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February 20, 2013

ST. LOUIS — Company considers challenge of taking on more business a “good problem”

ST. LOUIS — Companies face various challenges in a given year. But for Faultless Healthcare Linen, a Kansas City, Mo.-based healthcare textile laundry company, the challenge of taking on more business was considered a “good problem.”

So much so that the company’s “good problem” led to the opening of a new $12 million, 103,000-square-foot facility in St. Louis.

“We were awarded a significant amount of business from the Barnes-Jewish Christian (BJC) Healthcare System in St. Louis, and we needed to create more capacity to accommodate that business and to be able to continue to grow,” explains Faultless CEO Susan Witcher.

Located at 1615 N. 25th Street, Faultless Linen’s newest facility opened its doors last summer, and has enabled the company to process 17 million pounds of healthcare textiles annually to date, serving 470 customer accounts, the company says.

The company reached out to Gerard O’Neill of American Laundry Systems to design the plant, after having worked with O’Neill on a previous facility.

“Having worked with Gerard on our last plant in 2005, we found him to be an excellent resource,” says Witcher. “His involvement facilitates an efficient process through every phase of the project, from plant design, RFPs and vendor selection, infrastructure, installation, through start-up.”

“The two primary focal points in the design were energy efficiency and production efficiency,” she adds.

Though the new facility has boosted the company’s production capacity, the road getting there was not easily travel.

“When we got all of this new business from BJC, we actually had to take on that business before we got the new plant opened up,” Witcher says.

The company had to employ double shifts at its 45,000-square-foot facility in the Soulard area of St. Louis to accommodate the business acquired from BJC. Once Faultless opened its new facility roughly four miles to the north, it was able to shut down a separate 18,000-square-foot plant in Soulard, and split the BJC business 50-50 between the remaining Soulard plant and the new laundry.

The new plant employs the use of various industry-familiar systems, and bears the same layout of Faultless’ existing facilities, according to Witcher. “In terms of the general design of the workflow, it’s very similar to our other plants. A lot of the systems that we’ve used in our other big plants in St. Louis, we designed into this one.”

For example, the facility utilizes an E-Tech monorail system for sort soiling; Milnor PulseFlow® tunnel (eight 250-pound modules); Chicago Dryer Co. finishing system that includes ironers, feeders and folders; Softrol garment sorting system; and Kemco process water system.

Considering the new facility’s technology and capacity, it’s brought a sense of ease for the staff—there are 110 full-time employees—regarding the overall production, Witcher says.

“From a quality-of-life perspective, everybody’s in a much better place because we’re running both plants seven days a week (through) 10-hour days, so everybody’s back on a normal schedule and (has) more room to move.”

The larger facility has an annual capacity of 43 million pounds, but only 40% is currently being utilized.

To fill its unused capacity, the company’s sales force is continually scoping out prospective clients, Witcher says, and even hosted an open house in early November to ensure that the company acquires new business to be able to take full advantage of its facility.

In addition to energy and production efficiency, one other priority for the company was to ensure the new plant met standards established by the Healthcare Laundry Accreditation Council (HLAC), which examined the facility in early January.

Because Faultless Linen’s other facilities are already HLAC-certified, the company has a “very clean understanding of the processes that are required, and the documentation that’s required,” Witcher says.

Much like the Soulard plant, a wall divides the new facility in two, where one side strictly processes soiled linen, while the other handles clean linen to be shipped out. Soiled linen is sorted into slings by type and washed hygienically with the proper pH. Once properly cleaned, linen is stacked onto clean delivery carts that have been sanitized through an automatic cart washer.

Meeting standards like these, in addition to training employees on proper procedures, are just some of the ways the company is ensuring it meets HLAC’s criteria, according to Witcher.

Achieving the HLAC accreditation is “entirely voluntary,” she notes, but represents an important “stamp of approval.”

“I think it speaks to our customers, and our potential customers, that we are committed to doing things the right way. … From an infection control standpoint, it is becoming increasingly important,” says Witcher, adding that the Association for periOperative Registered Nurses (AORN) recommends the practice of laundering surgical attire in an accredited facility.

With the new facility up and running, the company still has many goals in mind, according to Witcher. In addition to awaiting HLAC certification, the company is also pursuing the Hygienically Clean certification from the Textile Rental Services Association (TRSA).

With room for the business to grow, Witcher says she feels “excellent” about the facility going into the new year.

“While we’re not at peak productivity and energy efficiency at this point, over the next several months we would expect nothing but continued improvement in the performance of the operation,” she says.

January 22, 2013

CHICAGO — Meet its representatives from the chemicals supply, equipment manufacturing, and uniform/workwear manufacturing sectors

Chemicals Supply: Philip L. Bodner, Metro-Chem, Kearny, N.J.

Philip BodnerHello, my name is Phil Bodner, and I am a “soap-man.” I get to wear many hats and mean many things to the customers I serve. I’m pleased to be a part of American Laundry News’ continuing effort to bring new ideas and beneficial information to our industry. I hope to contribute to the conversation and provide whatever insights that my experience will allow.

I live in South Jersey with my wife, Penny. My likes include family, golf, history, politics, current events and dining out with our friends. For the past 28 years, I have worked as a sales representative and sales manager for Metro-Chem Inc., and my expertise in laundry technology extends from shirt laundering, hospitality and institutional, to linen supply and industrial uniform plants.

My responsibilities have included new product ideas and testing, hiring and training field technicians, procurement and engineering of automated injection systems, marketing and sales meetings, as well as maintaining many long-term customers in my own Philadelphia area territory.

At Metro-Chem, we manufacture more than 100 laundry-specific products for all laundry needs. We provide innovative, top-quality chemistry to all segments of the industry, but we believe that you can only be as good as your ongoing commitment to service in the field. It is this combination of effective products and a true consultative approach to technical service that I believe helps fuel our sales growth and delivers the greatest good to our individual customers’ businesses.

As a company, we stay abreast of everything from local water conditions and water restrictions, to wastewater regulations and new types of textiles and garments. As such, we’ve been busy in 2012 developing a new activated chemistry to help perform well in lower temperatures, lower pH and with fewer oxidizers required. This concept is moving us toward shorter wash formulas with importance placed on less water consumed per load.

We have also done our due diligence and created several new non-NPE surfactant-based detergents with exciting results. These formulations are more readily biodegradable for those that desire, or are required to take, a greener path toward laundry production.

I would like to wish everyone a Happy New Year, and I hope that 2013 will provide opportunity, renewed prosperity and happiness to all in our industry and our country.

Equipment Manufacturing: Steve Hietpas, Maytag Commercial Laundry, St. Joseph, Mich.

Steve HietpasSince graduating from the University of Wisconsin with a bachelor’s degree in business administration and marketing, I’ve spent the majority of my career—more than 15 years—in the commercial laundry industry, with a focus on the OPL segment.

Currently a senior sales manager, I joined the Maytag® Commercial Laundry team in October 2007. To date, I have managed OPL sales throughout the Midwest, Mid-Atlantic and Canadian markets, and I work directly with distributors to ensure our products meet the needs of their customers. Previously, I was a regional sales manager for another commercial laundry equipment manufacturer covering a similar territory. My background also includes working with national accounts that purchase equipment directly for their own use, as well as selling to franchisees.

Maytag® Commercial Laundry offers a full range of commercial washers and dryers to the OPL market through an international network of distributors. Our company is dedicated to developing energy-efficient solutions and dependable products for the commercial laundry market. And in 2008, Maytag® Commercial Laundry celebrated the 50-year anniversary of its entry into the commercial laundry business.

As the industry continues to evolve, so does commercial laundry equipment. From a manufacturer’s perspective, this can create challenges. An excellent example of this is the ongoing objectives to increase the energy and/or water efficiency of equipment, while decreasing the amount of time it takes to do laundry—therefore decreasing labor costs—and providing exceptional cleanability.

2012 was a busy and successful one for Maytag® Commercial Laundry. We introduced an industrial line of soft-mount washer-extractors available in 180-, 230- and 275-pound models. We also enjoyed continued growth within the OPL market segment and are continuing to work on new product introductions for 2013 and beyond.

Uniforms/Workwear Manufacturing: Scott Delin, Superior Uniform Group, Seminole, Fla.

Scott DelinI have expertise in image apparel and uniform program management, specializing in healthcare laundries. With more than a decade of supplier sales experience, and another 15 years in a mixed-plant linen supply company, I believe my hands-on knowledge base is unparalleled.

I, alongside my father, grew up operating a women’s apparel cut-and-sew operation. I am passionate about sharing my knowledge with others and helping them build successful partnerships.

The company I work for, Superior Uniform Group, was founded in 1920 as Superior Surgical Manufacturing. By 1926, its Fashion Seal Uniforms brand was created. After acquiring several other manufacturers over the years, Superior Surgical officially changed its name to Superior Uniform Group in 1998 to better reflect its greatly expanded clientele base.

Superior Uniform produces more than a dozen catalogs, outfitting employees from various industries that include healthcare, restaurant/food service and governmental/public safety. The company has also created a call center division called The Office Gurus, and a digital apparel division called everyBody Media, which were both launched in 2008 and 2011, respectively.

I am a board member for the Textile Rental Services Association (TRSA), where I develop and present in-house training programs that can be used in laundries as they seek new, innovative approaches to selling uniforms to the healthcare industry. I am also active in the American Reusable Textile Association (ARTA), where I serve on its board of directors, and am a member of the Healthcare Laundry Accreditation Council (HLAC) advisory board. I hold a bachelor of science degree in textile and apparel management from Philadelphia University.

A couple issues that will present challenges in the new year include market changes and how our healthcare customer base is looking for a new type of uniform look, with new kinds of user-friendly fabrics. I’ll also be thinking about more employee purchase programs as hospital and healthcare budgets continue to be cut.

January 15, 2013

CHICAGO — Meet its representatives from equipment/supply distribution, textile/uniform rental, and healthcare laundry sectors

Equipment/Supply Distribution: Bill Bell, Steiner-Atlantic Corp., Miami, Fla.

bill bellI grew up in Charlotte, N.C., with two loving parents. I have an older sister and a twin brother, and our parents instilled in us the value of hard work, education and moral character, which shaped the adults we are today.

I get my competitive spirit from playing sports throughout my early years. I graduated from Mars Hill (N.C.) College in 1993 with a bachelor’s degree in business. I reside in Orlando, Fla., with my wife, Lisa, and our daughters Taylor and Jordan.

As regional vice president for Steiner-Atlantic Corp., I am responsible for sales and service in the central Florida market. Steiner-Atlantic, founded in 1959 by William Steiner, is a large laundry, boiler and dry cleaning equipment, parts and service distributor, with its core business in Florida and the Caribbean.

Upon graduating from college, I set out on my path to a successful sales career by working for Controlled Motion, a small company selling power transmission to equipment OEMs and end-users. My mentor, Tony Harris, taught me the importance of listening and recognizing what my customers needed. I owe much of my success to him.

After working for him for five years, my journey shifted to selling textile sock dyeing and packaging equipment. This move led to my start in the laundry business, when David Carter hired me to cover the central Florida territory for Wink Davis Equipment Co. in 2001. Upon completing my training, I relocated from Charlotte to Orlando. In 2004, when Wink Davis closed its doors, another door opened for me with Steiner-Atlantic.

Mike Steiner, our president and CEO, brought me on board to continue servicing our central Florida market. At Steiner-Atlantic, we provide customers with turn-key solutions from design-build to equipment sales, installation, start-up and training, with continued parts and service.

I am honored to have received many sales accolades, including Chicago Dryer’s “Rising Star” and “Heavy Hitter” awards, and multiple Pellerin Milnor “Key Man” awards. This past year, I also received our local Association for Linen Management chapter’s Allied Tradesman of the Year award.

I look forward to the challenges of 2013, and hope that you will find some of the articles that I participate in to be informative and helpful.

Textile/Uniform Rental: Tom Peplinski, Golden West, Oakland, Calif.

tom peplinskiI am the operations manager for an independent industrial laundry located in the San Francisco Bay area. Starting in 1980, delivering linens and mats to the mining industry of northern Minnesota, I have held management positions in sales, service, production and administration. The position of operations manager suits me well, as it affords me an opportunity to interact and direct all departments while drawing on a vast wealth of experience.

Golden West is a family-owned, independent laundry with six routes serving the San Francisco Bay area. Like most laundry companies, there is a real challenge in finding and establishing long-term employees. However, by creating procedures designed to empower employees, Golden West has created a strong retention program.

The last few years of economic belt-tightening has had a profound effect on our industry. Adapting to an ever-changing economy requires reviewing and modifying policies, procedures and practices.

While identifying key areas for profit and setting practical cost-cutting measures in 2012, Golden West experienced one of its most successful years for growth and profit. I am excited about the opportunities in 2013, and enter into the new year with the understanding that change is more than a mindset.

Healthcare Laundry: Judy Murphy, RN, BSN, CLLM, RLLD, North Mississippi Medical Center, Tupelo, Miss.

judy murphyMy background is in education, nursing and quality. I started working for North Mississippi Medical Center (NMMC) in the Education department in February 1988. Via scholarship, I received my associate degree in nursing from Itawamba Community College in June 1991, and my bachelor of science degree in nursing from the Mississippi University for Women in May 1996. During this time, I worked full-time as a staff nurse, charge nurse and in administration. NMMC has been instrumental in helping me achieve my educational goals and to grow within the organization.

In 1997, I became a clinical liaison for Materiel Management and served as a clinical resource for purchasing, sterile processing, laundry, nursing, surgery, etc. I worked with nursing to develop linen specifications, determine best practice, develop utilization programs, develop linen awareness/use and misuse recommendations, and implement staff development programs. In 2012, we implemented a successful linen-reject program that utilizes the end-user to help improve quality by removing unacceptable linen items at the point of use.

I’ve researched staining concerns, as well as ozone applications in laundry (NMMC was one of the first U.S. facilities to place an ozone system on a CBW®); provided education on topics that include bed bugs, safety, infection control, etc., at a local and national level; and have written articles for NMMC’s bimonthly Check-up magazine.

I was asked to take on the role of laundry director in February 2008. To become better informed, I turned to the American Laundry and Linen College (ALLC) in Richmond, Ky. I received my CLLM certification from the Association for Linen Management (ALM) in July 2008 and my RLLD certification in March 2012. I serve as president of the association’s Tri-State Chapter, administrative secretary on its national Board of Directors, member of its Scholarship and Membership committees, ALLC facilitator for fall 2012, and as a member of a variety of focus groups on a wide range of projects.

Challenges abound in the linen industry. Though it’s truly a manufacturing process, this industry has its own niche.

One universal challenge has been the implementation of the latest Association of Perioperative Registered Nurses (AORN) recommendations regarding reprocessing scrub apparel. NMMC had been successfully home laundering for years. Processing the scrubs added more than 17 hours of labor to our work day but we received no additional FTEs. Implementing lean processing concepts, learning how other laundry plants were succeeding, and networking with many industry experts has allowed us to adjust and conquer. We’re now researching anti-wrinkling technology and automated scrub-processing equipment.

Another challenge is having to process 6-7 million pounds per year using older, poorly maintained laundry equipment in an older, poorly designed facility. Fortunately, I work for a company that focuses on quality and customer service (currently the only two-time healthcare winner of the Malcolm Baldrige National Quality Award, in 2006 and 2012) and understands the need for an educated, well-trained staff, state-of-the-art equipment and lean processing concepts.

We’ve been able to slowly replace outdated equipment, and are planning a modern, state-of-the-art, energy-efficient (possibly LEED-certified) facility with pack room and sterilization capabilities. Our goal is to efficiently process 15 to 20 million pounds of linen per year, with plans to begin operations within the next 18 to 24 months.

In an uncertain future, survival will depend upon our ability to continue to develop and implement best practices, forward “out-of-the-box” thinking, and lean concepts in an effort to become a truly lean, green washing machine.

Tomorrow: Introductions to representatives of the consulting services, hotel/motel/resort and commercial laundry sectors...

January 14, 2013

MINNEAPOLIS — North Carolina production facility, two service centers become newest AmeriPride branch

MINNEAPOLIS — AmeriPride Services, which supplies linen and uniform rental services in North America, recently acquired PLUS Linen and Uniform Services, headquartered in Canton, N.C. The Canton production facility and its service centers in Charlotte and Greenville will now operate as a wholly owned and fully functional AmeriPride branch.

“PLUS is a great fit for our company,” says AmeriPride President/CEO Bill Evans. “This acquisition expands our geographic territory in the area and supports our efforts to grow profitably. Our work over the past few years has established a solid foundation for growth, and that includes strategic acquisitions in our key markets.”

AmeriPride does not plan to make any major changes to PLUS in the foreseeable future and is keeping the branch open at full capacity under the “PLUS” name. Most employees and management have agreed to stay on board, including Kevin Lowery, who becomes the branch’s general manager.

“We will continue to operate the branch ‘business as usual’ aside from a few necessary systems changes,” explains John Sutherland, senior vice president of U.S. Operations at AmeriPride. “Overall, we feel this business combination is a big win for our two companies, employees and customers.”

PLUS is a fourth-generation family business that was founded in the 1920s by M.C. Sprinkle and owned and operated by the family for more than 90 years. The family considered several potential buyers before selecting AmeriPride.

“The similarities between our two companies and the personal connections we made with their management team sealed the deal for us,” says Lowery. “Going through the purchasing process with AmeriPride was a great experience, and I’ve gotten to know and trust the people I will be working with. I’m looking forward to taking this company to the next level under the new ownership.”

January 2, 2013

AVENTURA, Fla. — Holds several patents for environmentally safe dry cleaning equipment and processes

AVENTURA, Fla. — William Kalman “Bill” Steiner, founder of Steiner-Atlantic Corp. and Dryclean USA, died Dec. 27 after a three-year struggle with pancreatic cancer. He was 82.

The Chicago-born Steiner worked hard his entire life, beginning as a newsboy at age 9. He held part-time jobs throughout high school and worked his way through Baltimore Business College to earn his accounting degree.

While working as an accountant, a client asked Steiner to help him book rock ’n’ roll shows around Baltimore. Show business soon enthralled him, and he booked prominent 1950s stars such as Screamin’ Jay Hawkins and the Kingston Trio at concerts around the country. But he eventually tired of the constant travel and moved in 1959 to Miami, where he met his future wife, Sheila. They married in 1961.

It was in Miami that Steiner began a new career in the dry cleaning business. He founded Steiner-Atlantic Corp., a distributor of commercial laundry and dry cleaning equipment, boilers, parts and service, in 1959. Michael Steiner took over the reins of that company in 1987.

After building and selling several of his own dry cleaning plants, Bill Steiner co-founded Dryclean USA, a dry cleaning business franchisor, in 1977. That business also continues through this day under Michael’s leadership.

Bill Steiner constantly sought to improve dry cleaning machinery in order to make the industry more environmentally friendly, and he is the holder of several patents for environmentally safe dry cleaning equipment and processes.

Bill and Sheila Steiner have been members of Beth Torah Congregation in Aventura for many years. They provided the educational center there in memory of son Jim, who died in a 1989 auto accident at age 21. But they were also generous in their community. In honor of their long-time support, the Jackson Memorial Hospital Foundation renamed a part of the hospital the Bill and Sheila Steiner Family North Lobby.

Surviving Steiner are his wife, Sheila; four sons, Robert, Richard, Michael and David; a brother, Tom; and four grandchildren.

Donations in Steiner’s memory may be made to the Beth Torah Congregation, Jackson Memorial Hospital, or the Greater Miami Jewish Federation.  

December 5, 2012

NEW YORK — Known for leading union's largest affiliate, Local 226 in Las Vegas, also called the Culinary Workers’ Union

NEW YORK — The governing body of UNITE HERE recently elected D. Taylor as president. John Wilhelm, who had served as president since 2009, retired at the Nov. 29 meeting of the union’s General Executive Board.

UNITE HERE represents workers throughout the United States and Canada who work in the hotel, gaming, food service, manufacturing, textile, distribution, laundry, and airport industries.

Taylor leads UNITE HERE’s largest affiliate, Local 226 in Las Vegas (also called the Culinary Workers’ Union). Representing 60,000 workers, Local 226 is widely recognized for leading the transformation of hospitality jobs from low-wage, insecure work to stable, middle-class occupations, UNITE HERE says.

Taylor served as Local 226’s staff director from 1990 to 2002 and secretary-treasurer since 2002, and as general vice president of UNITE HERE since 2009.

Upon his election as president, he pledged to develop leadership among young people and people of color, and to expand the success of the union in Las Vegas to hospitality workers elsewhere.

“This is a tremendous honor, and a huge challenge,” Taylor says. “Our job is to fundamentally change the fate of workers in our industries. I’m optimistic that we can do that, but it’s going to require taking some real risks.”

Wilhelm was previously president of UNITE HERE’s Hospitality Division, and before that was president of HERE, one of the two unions that formed UNITE HERE in 2004.

“I am grateful beyond measure for the privilege of serving as this union’s president,” says Wilhelm. “We are blessed with terrific leadership, and it’s time for a new generation to lead us into the future.”

October 3, 2012

NEW BRAUNFELS, Texas — Aeronautics engineer developed enclosed aluminum and fiberglass linen distribution carts

NEW BRAUNFELS, Texas — Charles R. “Chuck” Clement, founder of lint filter manufacturer Clean Cycle Systems and laundry/linen cart manufacturer Tecni-Quip, died Aug. 26 at the age of 94.

Tecni-Quip designed and manufactured the first enclosed aluminum and fiberglass linen distribution carts. In the 1980s, Clement developed the slimline dry-style lint filter and launched Clean Cycle Systems.

Clement was born Oct. 14, 1918, to Shelby and Charlene Clement. His mother died from tuberculosis when Chuck was 11.

In 1940, Clement was inducted in the U.S. Army. He served seven years as a first and second lieutenant and another 10 years as a reservist, earning the rank of captain.

During his tour in the Panama Canal Zone in 1944, Clement met Jane Reynolds, a civil service employee overseeing the canal's finances. They were married a year later.

After the war ended, they relocated to Los Angeles, where Jane worked as an executive secretary while Chuck attended college on the GI bill and earned a degree in aeronautical engineering. He worked many years in aircraft design and manufacturing as chief engineer for Hi-Shear Corp., Torrance, Calif.

The Clements founded Tecni-Quip in 1961 in Long Beach, Calif. She ran the office and he developed the cart product line. Sales were limited to local hospitals at first, but the company grew within a few years to encompass national distribution.

In 1984, after designing and manufacturing lint filters for other companies, the Clements created Clean Cycle Systems, which today offers domestic and international sales.

The couple worked as a team for more than 35 years and were involved in many industry trade associations as well as their church and local civic organizations. Jane died from cancer in 1994.

The companies relocated manufacturing and sales to the San Antonio area in 1996. Today, they are run by the Clements' daughter, Jo Beth, and son-in-law, Mike.

Clement met Edith Conner in 1998, and they were soon married. She died in 2010.

He remained involved in many activities, hobbies, and his church until the time of his death.

He was preceded in death by his first and second wives, his parents, and his sister, Louise Ray. Survivors include his daughter, Jo Beth Clement-Reilly, and son-in-law, Mike; a sister, Mary Tom Monette; and two grandchildren.

Memorial contributions may be made to the Eagle Scout 2012/2013 Troop 317 Projects benefiting the Seguin Community, c/o TQI LLC, P.O. Box 2050, Seguin, TX 78155.

May 14, 2012

MANCHESTER, N.H., and LEBANON, N.H. — New company called Kleen Envoy LLC, dba Envoy Services

MANCHESTER, N.H., and LEBANON, N.H. — Industrial laundry service firms Kleen LLC and Envoy Services LLC have merged into Kleen Envoy LLC, doing business as Envoy Services, the companies announced.

The event brings together Kleen and Envoy Services’ wholly owned subsidiary Sterling Linen Services LLC. Turning Bridge LLC, a laundry consulting and software business founded by Envoy in 2009, is also included.

The combination of Kleen, Sterling and Turning Bridge creates the largest, most comprehensive laundry service firm in New England, the group says.

Envoy Services will leverage the diverse talents and capabilities of both organizations to strengthen its value proposition to healthcare and hospitality laundry customers. More specifically, new and existing customers will, according to Envoy, experience:

  • Broader selection of services designed to reduce costs and simplify customer operations
  • Improved quality and redundancy delivered through multi-plant operations
  • Enhanced customer service delivered by a broader team with a track record of success

“We’re thrilled to be joining forces with Envoy Services,” says Greg Gosselin, Kleen president. “The merger allows us to better align resources with our respective strengths. This will absolutely be beneficial to the company and our valued customers.”

Going forward, Gosselin will continue to provide leadership by focusing on customer-facing activities. In this role, he will be instrumental in maintaining strong relationships with current clients and capitalizing on new growth opportunities.

“All of us at Envoy Services have a great deal of respect for Kleen LLC, and we are excited to bring our team’s talents to the merged organization,” says Dennis Kim, a principal in Envoy Services and president of Sterling Linen Services; he will oversee operations of the entire Envoy portfolio. “We are confident that by working together we can advance both organizations’ strategic objectives.”

Kleen will focus its efforts on the healthcare sector while Sterling will target the hospitality market. Turning Bridge will continue to target both markets and will be cross-sold into the broad customer base of Kleen and Sterling.

March 26, 2012

CHARLOTTE, N.C. — New acquisition provides linen rental and laundry services primarily to

CHARLOTTE, N.C. — Swisher Hygiene has acquired the assets and business of Savoy Linen Services, a Connecticut-based linen services company.

Started in 1924, Savoy provides linen rental and laundry services primarily to foodservice customers in the southern New England and greater metro New York City markets. Concurrent with the acquisition, Paul Vazzano, the owner of Savoy, joins Swisher Hygiene and will contribute to the continued growth of its linen services business.

“The acquisition of Savoy is a continuation of our efforts to build upon our existing presence in the linen and dust control markets and expand throughout North America,” says Steven R. Berrard, Swisher Hygiene CEO. “We will be very deliberate in making value-added acquisitions and building additional facilities in order to further expand our linen production capabilities, properly leverage our customer base and create additional cross-selling opportunities for our full-service platform.”

Total consideration paid by Swisher Hygiene included cash and a promissory note that may be converted to a maximum of 171,428 shares of Swisher Hygiene common stock.
 

February 20, 2012

ACWORTH, Ga. — 2012 marks the 25th anniversary of Softrol Systems, a multi-disciplinary design, manufacturing and software development company that provides solutions to the textile rental and manufacturing industries.

Chad and Brent Keith founded the company in 1987 and used their experience providing solutions for chemical, water and wastewater issues encountered by wet process clients to develop leading-edge process control technology. Softrol now provides total plant solutions in chemical systems, automation systems, management systems and rail systems, the company says.

Over the years, the company has grown by providing solutions that increase its customers’ bottom line, says CEO Chad Keith. Complete washroom automation and real-time production information are just two examples of technology advancements that have become mainstream throughout the industry.

“We see greater adoption rates for systems that we have been developing and deploying to advance the collection of data, the integration of it into actionable information, and now, finally, into real-time business intelligence for better plant management,” he says.

For any plant, Softrol can provide an “Automated Production Management System” that includes labor management, production reporting, equipment information and business intelligence, the company says. “It all comes down to total plant management,” says Keith. “We are one of a few companies in the industry that can manage your products and information from the soil dock to the shipping dock.”

And Softrol is primed to maintain its strong position with new technological advancements and RFID solutions, according to Keith.

“As we prepare for sustained success in the future, we will continue to serve the changing demands of our customers and will also expand our industry solutions to foreign markets,” he says. “It’s this strategic planning and futuristic attentiveness that has kept and will keep Softrol as a forerunner in the industry.”

Softrol plans to host multiple events throughout the year to celebrate its quarter-century stint. “To commemorate our 25-year anniversary, we plan to remind the industry of the full range of laundry processing solutions we have developed since 1987, and to continue to develop industry-leading solutions to take us forward for the next 25 years,” Keith says.

To learn more about Softrol and its product lines, visit www.softrol.com/ALN.

January 25, 2012

Equipment Manufacturing: Kim Shady, Laundrylux Corp.

Since graduating a long time ago from the University of Wisconsin-Stout with a bachelor’s degree in hotel and restaurant management, I have been involved in the hospitality industry in some form. I managed private country clubs for three years, owned a restaurant and banquet facility for five years, and have managed professional laundry sales organizations for the past 24 years.

Laundrylux, founded in 1955 by Bernard Milch as Wascomat of America, has been a leader in North America laundry equipment sales. In the past three years, with the introduction of the Electrolux brand in North America, the company changed its name to better match its future. Now, we offer two world-class brands—Wascomat and Electrolux—and both bring something unique and valuable to the table.

kim shadyOur core business is providing laundry solutions for lodging and long-term care facilities, but we are also strong in the fabricare and athletic industries. The challenges we face include helping our clients understand how to operate an on-premise laundry professionally and profitably.

The majority of our clients are focused on their guests or customers, and laundry operations tend to attract little focus. Lack of expertise in the laundry operation keeps them from understanding how to reduce costs and operate at their highest efficiency. There is a lack of understanding that all washers and dryers are not built the same. Selecting the proper laundry equipment can significantly reduce labor and energy costs. There can also be great savings in linen replacement with properly featured washers and dryers.

Our most impressive accomplishment for 2011 was assisting a nursing home group with 30-plus facilities in reducing its energy and labor costs. We brought an integrated system in which all pieces of laundry equipment communicate to a central computer. The nursing home group has taken control of its laundry operations through machine controls that monitor every facet of laundry costs. It outfitted most of its laundries with state-of-the-art equipment to monitor every location via the Internet. The information allows the group to compare facilities and set operational baselines. They can easily identify problems within days and define corrective actions to reduce energy or labor waste.

I look forward to sharing my industry experience and further building my knowledge from this panel.

Member at Large: Douglas Story, Swisher Hygiene

Most people call me Doug. I started as a researcher responsible for creating something new from the by-products of the papermaking industry. That research yielded various types of surfactants (detergents) and coupling agents that are now widely used in the laundry industry. That research effort, and leaving South Carolina to live with my bride in North Carolina, is the core of how I moved from research and development to the laundry industry.

douglas storyI’m a biology/chemistry graduate of Western Carolina University in Cullowhee, N.C., with an MBA from Loyola University of Chicago. For more than 30 years (25 in the laundry industry), I have worked in a career that has crossed many boundaries within today’s laundry business organizational structure.

From research chemist to global marketing and portfolio management, I have gathered a diversity of experience that has allowed me to develop a unique 4-D view of how organizations and their employees must work to accomplish the strategies and objectives of a viable laundry operation and business.

From personnel to operational needs, I have had the opportunity to work with and learn from the best our industry has to offer. I hope that I can pass along some of those “learnings” in this publication.

I am vice president of innovation for Swisher Hygiene, an international service organization that provides full-service programs for a wide range of cleaning and cleaning service operations. From the special expertise of servicing laundry needs or operation to the expertise required to handle solid-waste programs, Swisher Hygiene is a single source supplier.

My team and I are continually looking to the challenge of providing new technologies and services. We not only want to make everyone’s life easier but also aid our customers in reducing costs and enhancing the sustainable future of their operation and business.

Swisher Hygiene has been on the leading edge of driving a wide range of programs and services that will take the day-to-day burden of many operational procedures off the collective backs of management so it can focus on customer service and business growth.

Our challenges are also our accomplishments: we use innovation models to create new solutions to old and new problems for our customers. We are also looking beyond “what we’ve done for you today” to the next generation of ideas and innovative solutions.

Chemicals Supply: Marlene Williams, Anderson Chemical Co.

I am the lab/research and development manager for Anderson Chemical Co., a family-owned business in Litchfield, Minn. My background is in product development and support for laundry, kitchen and housekeeping for the institutional and industrial markets as well as sanitation technology and water management. I manage our R&D laboratory and have responsibility for quality control and our technical service network.

marlene williamsI’ve been the lab/R&D manager for 22 years and am part of a group of specialists with similar longevity who provide services for formulating and textile evaluation. We have developed laundry chemistry, most recently green products, in partnership with the EPA’s Design for the Environment Safer Product Labeling Program. We service institutional and industrial laundries through distributors across the country.

Our daily operation is variable, balanced between product development, quality, and support for chemical specialists in the marketplace. We provide machine and chemical program information, and laboratory troubleshooting support for our accounts. In addition to a well-equipped laboratory, we have established a network of industry specialists to cover the gamut of laundry challenges.

Challenges for the future include green chemistry product development for both chemistry and performance. Increased awareness and regulation requiring green formulations are with us now and will continue to expand in the coming year. Raw-material availability and cost will continue to be challenges as global markets compete for limited and specialized materials. Effective cleaning and sanitizing at lower temperatures and against a larger base of pathogens will require an expanded focus in 2012.

Our company has just celebrated its centennial. During those 100 years, we expanded our offerings from local to national/international. Our fourth-generation leaders are dedicated to moving the company forward in response to new and developing industry needs. I am excited to be a part of this year’s panel and look forward to the opportunity to learn and share with others in the industry!

Click here for Part 1.
Click here for Part 2.
Click here for Part 3.

January 18, 2012

Consulting Services: Ron Evans, RJ Evans and Associates

I am president of RJ Evans and Associates, a consulting firm for the industrial laundry industry. My firm primarily focuses on strengthening customer management programs within textile rental service departments, but has expanded into working with and strengthening full-time sales programs.

My career started more than 35 years ago with a national uniform company in its management-training program. The next 12 years were spent on the operator side of the business in sales, service and general management positions.

ron evansAn opportunity arose to join an international supplier to the global textile industry as its director of training. This enabled me to visit hundreds of industrial laundries around the world for 15 years and train personnel in product knowledge, sales skills, and service growth. I learned hundreds of techniques and practices that expanded my own knowledge and learning base.

As a result of this exposure to so many companies and their diverse methods in achieving success, I was often asked to participate in textile industry meetings, conventions and workshops as a committee member and speaker.

I became an instructor at the prestigious Executive Management Institute (EMI) for nine years, the executive director of the Independent Textile Rental Association (ITRA), and a training instructor with the Central States Network (CSC) and Universal/UniLink Purchasing Association (UPA). I can say, without doubt, that I have worked with and trained more people in our industry than any other consultant over the past 20 years.

The biggest challenge my team and I have to address is how to successfully assist clients and the textile industry to establish customer management programs that consistently maintain and grow their customer bases. Changing needs require changing customer-service programs that reignite customer satisfaction and loyalty.

2011 was a year of accomplishments. We expanded our training workshop schedule, developed a webinar program to reach a greater number of our clients’ employees, expanded our client list, and improved our database of training information. We also added several new programs to our list of training seminars.

I am looking forward to contributing to this excellent Panel.

Commercial Laundry: Tom Gildred, Emerald Textiles

It is an honor to join the Panel of Experts. I am an entrepreneur and the CEO of Emerald Textiles, headquartered in San Diego County, Calif. Prior to Emerald, I founded FMT Consultants, a business management firm and Microsoft Partner where I am chairman of the board. Prior to founding FMT, I worked for Ernst & Young in its audit and consulting practices for five years. I am also chairman of the board of Gildred Companies and president of the board of the San Diego Museum of Art.

tom gildredOperational just over a year, Emerald Textiles has quickly become a leading provider of healthcare linen to Southern California and now serves many of the major healthcare systems in the area, including Sharp HealthCare, Scripps Health, UC San Diego Medical System, Eisenhower Medical Center and Kaiser San Diego.

Emerald operates a technologically advanced and environmentally responsible commercial healthcare laundry facility, and saves San Diego County more than 700,000 therms of natural gas and approximately 40 million gallons of water annually.

Its goals include delivering innovative, higher-quality products; increased infection control and energy efficiency; and delivering substantial savings to our customers through new, lighter products and superior linen management.

One of our primary challenges this past year was acquiring sufficient linen supplies to keep pace with our growth. Some of Emerald’s accomplishments in 2011 include extreme energy savings and establishing our position as provider to the major healthcare systems in our area.

I look forward to the opportunity to collaborate with this panel.

Uniforms/Workwear Manufacturing: Steve Kallenbach, American Dawn

I’m a three-decade veteran in the textile rental, garment resale and wholesale textile segments of our industry. Starting as a route driver in the 1970s, I earned promotion into service/sales/production management, general management and finally group general management with two of the industry’s largest uniform and textile rental companies (Todd Uniform, later purchased by ARAMARK Uniform Services).

steve kallenbachAfter 13 years on the laundry side, I moved to vendor with the largest apparel maker in the industry, VF Imagewear. That career spanned 11 years and included selling and managing many nationally licensed image apparel programs – still serving the industry.

I then founded and operated a direct sale company (Image Apparel – Brand Identity Solutions) and a garment manufacturing company (Basic Apparel), and subsequently sold them to my partners.

In 2004, I joined American Dawn Inc. as regional sales manager for California. American Dawn services this segment of the industry with toweling, linens, aprons and specialty garments.

I have been a featured speaker at many industry conventions and national sales meetings, and have consulted to some of the largest companies in the industry as a trainer/teacher in sales and marketing. I now regularly instruct at EMI (TRSA’s Executive Management Institute) and PMI (Production Management Institute), plus make regular appearances at Pepperdine University as a guest lecturer in strategic marketing.

I’m proud to be considered an expert in this segment, including sales, marketing, service, administration, production and procurement; and I’m excited to have been chosen to serve this well-read and important publication in our industry. I love this business!

Tuesday: Introductions to representatives from the textiles, linen supply, and hotel/motel/resort laundry sectors.

Click here for Part 1.

January 4, 2012

TORONTO, Ontario, Canada — Clairvest Group Inc., Clairvest Equity Partners IV Limited Partnership and Claire Equity Partners IV-A Limited Partnership have entered the linen rental industry via a combined $8.6 million investment in Linen King, an Oklahoma-based textile services company that provides commercial laundry services to the healthcare and hospitality industries.

“Our team has followed the textile rental industry for a number of years,” says David Sturdee, Clairvest managing director. “We are excited by the opportunity to partner with a strong and ambitious management team led by the founders of the company, who will continue to own a meaningful percent of the company.

“Linen King has an outstanding reputation for reliability and customer service, and we look forward to working with management to help execute their growth initiatives.

“I’m thrilled to have Clairvest as our partner to help fuel the next stage of our expansion,” says Leonard McCullough, Linen King’s CEO. “We’ve spent the last 12 years rapidly becoming one of the largest textile rental companies in the central U.S. and are enthusiastic about working with Clairvest to expand our footprint throughout the country.”

Linen King operates plants that serve the Oklahoma City, northwest Arkansas, mid-Missouri and central Arkansas regions. The company was formed in 1999.

December 8, 2011

KANSAS CITY, Mo. — Faultless Laundry Co., commonly known as Faultless Linen, has decided to sell its hospitality business and focus entirely on establishing itself as a healthcare-only textile provider in the Midwest.

The company operates two healthcare-only plants in Kansas City and two more in St. Louis. The Spence family has continuously operated Faultless since Sam and Cora Spence founded it in 1896.

Faultless has served the hospitality market for decades from its downtown Kansas City plant, but that facility has aged to the point that significant repairs and reinvestment are required. Due to the financial and competitive pressures in the hospitality market, such a reinvestment doesn’t make good economic sense, the company says.

Faultless has decided to transition its hospitality business to two other Kansas City-based, family-owned linen providers: Excel Linen Supply, owned and operated by the Brancato family, and Ace Image Wear, owned and operated by the Heilman family. Faultless’ accounts are being divided between the two companies, which will retain nearly all affected Faultless employees.

Faultless continues to expand its healthcare services throughout Kansas, Missouri and Illinois, and will be opening a 103,000-square-foot, state-of-the-art plant in St. Louis next summer.

October 12, 2011

FAIRFIELD, N.J. — An outstanding business program, a resort area with much to see and do, and near-perfect weather combined to make the Textile Care Allied Trades Association (TCATA) Annual Conference in Park City, Utah, in August one of the group's best ever, the association says.

Jade West of the National Association of Wholesaler Distributors provided attendees with an overview of federal legislation and regulation having a significant impact on businesses that has passed or may be passed.

Best-selling author Joachim de Posada discussed the “marshmallow principle” of delayed gratification, the subject of a famous 1970s experiment. He explained how businesses might apply the principle to be more successful.

Economist Alan Beaulieu explained to attendees how they could make adjustments in their business planning to prosper in anticipated, predictable economic cycles.

At the closing dinner, several members were recognized for achieving milestone anniversaries. Foster-Stephens of Elk Grove Village, Ill., became only the fifth company to celebrate 75 years of association membership.

A special surprise was the presentation to Foster-Stephens President Nancy Jones of the original membership application made by Elmer Jones, the company’s founder and Nancy’s grandfather, submitted shortly after Foster-Stephens was founded in 1936.

Also recognized were 50-year member Laundrylux and 25-year members Fuller Supply, Gurtler Industries and United Brass Works. Milton and Gail Magnus of M&B Hangers were recognized for their support of the Annual Conference, an event they haven’t missed in 35 years.

Bryant Dunivan, vice president of sales and marketing for Energenics, was elected TCATA president-elect. He will serve a two-year term. Joining Dunivan on the board will be Roger Komins, Package Supply, elected treasurer-elect.

Elected vice presidents were David Tingue of Tingue, Brown & Co., representing the Supply Manufacturers Group, and D’Arcy McConvey of Dalex Canada, representing the Distributors Group.

September 15, 2011

LITCHFIELD, Minn. — 2011 marks the 100th anniversary of Anderson Chemical Co., a manufacturer of cleaning chemicals for the food processing, water treatment, and industrial and institutional marketplaces.

Swedish immigrant Alfred Anderson, grandfather of the current generation of owners, established the company in Litchfield in 1911. Son Bruce Anderson was the architect of company change and growth through the 1950s, ’60s and ’70s.

For the last 35 years, the third generation—Bruce, Terry, Leif, Lindsay and Brett—have been managing and projecting the company into a national enterprise. The family’s fourth generation is now coming on board.

August 4, 2011

DENVER, N.C. — Leonard Frushtick, founder of Leonard Automatics, died Monday at age 80, the company reports.

Frushtick started his career selling buttons to the garment manufacturing industry, and later expanded the business to include a variety of machinery.

In 1969, he moved his family to North Carolina to be closer to the garment industry and founded Leonard Automatics. As garment manufacturing began to decline in the mid-’80s, Frushtick migrated to the laundry industry. His creativity gave him the ability to develop new technologies involved with garment finishing, and has lent itself to promoting an atmosphere of creativity and innovation at Leonard Automatics that exists to this day, the company says.

Frushtick became a prolific painter after his retirement, and he and his wife, Phyllis, traveled extensively, providing a wealth of experiences for him to express on canvas.

A private memorial service for Frushtick is scheduled for Friday in Bluffton, S.C. In lieu of flowers, contributions may be made to Hospice Care of the Low Country, 119 Palmetto Way, Bluffton, SC 29910.

Surviving are his wife of 60 years, Phyllis; daughters, Sue Jones and Geri Bland; son, Jeffrey Frushtick; six grandchildren; and three great-grandchildren.

June 9, 2011

LAS VEGAS — Companies often use the Clean Show to unveil new products or services to the industry. Here is a sampling reported to American Laundry News:

Proteus Solutions: Proteus™ Activator Washing System

Proteus Solutions LLC, a joint venture between Standard Textile Co. and Diversey, presented the Proteus™ Activator Washing System.

The system combines a unique activator unit with proprietary chemistry to deliver a fully integrated laundry cleaning and sanitizing solution. The unit utilizes electro-chemically activated water to generate cleaning agents that are combined with specially formulated chemicals. Designed to fit within a customer’s existing facilities, the system makes water work harder to clean fabrics as well as, or even better than, current methods, the company claims.

The system is backed by Proteus Solutions’ deep knowledge of textiles and the laundry process to provide customers with a custom solution for their commercial laundry needs.

May 12, 2011

ST. JOSEPH, Mich. — Pierce Commercial Laundry, Mandeville, La., recently received the prestigious Fred Maytag Award during Maytag® Commercial Laundry’s 53rd Annual Meeting in Palm Springs, Calif.

The Fred Maytag Award, with a history of more than five decades, is the longest-running award in the commercial laundry industry, Maytag says.

May 11, 2011

RIPON, Wis. — Metropolitan Laundry Machinery Co., Richmond Hill, N.Y., was recently named the 2010 Huebsch Distributor of the Year, the second consecutive year it has won the honor. The award is based on year-over-year increase in overall sales, professionalism, ongoing training and other customer-support criteria.

January 12, 2011

RICHMOND, Ky. — If you’re an Association for Linen Management (ALM) member who plans to vote for the 2011 Heywood Wiley Manager of the Year or Allied Tradesperson of the Year, the association’s two top awards, then get ready for some changes.

Voting for three finalists in each category has traditionally been conducted on site each year during ALM’s annual conference, but all voting for this year’s honors will be conducted online. An independent committee will select the finalists.

January 3, 2011

SPARTANBURG, S.C. — Roger Milliken, one of the last in the tradition of industrialists who built America’s manufacturing success, died Thursday at the age of 95. He was the chairman of Milliken & Co., a prominent textile and chemical manufacturer.

A memorial service to celebrate his life is scheduled for 2 p.m. today here at the Episcopal Church of the Advent.

September 29, 2010

COLUMBUS, Ohio — Regional drycleaning and laundry supply distributor E.J. Thomas Co. has been sold, the company reports. Terms of the transaction were not disclosed.

The new owners are Randy Zimmerman, who is now responsible for E.J. Thomas’ day-to-day leadership, and Matt Walter, who will provide advice, counsel and strategic direction to the company.

September 15, 2010

RIPON, Wis. — IPSO honored two of its leading distributors, D&M Equipment and Laundry Equipment Services, with its Award of Excellence. The awards were presented based on sales growth, commitment to the IPSO brand, customer service and after-sale support, the equipment manufacturer says.