillingness to consider new paradigms. Our industry is plagued with an attitude of “That won’t work in a laundry” or “That’s the way we’ve always done it,” which has no place in the planning and design of a new facility.

We encourage our clients to think outside the box, offering and encouraging suggestions for solutions that, under old paradigms, might seem unworkable. Once all options are on the table, we can apply critical thinking, data collection, and analysis to determine which offer benefits and solutions considering the goals and vision for the project at hand.

CORFIELD

I would say planning and budgeting are the biggest challenge. Whether a new plant build or a major retrofit, it is challenging to know all aspects to your proposed plan. Will there be utility constraints, access and rigging limitations, what items can be moved and what cannot, are there code issues that you may need to comply with, does your existing infrastructure support your goals?

Then once you have what appears to be a good plan, look seriously at the constructability issues and develop a budget that is reasonable and achievable for the goals you want to achieve. If you are not certain what brand or type of equipment you might get, then your budget needs to take into account the worst-case scenario. Asking for too little during budgeting and then needing to compromise can mean missing your goals considerably and risk having your project cancelled or fail.

Lastly, know enough about your design that if a budget issue cuts or limits your project, you can identify the essential elements and keep your targets in site.

KWASNICK

Designing a mixed laundry facility (linen and industrial) is very challenging. The diversity of product mix, the different pieces of equipment and material-handling systems, and the various product flows within the same building make the process of designing the plant to be both flexible and efficient very challenging.

O'NEILL

Getting the laundry owner/operator to understand the benefit of new technology and the value of his investment is one of the most challenging aspects. More often than not, the owner/operator tends to pursue the cheapest option rather than the option that provides the best value (return on investment). It becomes part of the job of the laundry consultant/designer to clarify the benefits of new technology, provides pros and cons, and explain why the new investment is critical for the future business needs/growth.

PHILLIPS

Usually, the powerhouse requires the most time to plan and execute. The powerhouse is the heart of any laundry and, if it is not done correctly, can cause the most aggravation during the start-up phase of the plant.

ALN: How might the design of an on-premise laundry differ from the design of a textile rental plant that serves clients across a broad area, and vice versa?

CORFIELD

An OPL is usually limited by space because it serves only a few outside customers (if any), but if we are discussing an off-site cooperative or central laundry vs. commercial, there is almost no difference if they are processing the same type of work (healthcare vs. hotel resort, etc.). The only real consideration is that an OPL or co-op will be highly specialized, while a textile rental plant might be set up to take on a broader mix of work.

Generally, a textile rental plant will be physically larger, as a commercial laundry business can serve hundreds of customers and therefore needs considerable more storage, inventory and cart-assembly area. A commercial business will also have more trucks for routes for those deliveries.

KWASNICK

On-premise laundries are typically built to process smaller volumes of goods with a limited number of classifications. They are built for a specific purpose: to produce laundry for the “mother ship.” They typically use less automation, more labor, and more utilities (per pound). This is partially due to the fact that they are processing less laundry, which means the up-front investment in automation has a longer ROI. I would say OPLs are typically more “old school” in their design and operation.

Large rental plants are more flexible in their design. They process a higher volume and greater diversity of products. Reduction in labor and utility costs due to automation and utility conservation is more prevalent. Systems to track, control and offset inventory losses are used to reduce costs. Productivity tracking systems are used to improve employee productivity and production scheduling. Rental laundries are typically more “new school” in their design and daily operation.

O'NEILL

The biggest difference is the amount/volume of work that is being processed through each plant. The typical OPL is designed for low volume and more flexibility in the operation, while a central textile rental plant is designed for high volume, similar type of work, and high productivity. The ROI on high-productivity, high-efficiency equipment is much quicker in central rental plants when compared to most OPLs.

PHILLIPS

If an on-premise laundry is being considered, that is fairly easy since the presumption is the facility has a central power plant and a big chunk of time can be eliminated from the planning scope. In essence, the planner only has to deal with a production facility, thus eliminating work in another area.

BERNSTEIN

There are two critical differences between the design of on-premise laundries and off-site facilities (whether company-owned, co-op, or textile rental). Specifically, on-premise laundries often offer challenges of space, without the logistical demands that are placed on off-site operations.

ALN: Are there any particular laundry design trends that have become more prevalent in the last few years?

KWASNICK

In recent years, the pendulum has swung from all-steam to steamless laundries. However, the trend seems to be moving back toward a hybrid solution of using less steam instead of going steamless. Steam still makes sense for certain types of equipment and systems (steam tunnels, presses, tunnel washers, etc.). Using steam, but on a limited basis, helps reduce long-term fuel consumption and up-front installation costs.

Wide ironers are becoming more prevalent. A wide ironer gives you the ability to do two lanes of tabletops simultaneously, which equates to a lot more productivity per ironer. Self-contained thermal ironers are also popular. They can maintain higher temperatures and operate at high speeds, again equating to greater productivity.

Press-to-dryer rail systems are becoming more prevalent. This is an efficient, cost-effective way to store work-in-process goods after they come out of a tunnel extraction press. The goods drop into slings, are queued on a rail, and are then loaded into a dryer automatically. This system allows you to use fewer dryers with your tunnel washer system.

O'NEILL

Shuttle-free wash rooms, use of self-contained thermal ironers, and use of tunnel washers with extra-wide presses are some of the design trends that have become more prevalent in the last few years. Also, the trend of steamless/less steam laundry plants has started to pick up in the last two years. All of the aforementioned ideas are tried and true and the payback can be considerable when compared to the “now” obsolete typical ideas that have been used for years. If your budget can handle it, then you should absolutely investigate it.

PHILLIPS

After years of discussing water shortages, water reclamation, rising energy costs, gas conservation and the like, laundry operators are finally starting to see the practical side to some of these issues. A complete dissertation could be written on this topic alone.

BERNSTEIN

One of the most significant trends we’ve seen in recent years is an increased emphasis on the health and safety of our industry’s production employees, and this translates directly into the design process of new laundries.

We are also seeing a greater emphasis on automated systems, which clearly also impacts the design of new and renovated plants. The industry’s vendors have done a nice job of stepping up the sophistication, productivity, usability and affordability of automated systems. At the same time, our industry is doing a better job of educating production, maintenance and management personnel.

Finally, at least among our clients, we are seeing a trend toward leaner, balanced operations with less work in process. Whereas clients used to tell us that they wanted to design material-handling systems and floor space to accommodate four (or more) hours of work in process just in case something went wrong, now clients are designing their plants considering Lean Manufacturing and Lean Six Sigma principles of “pulling” work through the plant, rather than “pushing” it through. The result is less wasted space, smaller rail and conveyor systems, and more pounds processed per square foot of facility.

CORFIELD

While there is a certain buzz around steamless or “less steam” laundry design, I think the two biggest trends have been the size and sophistication of monorail sortation and clean distribution systems, and batch washer size.

When I began in the industry in the late ’80s, sort decks for healthcare were 12-16 sort classifications. We now see 36-54 sort classifications on automated sort decks. This ability to achieve the lowest common sort type makes large plants highly efficient, even with small classifications.

Large batch washers (those over 50 kilograms or 110 pounds) entered the North American market in the mid ’90s. Most new plants consider 150 pounds the new minimum, with 220-250 pounds the new maximum. While washing is one consideration, it has been the extraction of those larger loads that has challenged the industry. With wider presses achieving lower moisture levels and faster cycle times, large batch systems will be the norm for plants at 15 million pounds and higher.

ALN: What advice can you give a laundry services manager who is being asked to be involved in plant design for the first time?

O'NEILL

Listen, listen, listen! Do not go down that all-too-familiar road of “This is the way we/I have been doing it for 20 years.” This attitude must change if you are to take advantage of the new ideas and concepts that are being used in our industry today in the cutting-edge plants that your competitor is building. If you want to stay in business for a long time and stay competitive, then listen to what your “consultant” is saying and see for yourself the results that your peers in the industry have been enjoying for quite some time.

PHILLIPS

Take the lead and plan, plan, plan. The laundry services manager will have to live with the plant for some time to come, so it is imperative for the laundry services manager to contribute to the planning discussion. Phillips & Associates has developed a complete design-planning checklist that could become the basis for an entire article on the planning process.

BERNSTEIN

I can offer three key pieces of advice:

1.  Speak your mind— As an experienced laundry services manager, you understand the day-to-day needs and challenges that you’ve faced in your operation. Consultants, engineers, architects, equipment providers, and others involved in this process need your perspective and experience to ensure that the final design meets all your requirements. Do not hesitate to provide your opinion and perspective, because just as there are no dumb questions, there are no wrong opinions!

2. Ask questions and listen to the answers— Involve your staff in the plant design processes and ask them their opinions on designs, solutions, equipment, etc. Just as your experience can aid the professionals you’ve brought in to assist in the technical details, the experience and opinions of ground-level team members oftentimes result in some of the most innovative solutions.

3. Keep an open mind— Time after time we hear people in our industry telling us, “That’s the way we’ve always done it,” or “That may work someplace else, but it won’t work here.” In some cases, they’re right, but in others, they were glad that we pushed back and encouraged them to take a second look at an idea and the data that supported its implementation. Considering the realities of today’s world, it pays to be open-minded and consider options that, at first blush, may seem a bit out there. The result may just be a safer, more efficient, more productive, and more profitable laundry.

CORFIELD

First, know what your goals are and be clear on them. Then get your passport updated, get a good suitcase and hit the road—start visiting plants similar to your type of work. See things for yourself, talk to plant folks who do what you do. See what works for them (and what does not) and get educated about what might work for your new plant or retrofit. These road trips will be invaluable, and you can defend your decisions one way or another with your management team or board with first-hand understanding.

If traveling is not an option, get a reputable independent consultant that can help you navigate this process. Making key decisions without the experience to know if your approach is viable can be costly. Before you finalize your plan, seek an independent review of the project by your peers who have gone through anything similar. You may not take their advice, but having a few sets of experienced eyes take a look at your project is always valuable.

KWASNICK

Remember three letters: SRM. They stand for Simple, Repeatable and Manageable. Your laundry design should be simple. If it looks complicated on paper, it will be even more complicated in practice. The design should allow your processes to be repeatable. If you can repeat the same efficient, high-quality process day after day, you will be successful. Lastly, it should be manageable. A manageable laundry is flexible and able to meet your customer’s ever-changing needs.

It’s OK to be on the leading edge of technology and push the envelope. But don’t get out on the “bleeding” edge of technology. That’s where people get hurt.

Surround yourself with experience and expertise. But remember, you know your own business better than anybody. You need to determine the final course and direction for your laundry.

Click here for Part 1!

July 31, 2012

CHICAGO — Engineering, construction and consulting firms weigh in on design basics and more

CHICAGO — Your company is weighing its laundry services options, and pursuing a new plant is a possibility. So what should the average laundry manager know about plant design?

American Laundry News recently invited several engineering, construction and consulting firms with laundry services expertise to respond to some questions about this issue.

ALN: Is there a basic design template that will work for virtually any institutional, industrial or commercial laundry, or is each and every plant’s design unique?

DAVID BERNSTEIN, SENIOR VICE PRESIDENT, TURN-KEY INDUSTRIAL ENGINEERING, CHARLOTTESVILLE, VA.

All institutional, industrial and commercial laundries share certain common design elements (e.g. the need for washers, dryers, finishing equipment, etc.), but outside of those common elements, every laundry design is unique.

Laundry design is dictated by a wide variety of factors, including safety of production employees, the current and future product mix, throughput requirements, local regulatory constraints, and, of course, the budget.

There are certain situations in which a basic design template can be used successfully. Operators who have multiple plants processing essentially the same product mix have for years been successful at duplicating the basic design of a plant in other locations. In these situations, the engineering and design teams simply calculate the current and future production needs of the new facility, and scale the quantity of equipment and the associated building size to meet those needs.

BOB CORFIELD, PRESIDENT/CEO, LAUNDRY DESIGN GROUP, PHOENIX, ARIZ.

If all the business conditions are the same or similar, yes, there can be a general template for design. Large national companies work hard to achieve this by staying highly focused on certain markets. But as the mix of work, type of customers, physical space and growth requirements or restrictions are considered, each plant takes on its own personality.

ED KWASNICK, DIRECTOR OF BUSINESS DEVELOPMENT, LAUNDRY DIVISION, ARCO/MURRAY NATIONAL CONSTRUCTION CO., OAKBROOK TERRACE, ILL.

From 30,000 feet, the production flow and departmental functions for all laundry facilities are similar. They each receive soiled goods, sort the goods by classification, wash, dry, finish, store the goods for delivery, load the clean goods on vehicles, and deliver them to the customer. But that is where the similarities end.

Each laundry must be custom-designed to meet its unique needs based on these issues: type of goods (healthcare linen, hospitality linen, food and beverage linen, industrial garments, mats); rental vs. COG; manual vs. automated systems; single-shift vs. multiple-shift operation; high quality vs. high output; and project budget.

All of these factors must be carefully considered when developing a plant design, and the design must be customized to meet the needs of the operator and their customers.

GERARD O'NEILL, PRESIDENT/CEO, AMERICAN LAUNDRY SYSTEMS, HAVERHILL, MASS.

No, there is not a basic design template that will work for all. Every plant is unique and has different needs. The design will be based on the work load, type of work to be processed, space available, processing needs, future growth, hours of operation, available utilities, local codes/restrictions and, of course, available budget.

GLEN PHILLIPS, P.E., PRESIDENT AND SENIOR ASSOCIATE, PHILLIPS & ASSOCIATES, MINNEAPOLIS, MINN.

Phillips and Associates follows a step-by-step flow diagram for laundry design projects: 1) develop the total annual processing load by pieces and pounds, 2) determine the number of operating hours per week, 3) determine the hourly production requirements, 4) determine space requirements, 5) develop equipment needs, 6) develop labor staffing requirements, 7) develop space cost, 8) develop equipment costs, 9) develop labor costs, and 10) develop a complete financial package: total capital costs, total operating costs, and two years of cash flow.

ALN: What factors dictate just how much square footage a laundry requires?

CORFIELD

Again, it depends on the type of plant and whether or not it serves one customer (an in-house hotel or hospital) or outside customers, and is rental/pool linen or COG processing. If healthcare, do the end-users do bulk delivery, exchange cart, or a combination?

For healthcare, the best formula I have used successfully is 350-500 pounds per square foot, per single shift. So, a 14 million pound hospital plant would be about 38,000 square feet for production plus another 12-18% for employee spaces and offices (estimate 44,000 square feet). Space is also added for other processing types, such as operating room linen. You can project growth either through added processing (equipment) or more hours. Then adjust your building size requirements accordingly. Keep in mind that the best way to expand a building during design is sometimes up and not out to manage cost constraints for land or construction.

KWASNICK

They include the level of automation, type of equipment, the number of shifts per day, operating days per week, clear height inside the building (low height means you are forced to use carts to work in process and move items from department to department; carts require space for staging and travel), and type of laundry (healthcare vs. industrial vs. hospitality vs. mixed).

O'NEILL

Type of work to be processed, amount of growth that is estimated, hours of operation, and type of equipment that will be installed. The level of automation that any plant considers will also greatly influence the square footage needed. We at ALS believe in using the “cube” of any building. This cuts down drastically on the square footage needed to carry out the process.

PHILLIPS

Anyone who is involved with planning a laundry, whether it be in-house or a remote stand-alone facility, has to enter into the discovery process about all sorts of things. Among those discussion points are each of the items mentioned in my answer to the first question. Developing the total annual processing load and determining the operating hours per week and hourly production requirements must be done before attempting to determine space requirements. The driver to/of the entire process is development of the hourly production requirement. Once that number has been determined, everything beyond that point becomes self-evident.

BERNSTEIN

Unless a client already has an existing building in mind for their new facility, we believe that the right way to design a new laundry is from the inside out. In other words, understand and formulate the processes that will be involved in the operation of the new facility; understand the current and future equipment, staffing and infrastructure needs; and then design the building around these elements. In this way, we are able to minimize the amount of wasted space, while ensuring that we’ve designed a safe, productive, efficient and sustainable operation.

ALN: If an institution or business designing a laundry is eager to take advantage of the latest laborsaving and resource-conserving technologies, what might some of them be?

O’NEILL

Tunnel washer technology; high-speed thermal ironer systems with high-production feeders, folders and stackers; soil and clean monorail system (automated or hybrid systems); and smart conveyors will be some of them. The “steamless” concept is also one that should be closely looked at. Having been a big proponent for many years and having now built four steamless or “less-steam” plants, we feel that is a huge resource/energy conservation idea. The advent of wide presses has also had a large impact on the energy conservation ideas in our industry.

KWASNICK

Here’s a list of old tried-and-true technologies that continue to prove their worth: heat reclaimer, stack economizer, water reuse system, and water recycle system.

And here some of the newer technologies to consider: high-efficiency modular boilers, self-contained thermal ironers, wide ironers, new tunnel washer technology that uses less water (aka Milnor’s PulseFlow), RFID technology, production tracking systems, press-to-dryer rail system (provides additional buffer storage between the tunnel press and dryers, and allows you to use fewer dryers), automated bagging machines, and automated wrapping machines.

PHILLIPS

Without going into a lengthy, drawn-out discussion, some of the thoughts our firm delve into are:

1. What type of productivity does the owner want to achieve?

2. What is the owner’s desire in designing a new plant? Stated another way, what is the “hot button” desired by the owner?

3. If it is a reduction in linen losses, then discuss RFID. If it is a reduction in utilities, then discuss 80% water reduction. If it is to reduce the number of accidents, then discuss material-handling systems. Just about every conceivable idea becomes a discussion point and something to serve as a goal.

4. In this time of LEED, then discuss with the owners the power of conserving energy via the building envelope.

BERNSTEIN

Some of the most significant innovations in equipment over the past decade or so have come from Europe, where the cost of labor continues to skyrocket. Examples of laborsaving technologies include highly automated wash rooms, garment auto-sortation systems, load-on-rail soil sortation, RFID technology, and remote ironer feeding/queuing. As might be expected, an added benefit of using these technologies is an increase in employee health and safety, as well as increases in quality, accuracy and productivity.

Among gas-saving technologies are high-efficiency boilers, modular boiler systems, direct-fired hot water heaters, better extraction technologies to reduce the number of dryers and dry times, and the wide variety of heat reclamation technologies, including those that reuse heat from wastewater.

Another such technology, so-called “steamless” plants, is one that has gained a lot of attention over the past couple of years. The idea is to eliminate the need for steam, and therefore boilers, to heat water, ironers and other finishing equipment. When properly applied under the right circumstances, the energy savings can be striking.

Every wash room should be planned with an eye toward water reuse; this goes for conventional and tunnel washers. And don’t forget the fleet. There are a wide variety of energy-efficient vehicle technologies that should be considered, including EV, hybrid-electric, hydraulic-hybrid, diesel hybrid, and natural gas power plants, and composite or plastic bodied vehicles.

We should note one important caveat. Every situation is unique, and before a technology is applied or specified, we strongly recommend the performance of a cost-benefit analysis to ensure that there is a return for every investment. There is a wide range of technologies available, each with its own “gee whiz” and “coolness” factors, but what works in one operation may not necessarily meet the needs, requirements or vision of another.

CORFIELD

This would include any machine or system that reduces the number of “touches” required in packaging, finishing or transporting product. So, conveyors (belt or rail), pickers, auto strapping/wrapping, auto sorting, and stack transport systems are all high-value considerations.

Resource conservation should be a goal, but should not compromise production or quality. Wastewater heat recovery is essential, new high-efficiency dryers can use half the energy of old dryers, and if you have a tunnel, then upgrading your press is a great decision.

ALN: What effect does the type of goods that a laundry processes, or is going to process, have on the plant’s design?

KWASNICK

It has a tremendous effect on laundry design because it affects the type, size and location of equipment. Traditional linen products (e.g. tablecloths, napkins, sheets, pillowcases, etc.) are handled differently than industrial goods (e.g. uniforms, mats, shop towels, etc.). Soil processing for linen requires dedicated soil-count and soil-sort systems that are highly efficient at separating and counting linen pieces. This is typically not the case for industrial goods.

Linen plants can use tunnel washer technology with an extraction press, where industrial or mixed facilities with tunnel washers will typically use centrifugal extractors. Garments require steam tunnels and presses for finishing. However, linen is finished on an ironer or folded after drying. Flat goods are folded and placed in carts for storage and delivery. Garments are placed on hangers and placed on rails or trolleys for storage and delivery.

Large linen plants with tunnel washers and steam ironers require large boilers and mechanical rooms for those boiler systems. Plants that process only mats require hot water for washing, but no steam. Therefore, they don’t need boilers or traditional boiler rooms.

Healthcare plants also need to comply with new guidelines for soil/clean separation, airflow requirements, PPE requirements and other issues that non-healthcare plants do not need to address in their plant design.

Rental plants can process large batch sizes due to consolidation of like goods, while COG plants must process in smaller batches as they strive to keep customer products separated. Large vs. smaller batch sizes will determine the type and size of washroom equipment as well as flow through the finishing department.

As you can see, all of these issues have an impact on space, production flow, and plant design. And these examples barely scratch the surface.

BERNSTEIN

The type of goods being processed is an extremely important factor in determining the design and requirements of every new plant. Prior to putting pen to paper (or mouse to AutoCAD, as it were), there needs to be a detailed analysis of the products and associated volumes to be processed at start-up and at a future point in time. Every single classification, no matter how small the volume, needs to be included in this data-collection phase so that a laundry capacity analysis can be created and used to determine the new facility’s requirements for equipment, space, staffing and infrastructure.

CORFIELD

Healthcare plant vs. hotel plant design can be somewhat similar, with healthcare having 5-15 times more classifications to process. But healthcare is considerably more complex.

General linen (F&B, kitchen), industrial uniform, medical retail, and dust control all have elements that make their designs unique. All have a scale of volume for certain classes of linen or uniforms that makes sense for certain types of automation, washing or waste treatment. Each will also have specific compliance and regulatory issues that can impact design as well.

O’NEILL

Type of goods that a laundry process has everything to do with plant design. It dictates what kind of equipment is required, type of work flow, overall building height, amount of space required at the soil and clean sides, physical separation requirements, etc. For example, an F&B/mixed plant will need a lot more soil-sort classification compared to a hospitality/linen plant. A healthcare plant will need soil/clean separation while a linen or F&B plant will not.

PHILLIPS

Essentially that is one of the very first questions that must be discussed and resolved. If an end point cannot be reconciled on that point, then all other discussion points comes to a halt.

Tomorrow in Part 2: Renovation vs. building new; the biggest challenges; latest trends; and some final nuggets of wisdom

July 10, 2012

CHICAGO — EXCHANGE theme sums up what annual event is all about

CHICAGO — The Association for the Healthcare Environment (AHE) has announced its lineup of keynote speakers and general sessions for its Annual Conference, titled EXCHANGE, slated for Sept. 16-19 in Phoenix.

Member responses to extensive research conducted in 2010 inspired the theme. “This one word expresses and captures all of what occurs at the AHE Annual Conference & Healthcare Marketplace each year,” says Kent Miller, AHE president. “Participants exchange information, education, ideas, expertise and innovative ways to improve the care of the healthcare environment. EXCHANGE expresses the power that this event has to influence positive outcomes.”

The lineup of speakers for this year’s conference includes:

• Michael Rogers is a technology pioneer, novelist and journalist whose consulting business, Practical Futurist, helps businesses and organizations worldwide think about the future. He will deliver the keynote address, Management Meets the Future of Technology.

• Nina Antoniotti, R.N., MBA, Ph.D., will present The Future is Now. She is director of emergency services, outpatient director, and director of nursing at Marshfield Clinic TeleHealth Network, and an expert in strategic planning, facilities development, operational planning and community development, focusing on healthcare trends and needs, AHE says.

• William Rutala, Ph.D., MPH, CIC, is a professor in infectious diseases for the University of North Carolina School of Medicine in Chapel Hill, and he serves as director for the North Carolina program for infection control and epidemiology and as director of hospital epidemiology, occupational health and safety program at UNC Health Care System. Rutala’s session is titled Environmental Surface Disinfection: Pushing the Envelope.

• Brian Lee, CSP, founder and CEO of Custom Learning Systems Group, will describe The HCAHPS Hospital of Choice. Lee is one of North America’s leading experts in the field of patient satisfaction and change leadership, AHE says. He is the author of Satisfaction Guaranteed™ — How to Satisfy Every Customer Every Time.

• An author, consultant and speaker, Alan Whitson, RPA, is one of the nation’s most knowledgeable speakers on how to build the business case for high-performance buildings, according to AHE. He chairs the national task force that wrote the Model Green Lease, now the de facto standard for green leasing. Whitson’s general session is titled The New Economics of Health Care: Impact on Day-to-Day Operations.

• President and founder of Alive at Work and author of Light ’Em Up, Joe Contrera pushes leaders to find their “aliveness factor” in the workplace, and motivates and encourages audiences to discover the power of one. His closing session is titled Persistence: Don’t You Ever Give Up.

For more information about AHE, or to register for the conference, visit ahe.org/conference.

June 25, 2012

BLOOMINGTON, Minn. — Textile services industry must measure itself against safest companies

BLOOMINGTON, Minn. — Safety and textile services industry leaders addressed representatives from many of the nation’s commercial textile services facilities regarding the importance of continuous safety improvement “in our plants and on our roads” during TRSA’s recent Safety Summit.

“The objectives of this first TRSA Safety Summit were to increase safety awareness and generate initiatives for continuous safety improvements,” says TRSA President/CEO Joseph Ricci. “We must continue to move the industry from compliance and benchmarking against ourselves to a culture of safety measured against the best companies.”

More than 30 textile services companies—national and regional chains as well as independent local operators—participated in the “Safer Together” Summit, with more than half of participating companies sending multiple representatives.

“I’m inspired to be here; I’m inspired to talk to people. Hopefully, when we leave here, we reach out to each other,” says Michael Anderson, assistant general manager, Paris Healthcare Linen Services, DuBois, Pa. “Whether we’re in similar markets or not, when it comes to safety, we all should be involved in making it better for our plants.”

Rick Pollock, the incoming President of the American Society for Safety Engineers (ASSE), kicked off the event by providing a framework for establishing a safety culture. He was followed by facilitated breakout sessions of 12-15 participants focused on sharing best management practices and developing “next steps” for TRSA’s pursuit of continuous safety improvement, including sessions on ergonomics, injury prevention, fleet safety and management support.

The highlight of the Summit was a panel of the industry’s highest-ranking executives discussing their companies’ safety challenges and their integration of safety into daily operations.

The group included Bill Evans, AmeriPride Services, Minnetonka, Minn.; Scott Farmer, Cintas Corp., Cincinnati; Karl Filip, Alliance Laundry & Textile Services, Atlanta; and Jeff Wright, G&K Services, Minneapolis, Minn.

The panel called for shifting industry-wide improvement efforts from an OSHA-compliance-focused agenda to a risk-based, zero-tolerance approach.

“When measuring against ourselves, the textile services industry has made impressive gains in the reduction of illness and injury,” says Farmer, CEO of Cintas. “For continuous improvement, we must begin measuring ourselves against the safest companies regardless of their industry.”

As a result of the Safety Summit breakouts, TRSA will increase its commitment to developing and disseminating safety training and awareness resources, as well as establishing a safety advocate for the industry.

June 20, 2012

CHICAGO — Good program focuses on safety, improving efficiency, other goals

CHICAGO — Preventive maintenance is a major component in a safe and productive laundry facility, says Bob Corfield, president of Laundry Design Group, a consulting firm. Speaking recently with a number of laundry professionals during a webinar sponsored by the Association for Linen Management, Corfield urged his listeners to design and implement a plant-wide preventive maintenance program.

Diligence is the key, he says, including tests, calibrations, adjustments and partial replacements to help identify and prevent faults from occurring and from becoming total equipment failures.

A good program will focus on safety, improving efficiency, optimizing utilities, reducing downtime, improving production quality, and reducing replacement costs, as well as preserving and maintaining relationships between management and employees.

“Every good program should have these as the bedrock or core values of your program design,” Corfield says.

REACTIVE MAINTENANCE

Preventive maintenance can also be called reactive maintenance. This can be considered as pre-planning for events, particularly in a seven-day operation with two or three shifts. Using a software program, engineers can plan for breakdowns, have all the parts and tools on hand and organized by event, and Corfield says, with enough history, an engineer might be able to catch a fault before it becomes a catastrophic failure.

He suggests a program designed not by day or month, but by hours of operation. “A system set-up where you’re actually looking at hours of operation per piece of equipment is more effective to get proactive in your maintenance design program,” he says.

Any system or component has the potential to directly impact the entire plant.

Once a preventive maintenance program is in place, there will be continuous evaluations of equipment and personnel that are critical to a successful program. It’s an ongoing and ever-improving process, Corfield says.

PREDICTIVE MAINTENANCE

The eventual goal, Corfield says, is to get to a predictive maintenance level, and while it is initially expensive, it will pay off significantly in asset life and uptime productivity.

In some cases, vendors may share the cost of such systems. For example, an automated monorail system can be monitored both locally by plant staff and remotely by the manufacturer.

“With a good preventive maintenance program installed, and with some history behind you, you’re going to be in a position where can start predicting potential problems,” Corfield says.

Getting ahead of problems, scheduling downtime, and having in place a good program are the goals to allow a facility to stay up and running.

June 19, 2012

CHICAGO — Good program focuses on safety, improving efficiency, other goals

CHICAGO — Preventive maintenance is a major component in a safe and productive laundry facility, says Bob Corfield, president of Laundry Design Group, a consulting firm. Speaking recently with a number of laundry professionals during a webinar sponsored by the Association for Linen Management, Corfield urged his listeners to design and implement a plant-wide preventive maintenance program.

Diligence is the key, he says, including tests, calibrations, adjustments and partial replacements to help identify and prevent faults from occurring and from becoming total equipment failures.

A good program will focus on safety, improving efficiency, optimizing utilities, reducing downtime, improving production quality, and reducing replacement costs, as well as preserving and maintaining relationships between management and employees.

“Every good program should have these as the bedrock or core values of your program design,” Corfield says.

OUTCOMES

Any outcomes of a preventive maintenance program, he says, are wrapped around time.

Every laundry facility needs to plan downtime, as that is less expensive than machine failures and unscheduled downtime. The availability of machinery means it is up and running and doing its job at an optimum rate, and routine maintenance helps extend the life of each machine, a common sight in well-maintained facilities. A facility also is looking to maintain its operating hours, Corfield says.

He suggests that any preventive maintenance program needs to be synonymous with a good safety program for laundry facilities. Good maintenance, like good housekeeping, protects the safety of the working environment, thus lessening the likelihood of injuries or fatalities.

While maintenance engineers are key to a good program, other members of a plant’s staff can be just as important for a successful maintenance program.

“We all walk through the plants, we all see things, so if we are on a comprehensive safety program, then we really have to start with the at-risk behaviors,” he says. “These are proven paradigms for managing and developing safety programs in commercial environments.”

He suggests a good program must eliminate possible problems by engineering systems that prevent personnel from engaging machinery in an unsafe manner such as two-hand controls or a trap key system. Also important are administrative procedures, including lock-out/tag-out systems, housekeeping and janitorial management of issues, warning signs, and training.

“I cannot say enough about your training environment and that training is not a one-time thing. It’s a lifetime thing,” Corfield says.

Another component of a good program is personal protective equipment that is in place and available to employees who have been trained to use it effectively.

PROGRAM DESIGN

Corfield says the best design is a program that actually is used by plant personnel. Housekeeping and record keeping are part of such a design.

“In an operation that runs two or three shifts seven days a week,” he says, “it becomes essential that people who are cleaning make note of any conditions that they see that need attention.

“Housekeeping needs to be absolutely diligent on keeping machines clean and free of moisture, grease, oils, lint and other things in a laundry that we see on a regular basis.”

Visual inspections and regularity of such inspections are part of a good preventive maintenance program.

Keys to a successful program, according to Corfield, are a complete survey of the plant and equipment, identifying necessary training for personnel, standards and procedures that are clear and understood, a management team that understands the necessity of a preventive maintenance program, communication of what tasks need to be done when, and that everything is monitored with reasonable expectations and that information is communicated to the staff.

When designing a preventive maintenance program, facility personnel must collect all data on all the machines, including model, year, serial numbers and modifications. It also helps to have the manufacturer’s preventive maintenance schedule on hand, so critical areas can be identified and monitored.

The experience of a maintenance engineer and other personnel also is key, Corfield says, which can help with identifying those critical areas as well as estimating the time each task will require. Programs must also look at the number of people assigned to tasks as well as the correct tools and parts needed to complete a task.

Check back tomorrow for Part 2: Reactive and Predictive

June 18, 2012

NEWBURGH, N.Y. — Discusses how government can facilitate small-business investment

NEWBURGH, N.Y. — Congresswoman Nan Hayworth (R-NY-19) recently visited Unitex Textile Rental Services’ facility here to meet local constituents and discuss how government can facilitate small-business investment to revitalize the economy.

Hayworth, who is also a doctor, toured the 4-year-old healthcare laundry—a member of the Textile Rental Services Association (TRSA)—that employs 220 local residents and processes more than 60 million pounds of rental hospital linens annually.

She met with Unitex Textile Rental Services President Michael Potack and Vice President of Sales & Marketing David Potack, as well as TRSA President & CEO Joseph Ricci to discuss issues impacting small business and the textile services industry. Their conversation focused on the importance of bi-partisan approaches to developing tax and energy policies that reduce uncertainty, encourage investment and create economic growth.

“Individuals, and the government, must take responsibility and demand accountability to ensure our policies work to improve our economy,” says Hayworth. “We must develop tax, energy and healthcare policies that reward market-driven solutions for companies that create value and invest in their local economy.”

“We need to encourage business investment, not hinder it with regulation, such as efforts to access our nation’s natural gas reserves,” says Michael Potack. “If we switched our 125 vehicles to natural gas, we could save nearly $30,000 per vehicle over a 5-7 year period, while reducing our carbon footprint significantly and reducing our dependency on foreign sources.”

The group also discussed the potential impact on business of pending Supreme Court decision on healthcare reform. Hayworth believes that regardless of the court’s decision, the healthcare system must become more market-driven based on “quality and cost of services.” She also applauded TRSA’s efforts to quantify hygienically clean linen and sustainability as efforts to “self-regulate and demonstrate value.”

April 30, 2012

CHICAGO — Kannegiesser, Braun, others report personnel moves

KANNEGIESSER PROMOTES HART TO EXECUTIVE VICE PRESIDENT

GRAND PRAIRIE, Texas — The owner of Herbert Kannegiesser GmbH recently promoted Phil Hart to executive vice president of Kannegiesser USA.

Phil HartDuring the company’s recent Canadian sales meeting, owner Martin Kannegiesser announced that Hart’s role in the company will expand, moving him into supervisory positions with different departments, while continuing to be responsible for the company’s daily operations.

Hart joined Kannegiesser USA in 2004 as vice president of marketing, bringing with him more than 10 years of industry and product experience.

TURN-KEY INDUSTRIAL ENGINEERING HIRES BERNSTEIN AS SENIOR VP

CHARLOTTESVILLE, Va. — A veteran of the textile industry, David Bernstein recently joined Turn-Key Industrial Engineering Services as senior vice president. Bernstein’s role will be in business development, consulting, and adding new services to the firm’s lineup.

david bernsteinThe fourth generation of his family in the textile rental industry, Bernstein brings a unique perspective and a diverse work résumé to his new position. He has more than 20 years experience, including stints as president of Consolidated Laundry Machinery Co., as director of the Uniform and Textile Services Association (UTSA), and as chief operating officer of F-MATIC.

“All of us at Turn-Key are ecstatic to be welcoming David as a member of our team,” says Chip Malboeuf, Turn-Key president. “His experience, skill set, intelligence and enthusiasm for the industry will not only enhance our current offering, but will also allow us to provide our clients with additional services to increase their revenue and improve their operations.”

In addition to his professional experience, Bernstein is two-time chair of the UTSA Plant Operations Committee, an inductee into the Plant Operations Hall of Fame, an instructor and task force member for the Production Management Institute (PMI) and Maintenance Management Institute (MMI), and a former member of the board of directors of the Western Textile Services Association (WTSA). He resides in Park City, Utah.

TINGUE, BROWN & CO. PROMOTES LAVIGNA TO PURCHASING DIRECTOR

SADDLE BROOK, N.J. — Paul LaVigna has been promoted to the role of purchasing director for the TB division of laundry industry supplier Tingue, Brown & Co. He will work out of TB’s satellite office in Clifton Park, N.Y.

paul lavignaLaVigna brings extensive experience to his new role, much of it gained through his years with the U.S. Army, where he was a procurement and logistics officer. More recently, he was an operations manager for a nationwide retailer. He has been in corporate operations with TB since August 2010.

A graduate of the U.S. Military Academy at West Point, LaVigna lives in Saratoga Springs, N.Y., with his wife and two children.

“I am grateful for the opportunity this new position provides,” LaVigna says, “and I look forward to working with all of Tingue, Brown’s partners in the laundry industry.”

VENUS GROUP HIRES INDUSTRY VET MCBRIDE AS SALES MANAGER

FOOTHILL RANCH, Calif. — Venus Group has a new Midwest regional sales manager. With more than 30 years of industry experience, Mike McBride is now responsible for the textile company’s sales and growth efforts in the Midwest.

mike mcbrideHis diverse résumé has allowed him to meet many Midwest dry cleaners and laundry owners as well as people with national textile chains. He started with Procter & Gamble as a field representative and trainer, then moved to Cleaners Hangers Co. as a sales representative. His most recent post with Cleaners Hangers was as vice president of sales and marketing.

McBride earned a degree from the University of Notre Dame, where he was also a member of the 1973 NCAA national champion football team.

G.A. BRAUN ADDS SLETTE TO FINISHING EQUIPMENT TEAM

matt sletteSYRACUSE, N.Y. —The G.A. Braun Finishing Equipment Engineering Team has a new member. Matt Slette brings to the product development team a diverse experience in modeling components in 3D and developing 2D working drawings, bill of materials, and assemblies for production, Braun says.

Slette graduated with a degree in mechanical engineering technology from California Polytechnic State University. He is based at Braun’s corporate headquarters in Syracuse.

April 4, 2012

ATLANTA — Show committee picks Las Vegas-based company from

ATLANTA — The Clean Executive Committee has selected Global Experience Specialists (GES) to serve as the official services contractor for the 2013 Clean Show in New Orleans.

Three companies submitted proposals for the June 2013 show. “GES did our show in New Orleans in 2009 and did a great job,” says John Riddle, president of Riddle & Associates, the Clean Show’s management company. “We look forward to working with them again in 2013.”

Chicago hosted the first Clean Show in 1977. United Exposition Service Co. was the official services contractor for that event and subsequent shows. GES purchased United in 1993, and the Las Vegas-based company has continued its partnership with the Clean Show for many shows since.

GES produces 3,000 exhibitions and events annually.

The Clean Show—officially titled the World Educational Congress for Laundering and Drycleaning—attracts people across all segments of the textile care industry, from single-owner, coin-operated laundry and drycleaning establishments to giant industrial and institutional laundries and textile rental companies.

 

March 28, 2012

NATIONAL HARBOR, Md. — Agency team is evaluating the effectiveness of programs such as the Voluntary Protection Program

NATIONAL HARBOR, Md. — The Occupational Safety and Health Administration (OSHA) is “struggling” with incentive programs that recognize employers for exemplary efforts in preventing workplace injuries and illnesses, Richard E. Fairfax, deputy assistant U.S. labor secretary, told an audience of Textile Rental Services Association (TRSA) members on Tuesday.

Fairfax, speaking to TRSA’s Leadership & Legislative Conference, said limited resources have prevented OSHA from expanding these efforts after they grew significantly in recent years, particularly during President George W. Bush’s administration.

In more recent years, OSHA has concentrated on evaluating their effectiveness. “I think the world of the program,” Fairfax says of the Voluntary Protection Program (VPP), but he indicated that such endeavors might need better quality control.

The VPP, Safety & Health Achievement and Recognition Program (SHARP) and other honors awarded to employers, including many in the textile service industry, are under evaluation by an OSHA team Fairfax appointed last summer. “I told them to take as long as they want, to do a top-to-bottom review,” he says.

In the meantime, he urged employers to take advantage of other compliance assistance programs, such as the free OSHA consultation service for companies with 250 workers or less. Agency personnel who visit a business and find violations don’t notify the federal office of these unless the location’s management refuses to fix them. This program saw a budget increase in 2011, Fairfax notes. Each OSHA area office employs a compliance assistance specialist who performs these inspections.

“Our senior and best compliance officers have moved into those positions,” he explains. “They’re not allowed to do anything in enforcement.” They exist for training and outreach and usually “all it takes is a phone call to the office” to involve them in a voluntary compliance effort.

Fairfax also pointed out that the agency hopes to increase its use of private-sector safety pros to help with other employers’ preventive efforts. In this special government employee (SGE) program, such an individual receives three days of free OSHA training, and then participates annually as a member of an OSHA team evaluating other companies’ safety procedures. The agency wants to increase the number of SGEs who can help permanent OSHA staff work with employers in preventive efforts.

Fairfax’s presentation included numerous statistics on the agency’s enforcement activities in 2011, such as a leveling of inspection totals from the prior year (down about 300 to 40,600) and a 6,000 decline in violations to 91,000. The textile services business had no willful or repeat violations, a rarity among industries, Fairfax says.

Those findings are consistent with TRSA’s SafeTRSA education and benchmarking program, which has logged results of improved safety practices among member companies during the past five years:

  • 42% reduction in total recordable injuries and illnesses rate (TRIR)
  • One-third reduction in DART Rate (days away from work, restrictions or transfers)
  • Most recent annual improvement of 5% in TRIR and 2.5% in DART rate
March 22, 2012

LAKE BUENA VISTA, Fla. — TRSA and Walt Disney World host roundtable discussions involving

LAKE BUENA VISTA, Fla. — The Textile Rental Services Association (TRSA) last month hosted the first of six Executive Roundtables planned for 2012, providing members with benchmarking information designed to improve operations, performance, productivity and safety.

TRSA President Joseph Ricci says his association’s members are always looking for opportunities for innovation. “Differentiation with unique goods and services provide a niche for new market entry and the financial premiums associated with those opportunities,” he explains.

This gathering covered issues impacting the restaurant/food-and-beverage and hotel/lodging markets. A representative of Darden Restaurants—the world’s largest full-service restaurant company, including the Red Lobster, Olive Garden and Longhorn Steakhouse brands—took part in the roundtable discussion, promoting the exchange of information from customer to service provider.

Industry consultants from Pertl & Alexander led discussions on linen loss and replacement for hospitality and food-and-beverage (F&B) applications. Attendees were invited to tour three Walt Disney World laundries, each with a special application and purpose.

The Housekeeping Plant processes rooms linen and pool towels for the nearly 30,000 Disney World hotel guestrooms. It produces more clean linen than any other single laundry location in the world—nearly 120 million pounds annually. The 16-year-old facility operates seven tunnel washers (that are targeted for replacement) and an automated open-pocket cell. 

The emphasis on throughput production is clear, but not at the risk of sacrificing quality. Quality control is ongoing, including a station that randomly evaluates linen before shipment.

Bob Corfield, president of Laundry Design Group, appreciated the production and efficiency of the housekeeping plant, but was eager to see how Disney handled its considerable costume and uniform requirements.

After a short bus ride, the group toured the Costume Facility that processes 29,000 costumes and cast member uniforms every day. 

Curt Gray, chief administrative officer for AmeriPride Services in Minnetonka, Minn., says he felt more at home in the uniform plant environment. His goal was to better understand how a world-class organization like Walt Disney World integrates its service culture into the industrial laundry environment.

After going through the plants, Gray commented that the net result of what Disney accomplishes appears to be the sum of doing a lot of little things right.

The Costume Facility tours like a morph between a large drycleaning shop and a production industrial plant (it also processes all walk-off mats used in the theme park). Equipment includes four drycleaning machines, two wetclean washers, and an assortment of washer-extractors.

Terri Amey, Disney’s costume plant manager, attributes the production and quality to the plant’s “cast.” Average term of service among full-time employees there is 19.5 years.

Pablo Lucchesi of Crown Linen, Miami, was particularly interested in touring Disney’s Food and Beverage Plant, as F&B is a growth center for his company.

Disney’s F&B facility provides table linen for the 200 park restaurant outlets servicing 32 different color options.

F&B delivery drivers arrive at work at 2 a.m. Pickups and deliveries are made in the early-morning hours using lowboy trailers. They are equipped with ramps that eliminate lift-gate requirements, reducing delivery times and improving operator safety.

The next TRSA Executive Roundtable is scheduled for May and will involve operational and market issues specific to national textile services companies.