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CHICAGO — Laundry services managers find dependability to be a highly valued trait in their employees, according to the results of this month’s AmericanLaundryNews.com Wire survey.

Roughly 43% of managers who responded to the survey say dependability is the trait they value most in an employee. Next most valued is trustworthiness (20%), followed by being a team player (16.7%) and having a positive attitude (13.3%).

Managers are less in agreement about the undesirable traits that are the surest way for an employee to tick them off. No. 1 is unreliability, chosen by 26.7%. Equal shares of 16.7% dislike the actions of employees who don’t follow the rules or who don’t work well with others.

Disloyalty (13.3%), lacking initiative (10%), being unmotivated (6.7%) and failing to meet goals/deadlines (6.7%) are some other sure-to-tick-off traits.

Roughly 43% of respondents say they directly supervise fewer than 10 employees day to day. Another 23.3% supervise 10 to 25 employees, and another 20% supervise 26-50 workers. The remaining 13.3% oversee 51 to 75 employees. No one who took the survey supervises more than 75 employees.

More than half of respondents (53.3%) say their job title falls under laundry management. Others fall under “other” (20%), general administration (13.3%), environmental services (6.7%), housekeeping (3.3%) and purchasing (3.3%).

Seventy percent of respondents received formal management training before they were named a manager.

While the Wire survey presents a snapshot of readers’ viewpoints at a particular moment, it should not be considered scientific.

Subscribers to Wire e-mails—distributed twice weekly—are invited to take a brief industry survey anonymously online each month. All managers and administrators of institutional/OPL, cooperative, commercial and industrial laundries are encouraged to participate, as a greater number of responses will help to better define operator opinions and industry trends.

To sign up for the Wire, click the “Subscriptions” button at the top right-hand corner of this page and follow the instructions.

FRANKFURT, Germany — Energy and resource efficiency are key factors in the professional textile care sector, and sustainable and efficient technology and processes for dry cleaners, laundries and textile service providers were on display as Texcare International opened its five-day run on Saturday.

There are 264 exhibitors hailing from 26 countries in Hall 8 and the adjoining Galleria. “The mood in the sector is very good,” says Wolfgang Marzin, president and CEO of Messe Frankfurt, who accompanied media members during a guided tour of the show floor. “Hall 8 is fully booked up. All international market leaders have registered and will present their cutting-edge technologies. They expect the world’s leading trade fair for their sector to generate powerful business impulses.”

Marzin likened Texcare to the “Olympics of textile care,” referencing the show’s every-four-years cycle.

The main theme of Texcare International 2012 is sustainability and the machinery and plant construction industry will present resource and energy-efficient solutions designed to make companies more ecologically and economically competitive in the future.

Underscoring this is the new BLUECOMPETENCE initiative of the Federation of German Machine and Plant Manufacturers, spotlighting sustainable machines and systems that are in line with economic, ecological and social demands.

“We aim to show that sustainability is not just a buzzword,” says Elgar Straub, director of VDMA Garment and Leather Technology, who led the guided tour for the trade media. “On the contrary, technology is the key to resource conservation. For our sector, Texcare International is the ideal platform for future-oriented presentations.”

The Texcare Forum opened its schedule of educational lectures with “Future Day,” featuring an agenda devoted to training opportunities and efficient marketing concepts for dry cleaners.

Texcare International continues today and runs through Wednesday.

KANNEGIESSER PROMOTES HART TO EXECUTIVE VICE PRESIDENT

GRAND PRAIRIE, Texas — The owner of Herbert Kannegiesser GmbH recently promoted Phil Hart to executive vice president of Kannegiesser USA.

During the company’s recent Canadian sales meeting, owner Martin Kannegiesser announced that Hart’s role in the company will expand, moving him into supervisory positions with different departments, while continuing to be responsible for the company’s daily operations.

Hart joined Kannegiesser USA in 2004 as vice president of marketing, bringing with him more than 10 years of industry and product experience.

TURN-KEY INDUSTRIAL ENGINEERING HIRES BERNSTEIN AS SENIOR VP

CHARLOTTESVILLE, Va. — A veteran of the textile industry, David Bernstein recently joined Turn-Key Industrial Engineering Services as senior vice president. Bernstein’s role will be in business development, consulting, and adding new services to the firm’s lineup.

The fourth generation of his family in the textile rental industry, Bernstein brings a unique perspective and a diverse work résumé to his new position. He has more than 20 years experience, including stints as president of Consolidated Laundry Machinery Co., as director of the Uniform and Textile Services Association (UTSA), and as chief operating officer of F-MATIC.

“All of us at Turn-Key are ecstatic to be welcoming David as a member of our team,” says Chip Malboeuf, Turn-Key president. “His experience, skill set, intelligence and enthusiasm for the industry will not only enhance our current offering, but will also allow us to provide our clients with additional services to increase their revenue and improve their operations.”

In addition to his professional experience, Bernstein is two-time chair of the UTSA Plant Operations Committee, an inductee into the Plant Operations Hall of Fame, an instructor and task force member for the Production Management Institute (PMI) and Maintenance Management Institute (MMI), and a former member of the board of directors of the Western Textile Services Association (WTSA). He resides in Park City, Utah.

TINGUE, BROWN & CO. PROMOTES LAVIGNA TO PURCHASING DIRECTOR

SADDLE BROOK, N.J. — Paul LaVigna has been promoted to the role of purchasing director for the TB division of laundry industry supplier Tingue, Brown & Co. He will work out of TB’s satellite office in Clifton Park, N.Y.

LaVigna brings extensive experience to his new role, much of it gained through his years with the U.S. Army, where he was a procurement and logistics officer. More recently, he was an operations manager for a nationwide retailer. He has been in corporate operations with TB since August 2010.

A graduate of the U.S. Military Academy at West Point, LaVigna lives in Saratoga Springs, N.Y., with his wife and two children.

“I am grateful for the opportunity this new position provides,” LaVigna says, “and I look forward to working with all of Tingue, Brown’s partners in the laundry industry.”

VENUS GROUP HIRES INDUSTRY VET MCBRIDE AS SALES MANAGER

FOOTHILL RANCH, Calif. — Venus Group has a new Midwest regional sales manager. With more than 30 years of industry experience, Mike McBride is now responsible for the textile company’s sales and growth efforts in the Midwest.

His diverse résumé has allowed him to meet many Midwest dry cleaners and laundry owners as well as people with national textile chains. He started with Procter & Gamble as a field representative and trainer, then moved to Cleaners Hangers Co. as a sales representative. His most recent post with Cleaners Hangers was as vice president of sales and marketing.

McBride earned a degree from the University of Notre Dame, where he was also a member of the 1973 NCAA national champion football team.

G.A. BRAUN ADDS SLETTE TO FINISHING EQUIPMENT TEAM

SYRACUSE, N.Y. —The G.A. Braun Finishing Equipment Engineering Team has a new member. Matt Slette brings to the product development team a diverse experience in modeling components in 3D and developing 2D working drawings, bill of materials, and assemblies for production, Braun says.

Slette graduated with a degree in mechanical engineering technology from California Polytechnic State University. He is based at Braun’s corporate headquarters in Syracuse.

GAITHERSBURG, Md., and SKOKIE, Ill. — Sodexo Inc. and UMF Corp. have signed a multiyear agreement to allow Sodexo markets to use UMF’s infection prevention products.

UMF researches and develops textiles, including wipers and dry mops, for the commercial cleaning and infection control markets. Under the terms of the agreement, UMF will provide its advanced antimicrobial technology with PerfectCLEAN® products, education, training and support to the more than 6,000 client partners in education, healthcare, corporate, government and remote site markets served by Sodexo.

“Of all the products we evaluated, PerfectCLEAN delivers the services, performance and training necessary to exceed our customers’ requirements for clean, safe and sterile results,” says Jim Pazzanese, supply management, vice president of procurement for Sodexo. “PerfectCLEAN products are a perfect strategic fit with Sodexo’s Better Tomorrow Plan, which is part of our global roadmap to sustainability.” 

CHICAGO — The Association for the Healthcare Environment (AHE) has unveiled its new professional education brand identity—ENGAGE.

It reflects AHE’s leadership position in providing on-target education pertaining to the healthcare environment. Each of AHE’s professional education programs will operate under this master brand.

“The AHE brand, launched in 2010, conveys a sense of professional excellence,” says Patti Costello, AHE executive director. “This strategic business decision leverages the strength of the AHE’s brand while emphasizing a wide array of educational offerings and reflects AHE’s commitment to career-long learning.”

ATLANTA — The Clean Executive Committee has selected Global Experience Specialists (GES) to serve as the official services contractor for the 2013 Clean Show in New Orleans.

Three companies submitted proposals for the June 2013 show. “GES did our show in New Orleans in 2009 and did a great job,” says John Riddle, president of Riddle & Associates, the Clean Show’s management company. “We look forward to working with them again in 2013.”

Chicago hosted the first Clean Show in 1977. United Exposition Service Co. was the official services contractor for that event and subsequent shows. GES purchased United in 1993, and the Las Vegas-based company has continued its partnership with the Clean Show for many shows since.

GES produces 3,000 exhibitions and events annually.

The Clean Show—officially titled the World Educational Congress for Laundering and Drycleaning—attracts people across all segments of the textile care industry, from single-owner, coin-operated laundry and drycleaning establishments to giant industrial and institutional laundries and textile rental companies.

FAIRWAY, Kan. — There’s nothing like learning from peers who have blazed a trail of success. That’s why the American Reusable Textile Association (ARTA) will feature operator roundtable sessions—on sales and controlling linen losses—each day of its 2012 Education Conference next week in Memphis, Tenn.

The Tuesday through Thursday conference is titled Marketing Reusables in 2012: How Clean is Clean, How to Sell Clients – and Control Losses After the Sale. In addition to operator roundtables with Q&A, ARTA will host speakers from the Mayo Clinic, 3M, Encompass Group, the Healthcare Laundry Accreditation Council (HLAC) and more.

A technical service representative from 3M will address Standards of Clean – How Do We Measure It? Francis Zieman, RN, BSN, MS, CSPDT, will provide an overview of tools and methods to measure cleanliness and then invite members of the audience to test different items, based on written instructions.

HLAC Inspection Chair Judy Reino, Reino Linen, will review best practices during Infection Prevention 101: Practices for the Laundry. Her review will include facility design, personnel, equipment and processes, transportation and clean-linen storage.

Mayo Clinic’s Cindy Molko, RLLD, director of linen services, will offer practical advice you can take back to the office in the session, Infection Prevention and You.

Some other sessions include an update on Cotton and Textile Issues in 2012: What to Expect from Tom Langdon, vice president of sourcing and purchasing for Encompass Group, and Hotel Guest, Hospital Patient or Visitor: Is Your Health at Risk? by Steve Tinker, vice president, Gurtler Industries.

The two operator roundtables planned, Capturing the Healthcare Sale and Case Studies on Stop-Loss Strategies, will feature profit and not-for-profit, regional, and national operators sharing their strategies for selling reusable surgical textiles and controlling losses. All sessions will leave time for Q&A from the audience.

ARTA’s conference will take place at The Peabody Hotel and is open to members and nonmembers, as well as all sister associations.

The Welcome Reception hosted by MIP and Encompass kicks off the event on Tuesday. Attendees who arrive that afternoon can sign up for a tour of Methodist LeBonheur Healthcare Laundry or visit Graceland.

The education program starts Wednesday with sessions running all day, and includes a group lunch. Attendees can mingle and network at the Sponsors’ Reception that evening at The Cotton Museum and Exchange.

The conference ends at noon on Thursday. Continental breakfast is included both days before education sessions begin.

Registration is still open. Visit the ARTA website or contact Executive Director Nancy Jenkins at njenkins@arta1.com for more information.

CHARLOTTE, N.C. — Swisher Hygiene has acquired the assets and business of Savoy Linen Services, a Connecticut-based linen services company.

Started in 1924, Savoy provides linen rental and laundry services primarily to foodservice customers in the southern New England and greater metro New York City markets. Concurrent with the acquisition, Paul Vazzano, the owner of Savoy, joins Swisher Hygiene and will contribute to the continued growth of its linen services business.

“The acquisition of Savoy is a continuation of our efforts to build upon our existing presence in the linen and dust control markets and expand throughout North America,” says Steven R. Berrard, Swisher Hygiene CEO. “We will be very deliberate in making value-added acquisitions and building additional facilities in order to further expand our linen production capabilities, properly leverage our customer base and create additional cross-selling opportunities for our full-service platform.”

Total consideration paid by Swisher Hygiene included cash and a promissory note that may be converted to a maximum of 171,428 shares of Swisher Hygiene common stock.
 

LAKE BUENA VISTA, Fla. — The Textile Rental Services Association (TRSA) last month hosted the first of six Executive Roundtables planned for 2012, providing members with benchmarking information designed to improve operations, performance, productivity and safety.

TRSA President Joseph Ricci says his association’s members are always looking for opportunities for innovation. “Differentiation with unique goods and services provide a niche for new market entry and the financial premiums associated with those opportunities,” he explains.

This gathering covered issues impacting the restaurant/food-and-beverage and hotel/lodging markets. A representative of Darden Restaurants—the world’s largest full-service restaurant company, including the Red Lobster, Olive Garden and Longhorn Steakhouse brands—took part in the roundtable discussion, promoting the exchange of information from customer to service provider.

Industry consultants from Pertl & Alexander led discussions on linen loss and replacement for hospitality and food-and-beverage (F&B) applications. Attendees were invited to tour three Walt Disney World laundries, each with a special application and purpose.

The Housekeeping Plant processes rooms linen and pool towels for the nearly 30,000 Disney World hotel guestrooms. It produces more clean linen than any other single laundry location in the world—nearly 120 million pounds annually. The 16-year-old facility operates seven tunnel washers (that are targeted for replacement) and an automated open-pocket cell. 

The emphasis on throughput production is clear, but not at the risk of sacrificing quality. Quality control is ongoing, including a station that randomly evaluates linen before shipment.

Bob Corfield, president of Laundry Design Group, appreciated the production and efficiency of the housekeeping plant, but was eager to see how Disney handled its considerable costume and uniform requirements.

After a short bus ride, the group toured the Costume Facility that processes 29,000 costumes and cast member uniforms every day. 

Curt Gray, chief administrative officer for AmeriPride Services in Minnetonka, Minn., says he felt more at home in the uniform plant environment. His goal was to better understand how a world-class organization like Walt Disney World integrates its service culture into the industrial laundry environment.

After going through the plants, Gray commented that the net result of what Disney accomplishes appears to be the sum of doing a lot of little things right.

The Costume Facility tours like a morph between a large drycleaning shop and a production industrial plant (it also processes all walk-off mats used in the theme park). Equipment includes four drycleaning machines, two wetclean washers, and an assortment of washer-extractors.

Terri Amey, Disney’s costume plant manager, attributes the production and quality to the plant’s “cast.” Average term of service among full-time employees there is 19.5 years.

Pablo Lucchesi of Crown Linen, Miami, was particularly interested in touring Disney’s Food and Beverage Plant, as F&B is a growth center for his company.

Disney’s F&B facility provides table linen for the 200 park restaurant outlets servicing 32 different color options.

F&B delivery drivers arrive at work at 2 a.m. Pickups and deliveries are made in the early-morning hours using lowboy trailers. They are equipped with ramps that eliminate lift-gate requirements, reducing delivery times and improving operator safety.

The next TRSA Executive Roundtable is scheduled for May and will involve operational and market issues specific to national textile services companies.

GREENSBORO, N.C. — Laundry parts and equipment supplier Talley Machinery Corp. has acquired laundry equipment manufacturer Norman Control, Cary, Ill. Talley will manufacture the line of Norman Control equipment, parts and accessories at Talley’s state-of-the-art Greensboro facility, the company reports.

Hydraulic lift tables, lighted inspection tables and pneumatic cart dumpers are among the laundry machines to be featured, while the associated replacement parts and accessories are stocked and ready for quick delivery.

Recognized for its expertise in machining high-quality replacement parts for varied laundry equipment and in remanufacturing flatwork ironers, Talley has gradually expanded its range of products and services since joining the Tingue family of companies to include extractor press membranes, ironer drive conversions and several other machinery upgrades.

“The Norman Control laundry machines have been well known for their quality workmanship and dependable operation for a long, long time,” says Randy Vansparrentak, Talley Machinery vice president. “Yet it’s their safety and ergonomic benefits that are drawing increasing interest from the laundry industry and that’s what most attracted us to the acquisition.”

Jensen USA will hosts its Spring Service Seminar covering flatwork equipment March 20-22 at its Panama City, Fla., facility. For more information, contact Jerry D. Elmore, 850-271-5959, ext. 183, jerry.elmore@jensen-group.com.

Jensen USA will host its Spring Service Seminar covering Senking tunnels, presses and dryers on April 17-19 at its Panama City, Fla., facility. For more information, contact Jerry Elmore, 850-271-5959, ext. 183, jerry.elmore@jensen-group.com.