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Content about J.D. Power and Associates

May 15, 2007
Many Hotels Can Find New Way to Protect Linen Investment

CINCINNATI — The drive to provide luxury beds in the hotel industry is no longer a novelty. It’s been nearly three years since J.D. Power and Associates announced in its 2004 North America Hotel Guest Satisfaction Index Study that hotels were finding great success in marketing luxury bedding.

While the industry has since moved on to monitoring the “next” trend, many guests have come to expect high-quality bedding as a routine part of their lodging experience.

November 13, 2006
Uniforms Create Positive 'Halos' for Workers

WILMINGTON, Mass. — Studies show that consumers view employees who wear uniforms as being more professional, organized and reliable than their nonuniformed counterparts — and that they regard companies with uniform programs as having workers who are properly trained to do the job right. These positive impressions mean uniforms ultimately have the ability to make a tangible impact on a company’s bottom line.