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Content about California

April 17, 2012

CHICAGO — Input from equipment distribution, commercial laundry, textiles, and hotel/motel/resort laundry sectors

EQUIPMENT/SUPPLIES DISTRIBUTION: STEVE CLARK, LAUNDRY EQUIPMENT SERVICES INC., BERKELEY SPRINGS, W.VA.

As with any mechanical industry in the world today, technology is ever evolving and continues to push equipment to its max in terms of production and efficiency. This is no different in the laundry industry—as long as you use it properly.

Forget all the bells and whistles of additional means for energy conservation and get down to the nitty-gritty of what it takes to improve your laundry’s energy efficiency and water consumption with the equipment you already have. Something that laundry managers often forget is the amount of water in an individual cycle’s bath and the amount of that water retained in the linen at the end of the cycle.

steve clarkFirst, do you know how many gallons are in a particular bath? If so, then do you truly need that much? Does your machine capacity and chemical makeup require such an amount of water? With advancements in technology and computer programming, every leading manufacturer of equipment is capable of customizing water consumption on a per-bath/per-cycle basis. Obviously, this cycle variation will depend on the material being laundered. Regardless, it would be wise to break down the water level and percentage of drum capacity with your chemical representative to determine if this percentage can be tweaked.

Imagine saving 1 gallon per bath/per cycle and multiply that by the number of cycles you run throughout a given day. For example, one machine removes 1 gallon of water from five baths in one cycle. At 5 gallons per load and two loads an hour, that equals 10 gallons saved per hour, or 80 gallons saved per eight-hour shift.

Beyond the amount of water going into an individual wash cycle, what about the water coming out? The water retention amount per load can destroy your laundry’s efficiency in the drying or finishing stages of the process. For every percentage point of moisture in a given material, expect additional minutes to be spent in a dryer or finisher, thus requiring more labor, gas, electricity, etc., per load.

Water retention is affected by the amount of water introduced, the extraction rate of RPMs applying the respective G-force, and the length of extraction time. Due to previously mentioned advances in technology and programming capabilities, most equipment is capable of adjusting the RPMs and the length of extraction time to limit moisture retention to a desired amount for premium linen quality and energy efficiency.

Limit your expenses and help the environment; maximize your efficiency.

COMMERCIAL LAUNDRY: TOM GILDRED, EMERALD TEXTILES, SAN DIEGO, CALIF.

Greater energy efficiency and water conservation can be achieved through planning and design using the new technology available in equipment such as continuous batch washers, presses, and dryers.

tom gildredIn some areas, utilities companies and commissions have special incentive programs designed to encourage businesses to be as energy efficient as possible. In working with your utility company, it is possible to precisely plan for proper equipment and energy use in order to achieve maximum savings.

Employing “reduce and reuse” principles ensures that the highest possible level of resource preservation is achieved throughout an operation. By incorporating the latest technology, equipment, processes and infrastructure, it is possible to save millions of gallons of water annually and tremendous amounts of natural gas and electricity. Some of the ways to achieve tremendous savings include:

  • Utilizing energy-efficient lighting, and motion-sensor lighting where appropriate, throughout the plant and offices to reduce energy use.
  • Going green with invoices, by using e-mail instead of paper to conserve ink, energy and eliminate paper waste.
  • Using environmentally sustainable, lighter fabrics that not only make sense for the environment but also require less drying time.
  • Utilizing gravity-enabled designs in the plant, such as an overhead rail system, that moves laundry through the facility using minimal energy to produce less risk and strain to employees.
  • Installing the latest industrial washers that utilize high-tech water systems with the ability to decrease water usage by more than 75%.
  • Incorporating high-pressure presses to remove the maximum amount of water from clean goods and greatly reduce drying time, resulting in lower natural gas consumption.
  • Employing heat reclamation equipment, which employs energy-transfer principles to raise the incoming water temperature so that a lot less energy is needed for heating.

Through technology and streamlined processes, it is possible to achieve tremendous energy savings, which results in cost savings and reduced environmental impact. That’s good for the industry and good for the environment.

TEXTILES: TOM LANGDON, ENCOMPASS GROUP, MCDONOUGH, GA.

There are a number of relatively new textile products on the market that can help improve a laundry’s energy and water consumption. Technology developments in yarn spinning and finishing chemistry now allow synthetic fibers to have more natural fiber characteristics.

tom langdonFasciated yarn is defined by Webster’s as a form of fiber assembly consisting of a core of parallel discontinuous fibers bound into a compact bundle by surface wrapping minor proportion of the discontinuous fibers around the core to form the yarn. The most common type is MJS, or Murata Jet Spinning, named after the Japanese manufacturer that perfected this technique.

By using this process to spin all polyester or CVS (Chief Value Synthetic) fibers into yarn, products have a more “cotton-like” look and feel. Recent developments in finishing chemistry now can impart wicking and moisture management properties on fabrics once considered nonabsorbent. This market trend started several years ago with sheets and pillowcases, but now has spread into most product groups, including incontinent pads and even thermal blankets.

There are a few challenges that any laundry may have to address when considering incorporating these new products into their system. No. 1 is the difference in cost. Depending on the item, replacing an existing CVC (Chief Value Cotton) item with one that is all-poly or poly rich could be a 20-40% premium in upfront investment over the standard linen price. The second challenge is processing. Because manmade fiber products dry faster and absorb less water, they need to be processed separately to achieve their full benefits. In some cases, this may be more trouble than it is worth.

Although there is an upfront investment, adding these items to a line will more than provide payback over time. By its nature, polyester is stronger than cotton and will last longer. There is less weight loss, which helps protect revenues for those charging by the pound. Studies have shown that these poly-rich items are more resistant to staining, so there is savings to be had by reducing rewash cycles or pre-treating.

This past year was the best time ever to add more poly-rich items to your line or convert completely. The unprecedented rise in cotton prices in 2011 closed the gap, so in some cases switching was a wash (no pun intended), or the premium was slight. If you look at these items from a cost-per-use perspective, they still are a good value.

I’ll offer a few statistics. One company that I work with did some in-house testing on the processing of these new, synthetic-rich items and achieved the following results on several product categories (of course, results may vary from laundry to laundry):

Knit Sheets — Drying time was reduced 25-40% as compared to a cotton-rich item, and water retention was cut in half.

Pads — Drying time was reduced by 50% as compared to a cotton-rich item, and water retention was reduced by 20%.

Clothing Protectors — Drying time was reduced by 60% as compared to a cotton-rich item, and water retention reduced by 40%.

If laundries embrace this new technology, they will experience faster drying times and use less water. They will also have products that last longer. Saving money and time while conserving resources, now that’s a win-win.

HOTEL/MOTEL/RESORT LAUNDRY: JR NORRIS, DELTA UNIFORM AND LINEN, ALBUQUERQUE, N.M.

As energy prices begin to soar, and with today’s current economic uncertainty, now is an excellent time to implement energy benchmarking and waste reduction in your operation.

jr norrisConducting energy audits on a regular basis can help determine the actual condition of your equipment as well as its overall performance. These audits can show where and how energy is being wasted, and can help you identify and prioritize future energy-improvement measures.

Unfortunately, it took some time to get our entire team to recognize the benefits and contribute to reducing wasted resources. In addition to insulating hot water and steam lines and repairing leaky valves, we conducted frequent walk-and-talk meetings with maintenance and laundry managers to identify a starting point.

Since our machines are older, we decided we should determine their energy consumption first. To start the process, we had our local electricity provider complete an audit. It conducted a weeklong audit of our usage and compared peak vs. non-peak times. Through these findings, we learned which equipment was pulling the highest amperage and then made proactive decisions to determine what we could do to conserve.

After the audit was complete, we reviewed all of our older equipment that was wasting the most energy. The most energy-consuming piece of equipment turned out to be a 50-hp air compressor, and, unfortunately, we have two of them in place. In an effort to reduce this waste, we purchased a new 25-hp motor, changed the pulleys and reduced the overall amps being used.

Some may ask why we didn’t purchase a new, energy-efficient compressor. We believe in saving first and purchasing newer equipment after all other options have been exhausted.

For example, we had a 900-pound Ellis washer that had such a hard start-up and used so many amps that it continuously caused problems. We implemented today’s technology and installed a soft-start invert drive. This dramatically reduced our daily amps and allowed room on our circuit breaker to install more equipment on our two different power sources. This method of resolution has proven successful in our operation.

In addition to modifying equipment to conserve energy, we also found that by utilizing our skylights as a natural light source, we were able to reduce the number of hours a day that our overhead lights are on. With the generous amount of sunlight that we have in New Mexico, we tapped into this natural resource. The additional natural light encourages more positive production out of our employees than working under bright fluorescent lighting. To take this a step further, we are installing photocells on our fixtures to automatically reduce lighting usage.

The next energy-saving effort we will focus on is a system for reclaiming water. We have grown significantly over the last few years, and have learned that this system will be a vital contributor for cost savings and water preservation. We are in the process of researching this method to determine our future implementation efforts.

Conserving energy can be as easy as wrapping and insulating lines or identifying and repairing all leaking water and air valves. Enlisting your local energy service provider to provide audits of your current consumption can give you a better understanding of your usage and allow you to easily identify waste. Empowering your team to conserve and promote awareness of energy waste can improve the success of your efforts. Education and implementation is the best way to reduce our industry’s carbon footprint and benefit the environment, but it also can assist in reducing our collective bottom lines.

Check back tomorrow for Part 2!

March 27, 2012

OAKBROOK TERRACE, Ill. — Textile services companies enlist ARCO/Murray National Construction Co. for building projects

OAKBROOK TERRACE, Ill. — Three textile services companies have completed expansion and renovation of facilities across the United States in recent months with the assistance of ARCO/Murray National Construction Co. and its Laundry Division.

ARCO/Murray completed an 11,000-square-foot addition to the ALSCO plant in Anaheim, Calif. The project included 9,100 square feet of warehouse area, split into two levels, for a clean-side sort system newly installed by Bobco Systems.

The sorting system utilizes a rail system on both levels for the warehouse addition and conveyors on the first level to transfer clean items from the existing plant to the new addition.

The addition included eight dock doors for clean-side loading and 1,900 square feet of ADA-compliant office, break room and restroom area. It allowed ALSCO to consolidate three structures into one and will reduce the labor and time needed to load trucks with clean product.

A conditional use permit, following strict guidelines set forth by the Disneyland Resort Area Mitigation Plan, heavily governed the facility’s design. The exterior was required to meet certain aesthetic requirements while adhering to landscaping, energy saving and site drainage policies above and beyond those of a typical municipality, ARCO/Murray says.

The design and construction firm worked with G&K Services in the addition of a wastewater treatment building at the company’s Denver plant. The project added a 1,700-square-foot building, and retrofitted the existed building, to enclose both new and existing wastewater treatment equipment provided by Norchem Corp. Work on the addition and retrofit was scheduled to minimize conflicts with G&K operations and resulted in no shutdowns or delays.

The new system allows G&K to reclaim heat from 100% of the operation’s wastewater and provide the option to reuse much of the wastewater after treatment.

Another ARCO project was a facility expansion and equipment installation project for CLEAN the Uniform Co. in St. Louis. The project added more than 24,000 square feet to the company’s existing facility, which was built in 1955. The work included a new truck drive-through, soiled separating area, wash floor and finishing area to serve CLEAN’s retail medical operations.

The drive-through features two pit-style platform lifts to allow CLEAN’s route trucks to unload and load products. The finishing area made room for additional folding capacity, ironers, and utilized a belt conveyor to assist in processing. The new wash floor created room for new side-loading washers and new dryers. CLEAN installed an overhead storage rail in the soiled and clean areas within the addition. Construction was completed while the existing plant remained in operation. 

March 21, 2012

IRVINE, Calif. — Cleanroom launderer builds on success by adding

IRVINE, Calif. — Prudential Overall Supply has added industrial uniform rental and related services to its Denver cleanroom garment service center, the company reports. 

“Through the diligent work of our Denver service team, we have positioned ourselves to grow our product and service offering to include industrial services for the greater Denver business community,” says Tom Watts, the company’s president.

He credited Prudential’s longtime cleanroom laundry clients with enabling the company to expand its product offerings.

“We have been serving some of Colorado’s largest high-tech companies for many years with cleanroom laundry services,” Watts says. “We look forward to offering our customers Prudential’s complete product line.”

March 13, 2012

For more information about this Textile Rental Services Association event, click here.

March 13, 2012

For more information about this Textile Rental Services Association event, click here.

February 21, 2012

Healthcare Laundry: Scott Beaton, Kaiser Permanente Northern California

There are two major differences between institutional and commercial rental laundry plants regarding laundry processing equipment and operational procedures. The overarching difference is that each must serve a different master.

One is customer-based, high-volume, and driven to make a profit, while the other exists to provide a service for a captive audience. Due to these differences, the degree of necessary automation varies substantially.

The other major difference is that commercial/rental plants wash and process linen to meet the needs of both regulatory and customer-based demands. They deliver linen in a manner that guarantees and produces a positive net operating margin. This is driven by the fact that they are in business to make a profit.

scott beatonRental laundries typically spend more on their equipment, training and education of their workforce than an institutional facility. Pounds per operator hour, or PPOH, become the mantra. The old adage “time is money and money is time” comes to mind. These large, high-volume shared-service laundries and commercial plants tend to be highly automated, with batch washers, shuttle conveyors and pass-through dryers greatly reducing manual-labor requirements.

Commercial rental operations realize quickly in this competitive, price-point-driven market that financial investment and reinvestment is key in both manpower and equipment. This must take place to be competitive and sustainable in an ever-changing business climate.

A rental plant usually realizes that it takes a financial investment to achieve an efficient operation and, as a result, spends money to make money. Institutional laundries would benefit greatly if they would also utilize this model and invest in their infrastructure to best serve their internal customers.


Chemicals Supply: Marlene Williams, Anderson Chemical Co.

As a chemical formulator, my comments will focus on procedural differences between institutional and industrial laundries. Institutional and industrial facilities both launder marlene williamslinen, but the purpose and focus of each is in response to different expectations.

Institutional laundries provide a service within organizations. Industrial laundries are typically focused as independent businesses. This results in different orientations, chemical programs and procedures.

Major concerns for commercial laundries include optimization of production orientation. This would include labor and labor cost as a percent of revenue, utilities, water and chemical costs, production cost per machine, and overall profitability.

Formula times and rewash numbers can be well balanced to provide optimum profit. Hot water, high alkali, and bleach can provide lower pounds of rewash, but at the expense of linen integrity.

Major concerns for institutional laundries include: maintaining facility par, quality of results depending on potentially lower water temperatures, machine programmability, correct choice of program, and chemistry.

While most institutional facilities have well-trained staff, problems can arise when machines and chemical supply malfunction if a staff person does not make timely corrections. Because of a lesser focus on cost per piece, spotting and special pretreatments or machine formulas may be utilized. The luxury of time for rework and special formulas can result in higher volumes of good quality work without the expense of fabric damage.


Linen Supply: Stephen Marcq, General Linen Service

I see substantial differences between equipment and procedures in commercial vs. institutional plants. In commercial plants, for example, it is common to see newer, larger, steve marcqmore energy- and water-efficient machinery, i.e. continuous batch washers vs. smaller washer-extractors, six-roll ironers vs. one-roll, and so forth.

It is more common to see things like heat reclamation and water treatment equipment, as well as use of steam vs. thermal oil, electric and so forth on ironers. The reason is likely because the commercial plant can typically gain economies of scale, lower the per-unit production costs and thus generate a sufficient return on investment on the large up-front expense, although available space also has something to do with it.

The biggest procedural difference I see is that many institutional plants, by their nature, do a larger number of small loads, turning product sometimes several times per day, whereas a commercial plant may have one machine dedicated to a specific item operating eight hours or more daily.

The institutional plant often can customize the finishing procedures and requirements to the exact specification required, whereas the commercial plant has to find some middle ground to suit its mix of customers.


Commercial Laundry: Tom Gildred, Emerald Textiles

Differences in equipment and procedures between a commercial laundry plant and an institution-based laundry are substantial and exist for a variety of reasons.

tom gildredThe equipment in a commercial/rental plant is usually larger in scale and capable of processing huge amounts of volume (pounds) per hour. In newer facilities, or those that invest in newer equipment, tremendous energy efficiencies are achieved that result in energy and water savings. This positively impacts the environment and reduces operating costs.

Equipment in an institution-based laundry is smaller in scale and handles wash loads of lesser volume. In-house laundry facilities sometimes occupy revenue-generating space that might otherwise be used for additional operations within the organization.

Processes and procedures in a commercial plant are typically more automated, so less labor is required to process the laundry. This improves efficiency and decreases the risk of strain and injury to employees. Another difference in a commercial facility is rental pool linen. Large rental pools require fewer linen purchases on a regular basis and offer a consistent, flexible supply of product to all customers as needed.

The chemical mix in a commercial plant is also handled differently because of the opportunity to use each pocket in a continuous batch washer for specific purposes with specialized chemicals. This allows the precise timing, titration and temperature required to achieve the highest levels of cleanliness.

Handling larger wash loads also allows for the production team to run the same products through folding or ironing consistently, which improves efficiencies lost when switching the products that are being processed.

Finally, the focus in a commercial laundry operation is generally specialized and, because of its scale, designed to comply with OSHA, Title 22, and state and federal regulations.

In an institution-based laundry facility, processes are typically labor-intensive, and require more employees, because they are less automated and staff may or may not be assigned exclusively to the laundry function. Since the task of laundry is usually just one aspect of operations in the organization, it may be more difficult to be focused on compliance, efficiency and quality control.

In part, some of the reasons for these differences exist because of specialization as well as the scale and volume of each type of laundry facility. There are economies of scale realized when a commercial plant is focused on processing linen for multiple large healthcare or hospitality customers, vs. operating a laundry department in-house to process only the linens needed by that organization.


Uniforms/Workwear Manufacturing: Steve Kallenbach, American Dawn

Typically, the equipment and procedures in processing textiles is about the same—whether in a rental laundry or an OPL (on-premise) hospitality or healthcare steve kallenbachlaundry—but does depend on the volume/poundage of each facility. When it comes to boilers, heaters, reclaimers, sewage treatment, washers, dryers, tunnels, ironers or presses, the equipment manufacturers supply our industry as one. And the chemical companies typically use formulation based on textile/application/poundage vs. market.

While one would think that the processes for these two business channels are equally alike, there are many different practices, based mostly on profitability and/or quality expectations.

The rental channel always has two common goals: growth and profitability. They are sometimes in opposite order, but always present together. This becomes a delicate balance between efficiency and quality. To illustrate, let's look at linen napkins.

A rental laundry typically wants to achieve acceptable market standard quality at the lowest cost. It’s in the business of making profits through textile rental, and therefore measures every microbe of wear life, processing cost, merchandise field recovery, and total merchandise costs (including acquisition) all the way to electricity and building costs.

In comparison, an OPL must maintain the internal (typically single-department customer) quality standard, and is part of a much bigger picture (a small department of a large enterprise). Its building, energy and overhead costs may be charged by estimate or calculation to the whole. Additionally, its quality standards are typically set by one of the other departments that it serves, are not negotiable, and are expected to be maintained, without as much weight given to cost.

The sheer difference in service dynamics and accounting in an OPL drive fairly significant differences in labor management, water/energy/chemical management, textile selection, and inventory management (which typically doesn’t fall under the control of the OPL), all the way to formula times, pressing speeds, and water temperature/steam use.

Additionally, because the perceived quality of OPL customers (key departments) is allowed to be as high as requested, much more finishing (such as pressing vs. tunneling) occurs.

Material handling and delivery also differs between the two types. An OPL typically delivers the goods to another on-premise department (i.e. Guest Services) using carts, rails and perhaps a small vehicle — and goods are many times picked up by the department being serviced. A rental laundry has many more carts (for separation by route/customer) as well as sort railing and numerous route trucks for delivery within a large geographical area.

Numbers will tell a big story here, and both have their place in the textile services markets. Cases can be made in either direction as to what is most efficient and profitable for the enterprise.

Tomorrow: Answers from the textile/uniform rental, consulting services, and equipment manufacturing sectors...

February 13, 2012

BATON ROUGE, La. — Louisiana Gov. Bobby Jindal and West Sanitation Services CEO Ben Elder recently announced the relocation of West Sanitation’s corporate headquarters from California to Baton Rouge and its manufacturing operations from Illinois to Baton Rouge.

West Sanitation Services manufactures and distributes odor control products for commercial and institutional restrooms. It is a member of the Textile Rental Services Association, Association for the Healthcare Environment, and the International Executive Housekeepers Association.

The relocation represents a $1.14 million capital investment and will create 44 new direct and indirect jobs in Baton Rouge.

Manufacturing operations are to begin in Baton Rouge in February; the headquarters transition from California to Louisiana is scheduled to be completed by this summer.

January 18, 2012

Consulting Services: Ron Evans, RJ Evans and Associates

I am president of RJ Evans and Associates, a consulting firm for the industrial laundry industry. My firm primarily focuses on strengthening customer management programs within textile rental service departments, but has expanded into working with and strengthening full-time sales programs.

My career started more than 35 years ago with a national uniform company in its management-training program. The next 12 years were spent on the operator side of the business in sales, service and general management positions.

ron evansAn opportunity arose to join an international supplier to the global textile industry as its director of training. This enabled me to visit hundreds of industrial laundries around the world for 15 years and train personnel in product knowledge, sales skills, and service growth. I learned hundreds of techniques and practices that expanded my own knowledge and learning base.

As a result of this exposure to so many companies and their diverse methods in achieving success, I was often asked to participate in textile industry meetings, conventions and workshops as a committee member and speaker.

I became an instructor at the prestigious Executive Management Institute (EMI) for nine years, the executive director of the Independent Textile Rental Association (ITRA), and a training instructor with the Central States Network (CSC) and Universal/UniLink Purchasing Association (UPA). I can say, without doubt, that I have worked with and trained more people in our industry than any other consultant over the past 20 years.

The biggest challenge my team and I have to address is how to successfully assist clients and the textile industry to establish customer management programs that consistently maintain and grow their customer bases. Changing needs require changing customer-service programs that reignite customer satisfaction and loyalty.

2011 was a year of accomplishments. We expanded our training workshop schedule, developed a webinar program to reach a greater number of our clients’ employees, expanded our client list, and improved our database of training information. We also added several new programs to our list of training seminars.

I am looking forward to contributing to this excellent Panel.

Commercial Laundry: Tom Gildred, Emerald Textiles

It is an honor to join the Panel of Experts. I am an entrepreneur and the CEO of Emerald Textiles, headquartered in San Diego County, Calif. Prior to Emerald, I founded FMT Consultants, a business management firm and Microsoft Partner where I am chairman of the board. Prior to founding FMT, I worked for Ernst & Young in its audit and consulting practices for five years. I am also chairman of the board of Gildred Companies and president of the board of the San Diego Museum of Art.

tom gildredOperational just over a year, Emerald Textiles has quickly become a leading provider of healthcare linen to Southern California and now serves many of the major healthcare systems in the area, including Sharp HealthCare, Scripps Health, UC San Diego Medical System, Eisenhower Medical Center and Kaiser San Diego.

Emerald operates a technologically advanced and environmentally responsible commercial healthcare laundry facility, and saves San Diego County more than 700,000 therms of natural gas and approximately 40 million gallons of water annually.

Its goals include delivering innovative, higher-quality products; increased infection control and energy efficiency; and delivering substantial savings to our customers through new, lighter products and superior linen management.

One of our primary challenges this past year was acquiring sufficient linen supplies to keep pace with our growth. Some of Emerald’s accomplishments in 2011 include extreme energy savings and establishing our position as provider to the major healthcare systems in our area.

I look forward to the opportunity to collaborate with this panel.

Uniforms/Workwear Manufacturing: Steve Kallenbach, American Dawn

I’m a three-decade veteran in the textile rental, garment resale and wholesale textile segments of our industry. Starting as a route driver in the 1970s, I earned promotion into service/sales/production management, general management and finally group general management with two of the industry’s largest uniform and textile rental companies (Todd Uniform, later purchased by ARAMARK Uniform Services).

steve kallenbachAfter 13 years on the laundry side, I moved to vendor with the largest apparel maker in the industry, VF Imagewear. That career spanned 11 years and included selling and managing many nationally licensed image apparel programs – still serving the industry.

I then founded and operated a direct sale company (Image Apparel – Brand Identity Solutions) and a garment manufacturing company (Basic Apparel), and subsequently sold them to my partners.

In 2004, I joined American Dawn Inc. as regional sales manager for California. American Dawn services this segment of the industry with toweling, linens, aprons and specialty garments.

I have been a featured speaker at many industry conventions and national sales meetings, and have consulted to some of the largest companies in the industry as a trainer/teacher in sales and marketing. I now regularly instruct at EMI (TRSA’s Executive Management Institute) and PMI (Production Management Institute), plus make regular appearances at Pepperdine University as a guest lecturer in strategic marketing.

I’m proud to be considered an expert in this segment, including sales, marketing, service, administration, production and procurement; and I’m excited to have been chosen to serve this well-read and important publication in our industry. I love this business!

Tuesday: Introductions to representatives from the textiles, linen supply, and hotel/motel/resort laundry sectors.

Click here for Part 1.

January 17, 2012

Healthcare Laundry: Scott Beaton, Kaiser Permanente Northern California

I am the Kaiser Permanente Northern California regional product manager for linen and laundry, overseeing and maintaining a system that serves 21 Northern California hospitals with more than 27 million pounds processed annually.

Previously, I was operations manager for Sodexo in Stockton, Calif., one of the largest COG healthcare laundries in its laundry division. The plant processed more than 44 million pounds of linen per year while serving 30 hospital and 47 clinic customers in accordance with HLAC and Title 22 healthcare standards.

scott beatonI’ve been in the commercial laundry industry for more than 20 years, having operated healthcare, hospitality and uniform plants throughout the West. I developed and implemented initiatives that contributed to increases in productivity and quality at each location while operating in union and nonunion environments.

I began my career at ARAMARK as a group merchandise control manager and worked at several different facilities throughout the Southwest in merchandise control and production. I later joined UniFirst Corp., where, as Western regional production trainer, I was responsible for the development of production managers and the implementation of all production-related best practices and procedures in the region.

My goals this year include enhancing the patient care experience and healing environment through enhanced linen quality and product upgrades. I also plan to increase the velocity and utilization of products by training stakeholders through the implementation of best practices at the user level while at the same time reducing our carbon footprint.

It’s an honor to be selected for this Panel. I hope to share the benefit of my experience with you.

Equipment/Supplies Distribution: Steve Clark, Laundry Equipment Services Inc.

Most of my laundry knowledge comes from hands-on experience, which I hope to be able to share while serving on this panel.

steve clarkI grew up in the laundry industry; my father worked for Economics Laboratory for 32 years. I began transporting and installing laundry equipment when I was 16, and worked as a service technician for Ecolab in my early 20s. The latter position allowed me to understand general laundry procedures, applications, and the challenges that laundries face on a daily basis.

After several years, I decided to move into sales as a territory manager with Diversey and explored the chemical aspects of the industry. All of this experience primed me to open Laundry Equipment Services Inc., a commercial/industrial laundry equipment sales and service company. We supply new and refurbished equipment, as well as ancillary items, to hospitals, hotels, resorts, nursing homes, prisons, Laundromats, etc. We also have a large coin-operated division and parts department.

Operating LES allows me the diversity of managing a great group of employees, training customers, designing locations, constructing and/or rebuilding laundry facilities, and doing so within budgets. We focus on proper equipment sizing, correct equipment mixes, professional installations and continuous service after the sale.

Because so many of our customers are financially challenged by the economy, we’re forced to continually look for ways that they can save money. Our biggest challenge is keeping our customers operating safely while maintaining quality with the lowest costs possible, but it’s one we conquer.

Textile/Uniform Rental: David Dersheimer, SITEX Corp.

I am the plant manager for SITEX Corp. in Henderson, Ky. SITEX is a well-established uniform and linen rental company that has been serving customers in Kentucky, Illinois, Tennessee and Indiana for more than 50 years. We provide outstanding image programs for our customers and reference that in our company’s tag line – SITEX, The Image Makers.

dave dersheimerI am responsible for the day-to-day production, maintenance, and safety of our Henderson operation. I’ve been with SITEX for six years.

I’ve been in the commercial laundry industry on the production side for 29 years, and have worked for companies that produced from 3 million to 30 million pounds annually. I served one company briefly as a service manager. I have extensive experience in work measurement and production standards, as well as safety.

One of our challenges over the last couple of years has been dealing with the continued increase in the cost of raw materials that go into our end products. With the volatility in the cotton and petroleum markets, we have all seen price increases on our rental textiles as well as processing supplies.

SITEX has been able to maintain operating expenses by carefully researching alternate textile products and operational supplies and procedures. We have been able to offer our customers alternate and, in some cases, better products to suit their needs. I would consider this challenge met to be a success.

I am excited about what 2012 holds for my company and our industry, and I am proud to have been selected to serve on this panel. I hope that my experience and input helps my peers not only meet but exceed their expectations in 2012.

Tomorrow: Introductions to representatives of the consulting services, commercial laundry, and uniforms/workwear manufacturing sectors.

January 9, 2012

SANTA BARBARA, Calif. — Mission Linen Supply reports that it has been awarded a contract from the Arizona Department of Veterans Services to service the new Arizona State Veteran Home (ASVH) in Tucson, Ariz.

The linen and uniform supply company already provides linens and garments to the State Veteran Home in Phoenix. Under the contract, the Tucson facility will rely on Mission Linen to service healthcare and dietary linens and dust control products, as well as garments and uniforms for housekeeping, kitchen and maintenance staff. Mission Linen’s Tucson plant will provide the linen and uniform service.

Arizona’s newest Veterans Home will be a state-owned and -operated 120-bed Medicare-certified skilled nursing facility, located adjacent to the Southern Arizona VA Hospital in Tucson.

“The changing demands of the Tucson facility require flexibility and great service on the part of our supplier,” says Homer Rogers, assistant deputy director, ASVH. “Mission Linen had already demonstrated that they are capable of managing our needs in Phoenix, so we knew they would be able to offer the same quality and service to us in Tucson.”

December 28, 2011

“What would you say are the most common errors in laundry processing that lead to higher-than-necessary energy, fuel or water costs?” Answeres from the commercial laundry and equipment manufacturing sectors.

“What would you say are the most common errors in laundry processing that lead to higher-than-necessary energy, fuel or water costs?”

Commercial Laundry: Rick Rone, Laundry Plus, Sarasota, Fla.

Utilities in general are usually the second-largest item on any laundry’s budget, so any and all energy and utility costs should be scrutinized carefully and thoroughly. The single biggest error we make is taking the proper operation of our plants for granted!

rick roneOne of the largest expenses for laundries is natural gas. Whether it is used for firing hot-water heaters, steam boilers, thermal fluid ironers or dryers, natural gas has been deregulated and can be purchased from suppliers other than your local pipeline. Once you are confident that you are purchasing at the best price, you can concentrate on the day-to-day efficient operation of your plant.

If your dryers are set by time and temperature, is everything working properly? Have you been maintaining your thermostats and sensors? If a load is not completely dry, is your staff leaving the load in for a complete extra cycle?

Is your staff cleaning the lint filters as often as necessary? When was the last time you had all your gas burners checked with a combustion analyzer and recalibrated?

Check with your washroom chemical supplier to see if it has any new products that might let you wash at a lower temperature, thus saving money.

When was the last time you confirmed that your steam traps were working correctly? This item alone can be a significant resource saver.

When you process sheets through your ironer, how close together are they? If they are not almost leading edge to trailing edge, then you are probably running your iron faster than you need to, and therefore at a higher temperature than necessary. This wastes gas and causes additional wear and tear on your equipment.

Not everyone needs nor can afford an efficient tunnel washing system. If your plant is using conventional washers, are all drains sealing correctly? A leaking drain will cost the operator in both time and utility cost.

Are all level controls set and working properly? Quite often, the greater mechanical action available in an open-pocket washer will let you set your water levels to a lower point.

Have you ever watched your drain during high-speed final extract? If your washer is programmed for more time than necessary, you are not being as frugal as you could be. If you see the water cease coming out of the drain in five minutes, there is no reason to continue the extract cycle.

One potentially huge savings may be derived from reducing sewage or water disposal fees that are usually at least three to four times the cost of water acquisition. When towels leave the washroom, they are customarily at about 40% or more in moisture content. Your utility company should not be charging disposal fees on that water because it will be evaporated in your dryer. There is precedent, and you should have no problem requiring your utility supplier to modify the sewage charges.

Labor is the largest line item on almost everyone’s budget, and we all deal with labor issues daily. Utility costs traditionally rank second. Take the time to review your plant’s operation. Apply common sense and you will find many additional cost-saving avenues that are available to you.

Equipment Manufacturing: Chuck Anderson, Ellis Corp. San Diego, Calif.

There are many areas in the laundering process that need to be monitored. Some common errors I see in processing that lead to higher-than-necessary energy, fuel and water costs are:

chuck anderson• Pre-sort — ­ I don’t think there is enough emphasis placed on the importance of a good pre-sort department. Stains, rips or tears can be identified in pre-sort before the article is processed, saving energy, water, chemicals and labor. We routinely see textiles make it all the way through the laundering process, and it is the room attendant who rejects the article.

• Washing — Make sure that your operators are utilizing the proper formula for each classification of textile being processed.

On many occasions I have seen textiles processed on the wrong formula, or different classifications of textiles sharing a formula because nobody took the time to build a classification-specific formula. Processing this way leads to longer-than-necessary formula times or shortened formulas that lead to rewash, both of which waste energy and reduce the linen’s useful life.

Check washers for door-seal leaks, steam leaks, leaking drains, etc. These all lead to increases in energy and water usage.

I cannot emphasize enough the importance of using a scale in your laundry. Many times, I see the scale has been removed from the laundry, or it is piled with other items from the laundry for use as a storage area. Also, I hear that the operator has been loading the machine for so many years that he/she knows exactly how much to load by look and feel—yeah, right. Under-loading and overloading washers lead to higher processing costs, machinery wear and tear, and increased rewash.

• Drying — Review your dryer times. Most linen is over-dried by several minutes, wasting valuable energy. I would choose a benchmark of, say, 25 minutes and test each classification and document your findings. You can also weigh the textiles before and after drying to get an idea of the pre-dry and post-dry moisture content. I have many customers who utilize summer and winter drying formulas to maximize efficiency.

Make sure that dryer lint collectors are being blown down and cleaned frequently, and that there is adequate make-up air to the dryer burner.

Flatwork — I routinely see operators pulling pieces off the folder due to wrinkles and mis-folds. Make sure your padding is in good order (note: old sheets do not replace padding) and the folder is properly tuned. Reprocessing items run through the flatwork system is one of the biggest wastes of energy and time that I see.

• Clean-Linen Storage — Once linen is processed, make certain that it is immediately wrapped, covered or stored in a contamination-free environment. Too many times, I have seen linen that had to be reprocessed because it was exposed to a nightly blow-down by engineering.

Click here for Part 1.
Click here for Part 2.
Click here for Part 3.

October 19, 2011

SANTA BARBARA, Calif. — Mission Linen Supply has been awarded a contract by the Madonna Inn in San Luis Obispo, Calif., to be the sole provider of uniforms, linens, mats and mops for the Inn’s guestrooms, steak house and coffee shop.

The Madonna Inn is situated on approximately 2,200 acres and has been one of California’s landmark attractions since it opened 50 years ago, Mission Linen says. In addition to the main inn, the property incorporates a wine cellar, bakery, coffee shop, dining room, gift shops, a full-service resort day spa, pool and fitness room, several banquet rooms, and the largest convention center on the Central Coast.

Mission Linen’s Morro Bay and Santa Maria facilities will service the inn, spa, steak house and coffee shop.

The fact that both are family-owned businesses played an important part in the Inn’s decision to select Mission Linen, says Mat Tornquist, Madonna Inn special projects manager.

“We were impressed with Mission Linen’s ability to manage the various needs of our resort,” Tornquist says. “The fact that they are local and had two processing plants nearby was another contributing factor. In the end, though, we felt that our two companies share a similar outlook, and that’s what ultimately gave us the comfort we were looking for.”

September 14, 2011

CITY OF INDUSTRY, Calif. — Steam generators now supply the busy Addenbrooke’s NHS Trust laundry, where 4.5 million pieces of linen are washed every year. Two energy-efficient Clayton generators have been installed at the Trust’s Fulbourn Hospital in Cambridge, England.

Each generator is capable of producing nearly 4 metric tons of steam per hour and designed to operate unattended. Fuel to fire, the boilers can be either oil or natural gas.

Because of Clayton’s forced-circulation monotube coil concept, it isn’t necessary to contain large volumes of water. Advantages include lower operational costs and fast response time.

When the steam generator is in stand-by mode and completely cold, start-up within approximately five minutes is possible, the company says.

Its low water-storage requirement eliminates the possibility of a steam explosion, Clayton adds.

The laundry is vital to Addenbrooke’s NHS Trust, a leading international center for biomedical research and medical education. As well as being the local district hospital for 480,000 people, the Fulbourn Hospital is also being developed as a major center for treatment and research on a European scale.

“The laundry is one of the essential back-up services which are needed to support the medical work of the Trust,” says Malcolm Creek, estates manager at Fulbourn Hospital. “It is important, therefore, to have a reliable source of steam to keep the laundry running.”

Two generator models EOG-254 are positioned side by side, and the feedwater treatment equipment is mounted on a skid base, which was preassembled as a packaged unit for ease of installation.

The feedwater equipment includes a hot well, chemical injection system, and transfer pumps with interconnected piping, valves and fittings. The hot well provides feedwater for the steam generator and acts as a reservoir for returned condensate.

The hot well is a partial deaerator capable of removing most of the oxygen, which is a major cause of corrosion in feedwater, Clayton says. The hot well is steam-heated to maintain the temperature at around 95 C (203 F).

August 24, 2011

COMPTON, Calif. — Infection control might be on everyone’s radar, but it is just one factor in recent changes to healthcare apparel. Peter Menaker, regional sales manager for textile manufacturer, distributor and importer American Dawn, says there are other factors driving changes in the textile industry, too.

Menaker briefed laundry processors and linen distributors during an Association for Linen Management-sponsored webinar, Changes in Healthcare Apparel.

For healthcare workers and laundry managers, infection control can be a major concern.

“As of June 2010, Centers for Medicare & Medicaid Services stopped reimbursing for the costs of hospital-acquired infections,” he says, “so it became more important for healthcare facilities to make sure there are as few hospital-acquired infections as possible.”

Production Costs

Along with anitmicrobial treatments and patient satisfaction (see Part 1), another major driving factor that Menaker addressed is the cost and availability of cotton and the price of gasoline, both of which are of great concern to the textile industry.

Polyester, made with oil byproducts, has become an acceptable alternative to cotton, although the high price of oil could temper a large-scale shift. Polyester can now be engineered to be more like cotton, wicking away fluids and feeling soft against the skin. The textile industry could be, despite oil prices, heading toward using more polyester in reaction to the instability in the cotton crop.

Policy Changes

Most healthcare facilities are implementing new policies and procedures in light of the driving factors changing the face of healthcare apparel. All of the participants polled during Menaker’s webinar have experienced policy changes related to isolation-gown use, for instance, according to the webinar moderator.

“I think we are seeing new and stronger policies and procedures from our infection control departments,” he says. “I was talking with one laundry manager, and he let me know that they’re now doing pre-admission screening on every patient that’s admitted to their long-term care facility.”

The screening is to ensure that people being admitted are not contagious, carrying one of the antibiotic-resistant diseases such as MRSA (methicillin-resistant Staphylococcus aureus).

Another response involves designer patient apparel, Menaker says.

“I expect that with the feels-like-home textile lines that we’re seeing, that more and more like-home fabrications and designs may come into play in patient wear, and in other textile products, too,” he says.

Hospitals also are implementing initiatives related to identification of patients prone to falling. While this doesn’t sound like an issue for laundry personnel, it can be, since certain types of patient gowns may be issued to assist hospital personnel.

“A number of textile products are out on the market now to help to identify the patients in the hospital who may be prone to falling,” Menaker says. “One is the patient gown.”

Bright colors such as yellow or red are being used as identifiers.

“I’m sure (you laundry managers) have experienced a little angst with exactly how do you fully process a bright red gown to make sure it doesn’t turn all of your white linens pink,” he says.

Brightly colored socks are also being used to distinguish fall-prone patients from others. “And you can see on the soles of these slippers are non-skid treads to help prevent the falls.”

Nurses are entering the picture as well, through their ability to adapt garments to meet a patient’s needs.

“Nurses have always been fairly competent at providing themselves with what they need, even in textiles,” Menaker says. “Before the advent of the IV gown with the snap sleeve, nurses were very good with splitting the sleeves to get gowns changed. So they’ve seen now, with more people having IVs, that IV gowns are coming more into use.”

Half of those participating in Menaker’s webinar indicated that they have seen a change in their facilities as to where scrubs are processed. He noted that a home-laundering program for scrubs invites the possibility of outside contamination. “If the scrub were able to be effectively treated so that any germs on the scrub were killed before the scrub left the hospital, that would make sense.”

Most facilities are not enthused about going to a home-laundering program, he believes. “I wouldn’t imagine that it’s something that’s going to catch on in a big way, but again, the studies still have not been done to determine if that would make sense or not.”

Play a Role in Change

Clinicians are the ones to decide what level of protection they require against the possibility of hospital-acquired infections.

“Risk management and infection prevention, we’ve seen both of these (relatively new departments) making changes. They recommend and implement the policies and procedures of the hospital,” Menaker says. “And, also, we as laundry processors, we’re certainly involved in these changes in textiles. We’re tasked with processing anything new that the staff have decided they need. “

Unfortunately, Menaker says, the laundry processors are often brought in after a decision and with the policy already headed toward implementation.

“We need to make sure that an infection preventionist, and now a risk manager as well, are included on the linen committee, and that we get a chance to raise our hands and have input,” he says. “Because anything they decide won’t be any good after it cycles through the laundry if it can’t be processed properly.”

Whatever decisions are made, Menaker says, it’s important to have a dialogue and options to talk over with the people who are looking to implement a change.

“I think we are seeing more and more changes, and I think we will continue to,” he says.

Click here for Part 1.

August 23, 2011

COMPTON, Calif. — Infection control might be on everyone’s radar, but it is just one factor in recent changes to healthcare apparel. Peter Menaker, regional sales manager for textile manufacturer, distributor and importer American Dawn, says there are other factors driving changes in the textile industry, too.

Menaker briefed laundry processors and linen distributors during an Association for Linen Management-sponsored webinar, Changes in Healthcare Apparel.

For healthcare workers and laundry managers, infection control can be a major concern.

“As of June 2010, Centers for Medicare & Medicaid Services stopped reimbursing for the costs of hospital-acquired infections,” he says, “so it became more important for healthcare facilities to make sure there are as few hospital-acquired infections as possible.”

Most of the concentration has been on hand-washing initiatives. “That’s been a big focus,” he says, “because most such infections are transferred on the hands of the healthcare worker. I’ve seen recently initiatives … (concerning) hospital-acquired infections that occur among catheter patients and in patients with central lines.”

Another point of interest to laundry personnel is the use of antimicrobials bonded with the fabric of patient garments.

“Antimicrobial treatments are certainly starting to show up on patient apparel, bedding, cubicle curtains, room curtains, scrubs, personal protective apparel and equipment, and certainly they’ve been found in surgical gowns for some time.”

Antimicrobial Treatments

Menaker went into depth on treatments that involve metallic ions being fused permanently onto a textile product. Silver, copper and even gold are used in these technologies.

“These metallic ions combine with a membrane that increases the surface tension of fabrics that can also make them fluid-repellent yet breathable,” he says.

The ions puncture a germ’s cell membrane, rendering it incapable of replicating. These types of antimicrobial treatments, according to Menaker, are nonleaching and permanently bonded to the fabric. He warned against using any type of treatment that works by allowing the chemical to leach from the fabric.

“If the antimicrobial is leaching out of the textile, eventually it will not be effective in killing the organisms we want it to kill,” Menaker says. “Also, it’s possible that the leaching chemical could disturb the skin (of the wearer) and cause an issue. And we don’t want to be causing an allergic reaction or any problem with their skin.”

Also, a leaching type of textile creates a zone of inhibition, which leads right to a zone in which the antimicrobial treatment is only partly effective in killing off germs.

That could lead to the microbe mutating and becoming resistant to the treatment, developing into a superbug, he says.

Antimicrobial treatments can present challenges for laundry managers.

“With any of these antimicrobial agents, we want to make sure we use a chemical and a process in our laundry that will not break the bond between this molecule and the product that we want it to stay on,” Menaker says. “And the provider of the antimicrobial textile or your laundry chemical provider should be able to let you know which processes might be necessary for use with these types of products.”

There is a staining test available that can determine if the antimicrobial treatment remains on the textile product, he says.

Another potentially problematic issue for laundries arises when items such as isolation gowns or cover gowns feature a coating that can be refreshed. Each garment has a grid stamped onto the fabric or a label attached that allows the laundry to keep track of the number of times the item has been laundered.

Most treatments can withstand a limited number of washings—usually around 75. The challenge arises when a garment has been chemically refreshed, or a treatment is reapplied to the garment. How laundry personnel communicate that the garment is once again fluid-repellent is an ongoing concern.

Reapplying the treatment could also be cost-prohibitive.

Menaker says textiles are usually not involved in hospital-acquired infections, and there is a question whether treating the textiles with an antimicrobial would truly be helpful in preventing infection.

“I don’t think there have been any studies on this, and the jury is definitely still out,” he says.

Patient Satisfaction

Patient satisfaction is growing as a change motivator in the industry, Menaker says. Many healthcare facilities are using Press Ganey and other survey tools to gauge how patients perceive that institution’s commitment to care.

“In fact, textiles come into patient satisfaction quite a bit,” Menaker says, “if you realize that patients have more interaction with their hospital gown and their bedding than they really have with doctors and nurses.

“They’re exposed to their textile products 24 hours a day for every day they’re in the hospital. So, like it or not, these do make an impact on how satisfied they are with their treatment at the hospital.

“Usually the laundry hears about it when a linen item is of subpar quality or in quantity. But it can also go the other way, too. If linens are upgraded, they can actually make a patient experience more positive.”

Patient dignity is another influence on healthcare apparel decisions. Religious considerations, physical size and patient mindset all go into determining how a hospital’s apparel offerings fare in a patient’s assessment of dignity issues.

Burkas and face veils have been in the press, and obesity is a concern on many different levels, Menaker says. Patients also are more involved in their own care, and patient comfort and allowing them to focus more on the care for their illness is important, too.

“We also have smaller and smaller people coming into the hospital, too, with more premature births, and there may be some issues with garments being too big or not properly sized for the little patients,” says Menaker.

And there are standardization issues to be considered, especially as they relate to supply/processing costs and effectiveness of the laundry service.

“With so many SKUs, particularly in patient gowns,” Menaker says, “there’s some cost implications in standardizing, stocking fewer different garments, and processing them properly and distributing them to the end-user.”

Tomorrow: Laundry processors need to play a role in policy changes…

July 25, 2011

ST. JOSEPH, Mich. — Maytag Commercial Laundry awarded John Morris Equipment & Supply Co. of Springfield, Mo., this year’s Red Carpet Service Excellence Award. Pride Laundry Systems of North Hills, Calif., took the On-Premises Laundry (OPL) Excellence Award. The honors were presented during Maytag’s 53rd Annual Meeting in Palm Springs, Calif.

The Red Carpet Service Excellence Award is presented to a company that best exemplifies the excellent service and dependability characterized by the Maytag Commercial Laundry brand, Maytag says.

“John Morris Equipment & Supply Co. has been affiliated with Maytag Commercial Laundry for more than 50 years,” says Craig Kirchner, global director of Maytag Commercial Laundry. “Year after year, their dedication to quality service, our brand and their customers is truly remarkable.”

“Dependability and reliability are a major part of our job, and we pride ourselves on providing our customers with the best service available,” says Terry Gideon, general manager of John Morris Equipment & Supply Co. “This award demonstrates our dedication to the long-standing Maytag Commercial Laundry brand, and our current and future customers.”

John Morris Equipment & Supply Co.’s territory covers Missouri and portions of northern Arkansas, eastern Kansas and western Illinois. The company is a past recipient of Maytag’s OPL Excellence Award.

But this year’s On-Premises Laundry (OPL) Excellence Award, an honor that recognizes a company’s effective and efficient service to its OPL customers, went to Pride Laundry Systems.

“Excellence, dependability and exemplary service are synonymous with the Maytag Commercial Laundry brand,” says Kirchner. “Pride Laundry Systems embodies what our company stands for, and we’re pleased to recognize them with this distinguished honor.”

“We take great satisfaction in our reputation as an efficient and dependable distributor to the OPL market,” says Mark Goodman, president of Pride Laundry Systems. “Our loyal association to the dependable Maytag Commercial Laundry brand reinforces our dedication and promise to provide the best equipment and service to our customers.”

Pride Laundry Systems, Inc. serves Southern California and Nevada as a commercial laundry equipment specialist and an authorized Maytag Commercial Laundry distributor. The company specializes in developing coin-laundry stores, multi-housing laundry sales and services, OPL equipment and design, and laundry equipment parts and service.

July 21, 2011

“I know that my laundry operation is due to be inspected sometime soon, but I’m not sure how to get ready for it. Where should my focus be? In what areas are we most likely to get nailed if our operation is deemed substandard?”

“I know that my laundry operation is due to be inspected sometime soon, but I’m not sure how to get ready for it. Where should my focus be? In what areas are we most likely to get nailed if our operation is deemed substandard?”

Equipment Manufacturing: Chuck Anderson, Ellis Corp., San Diego, Calif.

They say procrastination is a universal human behavior and I have to agree, since I procrastinated in writing this article. But one area we must not procrastinate in is having our laundry ready for inspection at any time. Here is an abbreviated pre-inspection checklist:

OSHA — Occupational Safety & Health Administration

Bloodborne Pathogens — Make sure a documented exposure control plan is in place and reviewed at least yearly with employees. Ensure that personal protective equipment (PPE) is in good condition, clean, and being worn in areas of occupational exposure. Check that engineering controls (e.g., sharps containers, shields, etc.) are in place and sterile.

Hazard Communications — Transmittal of information is to be accomplished by means of comprehensive hazard-communication programs, which are to include container labeling and other forms of warning, Material Safety Data Sheets (MSDS) and employee training.

Confined Spaces — Tunnel washers, chemical tanks, boilers and wastewater pits are all examples of confined spaces. The employer shall inform exposed employees by posting danger signs or by any other equally effective means.

Lock Out/Tag Out — Establish a program consisting of energy control procedures, employee training and periodic inspections. Ensure that before any employee performs any servicing or maintenance on a machine or equipment where the unexpected energizing, startup or release of stored energy could occur and cause injury, the machine or equipment shall be isolated from the energy source and rendered inoperative. Electrical, mechanical, hydraulic, pneumatic, chemical and thermal are all examples of energy sources.

Machinery Guarding — Ensure guards are in place and function correctly. Guarding shall be provided to protect the operator and other employees in the machine area from hazards such as those created by point of operation, ingoing nip points, rotating parts, etc. Barrier guards, two-hand tripping devices, electronic safety devices, etc., are examples of guarding methods.

HLAC — Healthcare Laundry Accreditation Council

Soil Sort Area — Items to check include employee training for BBP, functional separation between soil and clean processing areas, cleanliness that is maintained and documented, proper hazard communication in affected work areas, the provision and wearing of PPE, and cart-washer utilization schedule and functionality.

Wash Aisle — Check to see that wash temperatures and times are maintained, and machines are being loaded properly and documented. Prevent cross-contamination of clean and soil in this area. Wipe down machinery frequently with a good quat disinfectant cleaner.

Finishing Area — Proper blow-down schedule and cleanliness, workflow patterns to prevent cross-contamination, preventive-maintenance documentation, linen-inventory management and proper lighting are the keys here.

Staging and Storage Areas — Make sure these areas are uncluttered, cleaned frequently, and protected from lint blow-down.

Fire Department

General — Are address numbers for the building clearly visible from the street? Is exterior fire department access unobstructed? Is combustible vegetation removed so as to not create a fire hazard? Is a minimum 3-foot clearance maintained around fire hydrants?

Egress — Are the exits and doors easily recognizable, unobstructed and functional? Are the exits and exit enclosures free from combustible materials? Are doors with self-closing hinges maintained in the closed position (not blocked open)?

Electrical — Are all electrical outlets, switches and junction boxes properly covered with cover plates, and is the electrical system safe from any apparent shock and/or other electrical hazards?

Are circuit breakers/fuses labeled? Is the area maintained clear at least 30 inches in front of the electrical panel(s)?

Fire Alarm System — If the building is equipped with an alarm system, has a qualified fire alarm company performed the required annual service?

Fire Extinguishers — Is there access to fire extinguisher(s) rated minimum 2A-10BC? Is the travel distance from all portions of the building less than 75 feet to an extinguisher? Are all extinguishers visible and accessible (not blocked)? Have the extinguisher(s) been serviced and tagged by a fire extinguisher company within the last 12 months?

Fire Suppression Systems — Is the top of storage maintained a minimum 18 inches below head deflectors in fire-sprinkler areas?

Storage of Flammable, Combustible Liquids, and Compressed Gas — Are quantities in excess of 10 gallons of flammable and combustible liquids used for maintenance purposes and the operation of equipment stored in liquid-storage cabinets? Are cylinders of compressed gas, such as helium, argon, oxygen and acetylene, chained securely to prevent them from tipping over?

Local Agencies/Environmental Protection Agency (EPA)

State and local agencies may visit to check for valid permits such as boiler operating licenses, business licenses, worker documentation, etc. The Environmental Protection Agency may visit to see that you comply with air cleanliness measures or wastewater discharge limits.

Maintain clear records about anything in the workplace that carries inherent risks, especially if there is a history of accidents with that particular object or situation.

If you have an employee manual, it should be up to date with the most recent laws and regulations regarding health and safety.

Keep the working area clean, free of dangerous surfaces or items that can cause injury, and make it easy to access in case of an emergency or accident. Make sure emergency exits are clearly marked and first-aid kits and fire extinguishers are readily available. While these may seem like minor details, they are, in fact, the areas where most companies fail to comply with OSHA regulations.

Long-Term-Care Laundry: Gary Clifford, Pines of Sarasota, Sarasota, Fla.

Due to be inspected “sometime soon” is really waiting until it is almost too late to do anything about getting ready.

clifford-gary.jpgThe best time to get ready for your next inspection is immediately after your last inspection. However, if you have waited and are feeling unprepared for an impending inspection, get to work now on improving your chances of passing your inspection.

Take a good look around your facility and honestly evaluate what you are seeing.

A lot of times, we look through things we see every day without actually seeing them. Fight that tendency and you will often spot areas that need improvement.

You may find it helpful to get someone from the outside to evaluate your operation. If you know other laundry managers or feel comfortable with one or two laundry vendors, ask them to check things out.

Soiled and clean linen must be separated and not come in contact with each other at any time during processing. Remember to keep everything—soiled and clean—covered to eliminate contamination. And your staff needs to use standard precautions (PPE) when handling soiled linen.

Cleanliness is something that all inspectors will look for. Not only does it appear clean today, do you have a policy (doesn’t have to be in writing) for keeping things clean? This is especially true when it comes to lint removal. Every member of your laundry staff must be able to tell the inspector when and how they keep things clean.

Schedule a few extra staff meetings to make sure everyone is educated and on the same page. As often as you can, ask the questions you would ask if you were an inspector. And look up the results of any past inspections to make sure you do not repeat mistakes.

If you had a specific problem during a recent inspection, you can be sure the inspecting party will be looking to make sure you corrected that problem!

Don’t wait until “sometime soon” is here to get ready for the next inspection. The facilities that do the right things all the time and are best prepared have the most successful inspections. Make sure your facility is one of them.

Click here for Part 1.

May 24, 2011

“What are the qualities of a good preventive-maintenance program? What are the most important tasks to perform? How much time should we allow for routine maintenance, and when? How much maintenance should my staff be doing, and what should we leave to the pros?” Answers from Chuck Anderson, Russ Arbuckle and Rick Rone ...

May 18, 2011

SAN DIEGO — San Diego Gas & Electric (SDG&E) recently named Emerald Textiles, a Southern California commercial healthcare laundry provider, an “Energy Champion” in the Industrial category for energy efficiency and conservation at the sixth annual SDG&E Energy Showcase.

Emerald Textiles and 10 other Energy Champions combined to save more than 55 million kilowatt-hours this year, which provides an energy and environmental impact equal to removing 3,187 cars from California roadways, SDG&E says.

May 12, 2011

ST. JOSEPH, Mich. — Pierce Commercial Laundry, Mandeville, La., recently received the prestigious Fred Maytag Award during Maytag® Commercial Laundry’s 53rd Annual Meeting in Palm Springs, Calif.

The Fred Maytag Award, with a history of more than five decades, is the longest-running award in the commercial laundry industry, Maytag says.

April 25, 2011

ST. JOSEPH, Mich. — Maytag Commercial Laundry recently honored exceptional distributors at its 53rd annual meeting, held in Palm Springs, Calif.

The Fred Maytag Award went to Pierce Commercial Laundry Distributors, Mandeville, La., for outstanding achievements and remarkable performance. The Maytag Red Carpet Service Excellence Award went to John Morris Equipment & Supply Co., Springfield, Mo., for exemplifying the excellent service and dependability for which Maytag is known.

April 18, 2011

BURLINGAME, Calif. — Virgin America has awarded a two-year contract to Mission Linen Supply, which will supply white linen napkins for passengers flying the new airline.

BURLINGAME, Calif. — Virgin America has awarded a two-year contract to Mission Linen Supply, which will supply white linen napkins for passengers flying the new airline.

Virgin America serves San Francisco, Los Angeles, Boston, Cancun, Dallas-Fort Worth, Fort Lauderdale, Las Vegas, Los Cabos, New York, Orlando, San Diego, Seattle and Washington D.C.

Mission Linen Supply plants in Chino and Sacramento, Calif., and in Dallas will provide the linen service for the California and Texas airports.

April 4, 2011

LOS ANGELES — Consolidated Laundry Machinery (CLM), a manufacturer of industrial-grade laundry dryers, will move its corporate headquarters, parts department and manufacturing facility to Pomona, Calif., on May 1, the company has announced.

“The new building is necessary to accommodate our expanding business,” says Carolyn Landsperg, vice president and general manager. “It’s larger and more modern than our current location in Los Angeles.”

March 28, 2011

SAN DIEGO — Sharp HealthCare has selected Emerald Textiles, a Southern California commercial laundry service, as exclusive provider of linens and linen services for all Sharp facilities, Emerald Textiles reports via press release.

Sharp HealthCare is a not-for-profit integrated regional healthcare delivery system based in San Diego. Emerald Textiles serves Sharp’s four acute-care hospitals and three specialty hospitals, as well as 19 Sharp Rees-Stealy medical centers.