Quality and excellence. We all want them, but what you can’t measure, you can’t improve.
When I joined The Nebraska Medical Center in Omaha eight years ago, I found performance measures. As a result, I have made the aggressive pursuit of quality and safety part of the culture at Nebraska Medical Center. Operating with quality at the forefront of all of our organizational endeavors is not only the right thing to do; the external environment now demands this. As we all know, assessment of quality by both patients and payers is on the rise.
