Share |

Content about Medical equipment

February 28, 2012

FAIRWAY, Kan. — “I want clean crisp linen that I would feel comfortable wrapping around my own child.”

That’s what registered nurse Nancy Copp of the Kansas City Orthopedic Institute wants from her hospital laundry. The second request from this 30-year-veteran: “To always have the supply of linen I need.” Sounds reasonable, right?

What else do nurses have to say about hospital linen service?

  • “Stains are not acceptable; anything with stains goes back to the soil bin.”
  • “If a patient gown has broken snaps or a tear, we just throw it away.”
  • “In-service education on linens? Doesn’t happen at my hospital.”
  • “I’ve worked for 17 years as a nurse in four different hospitals. I’ve never seen reusable surgical gowns or textiles used in the OR.”
  • “We don’t take a chance on using reusable surgical gowns because we know the disposable ones are better.”
  • “Linen service is only as good as the hospital manager or nurse assigned to work with the laundry.”

In an effort to shed light on what hospitals want from their laundry providers (and, in doing so, provide intelligence to help providers meet healthcare client needs and expectations in 2012), a 360-degree review on the subject was in order.

In addition to interviews with environmental service (EVS) managers and nurses at a dozen hospitals across the country, about two dozen laundry operators were surveyed and interviewed.

While the nature of this review is anecdotal (i.e., not a scientific study), the feedback gathered resonates true.

The Situation

The healthcare sector is growing exponentially with the exploding population of retiring baby boomers and increasing longevity of seniors. According to the American Hospital Association (AHA)1, the nearly 5,795 registered hospitals in the country admit more than 37 million patients each year at a cost of $727 trillion. These numbers will only increase in the coming decades.

With healthcare linen comprising between 1% and 3% of a hospital’s budget, it’s not top of mind for most hospital executives or managers—unless there is a problem.

While every hospital needs a laundry to provide clean linens, it can be a resource that’s taken for granted.

In fact, a hospital’s attitude toward laundry might be compared to that which most of us have toward water. It’s a given that we need it, it is always there, the cost is reasonable, and we typically only complain if our cost increases or if there is a problem in receiving what we expect.

For example, one operator shared that his laundry will deliver 10,000 bath towels and get a complaint because there are five with stains.

Sonny Wyatt, EVS director for AnMed Health System in Anderson, S.C., and an inspector for the Healthcare Laundry Accreditation Council (HLAC), agrees. “Our laundry is great at on-time delivery and fill rates,” he says. “But healthcare textiles are sometimes overlooked [in the hospital environment], even though the linens we use deliver an important message to the patient upon their arrival at the hospital.”

Dedicated laundry operators work hard to deliver quality, clean linen to hospital clients on a daily basis. This includes pick up of soiled goods, which are then cleaned and delivered to hospitals. Products offered include sheets, pillowcases, blankets, towels, washcloths, patient gowns and often scrubs, as well as surgical towels, gowns, drapes and packs.

Whether an on-premise laundry, a shared-service cooperative or a third-party commercial operation, all laundries share many of the same challenges in serving hospital clients. And most operators think they understand their clients’ needs.

Tomorrow: What laundry operators think they want...

1 Fast Facts on U.S. Hospitals, derived from an American Hospital Association 2009 survey and published in the 2011 AHA Hospital Statistics Handbook. www.aha.org.

 
July 2, 2010

WILMINGTON, Mass. — When it comes to identifying hospital personnel, the medical community could take a basic apparel lesson from the classic cowboy movies in which the good guys wore white hats and the bad guys black.

In contrast, given the rainbow of colors, clothing styles, and fabric patterns many doctors and nurses wear today, patients and visitors can often have trouble telling the difference between the professional and support staffs—which could cause a delay in the delivery of necessary emergency medical attention.

February 8, 2010

SOMERSWORTH, N.H. — General Linen Service has donated much-needed patient gowns to the International Medical Equipment Collaborative (IMEC) to help support victims of last month’s catastrophic earthquake in Haiti, the company says.

October 28, 2009

I would like to introduce some thoughts on why, after full evaluation, many hospitals are finding the room to install uniform exchange lockers for scrubs. One of the first reasons to move from an open system is that the hospital can limit which staff members have access to scrubs. In an open system, staff members can help themselves. In a closed system, with lockers, only individuals authorized by the institution have the ability to access scrubs. Further, the number of cycles a staff member can use in a given week can be limited.

(Editor’s note: This is a response to Eric Frederick’s column, Scrub Rental: Look at Costs, Storage.)

I would like to introduce some thoughts on why, after full evaluation, many hospitals are finding the room to install uniform exchange lockers for scrubs.

October 16, 2009

It’s important to be aware of the various marketing techniques used in the healthcare market. One that I’ve run across recently is an improved version of a uniform rental program for scrubs.

APIC and AORN (Association of periOperative Registered Nurses) have had a low-level debate in recent years: Should hospital-supplied, professionally laundered scrubs be considered an essential part of the infection control program, or nothing more than a uniform? Some hospital systems have stopped supplying scrubs entirely, while others have refused to make changes.

September 26, 2007

Controlling the way linen is used is also essential to preventing unnecessary losses. Establishing formal policies and procedures for the proper use of linen is a common control method. The most important policies to be developed, implemented and enforced are the Rag-out or Discard Policy and the Garment or Scrub Control Policy.

September 4, 2007

Linen is a consumable medical product that has significant monetary value, yet some hospitals pay no more than cursory attention to the impact that linen processing and replacement costs have on their overall budget. A typical 300-bed acute care hospital can spend over $200,000 annually to maintain an adequate supply of linen in inventory.