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Management Advice

Mistakes Happen, But Go All Out to Make Things Right

I’ve always believed that it’s easier to keep a customer...

Facing Facts About the Future: Quality, Upcoming Managers Are Scarce

CHICAGO — For the last four months, I have written about some...

Marketing of More Energy-Efficient Textiles Deserves Scrutiny

Energy prices are going up, and everyone is looking for a way to reduce...

Failure to Keep Laundry Facility Clean Turns Customers Off, Threatens Quality (Part 4 of 4)

“Sometimes, we get so caught up in getting the work processed and...

Failure to Keep Laundry Facility Clean Turns Customers Off, Threatens Quality (Part 3 of 4)

“Sometimes, we get so caught up in getting the work processed and...

Failure to Keep Laundry Facility Clean Turns Customers Off, Threatens Quality (Part 2 of 4)

“Sometimes, we get so caught up in getting the work processed and...

Freedom to Manage: Play the Percentages

CHICAGO — It’s estimated that in corporate America, more...

Failure to Keep Laundry Facility Clean Turns Customers Off, Threatens Quality (Part 1 of 4)

An AmericanLaundryNews.com Exclusive “Sometimes, we get so...

Family-Owned Prestige Laundry Upgrades with $3 Million Renovation

BAY SHORE, N.Y. – Prestige Laundry, a family-owned and -operated...

Set Aside Time for Task of Updating Job Descriptions

One of my tasks that always seems to fall through the cracks is...

How to Identify Linen Abuse and Stop It (Part 5 of 5)

In order for my customers to be responsible for linens and garments, I...

How to Identify Linen Abuse and Stop It (Part 4 of 5)

In order for my customers to be responsible for linens and garments, I...

How to Identify Linen Abuse and Stop It (Part 3 of 5)

In order for my customers to be responsible for linens and garments, I...

How to Identify Linen Abuse and Stop It (Part 2 of 5)

In order for my customers to be responsible for linens and garments, I...

How to Identify Linen Abuse and Stop It (Part 1 of 5)

In order for my customers to be responsible for linens and garments, I...

Step Out of Your Communication Comfort Zone

CHICAGO — No matter how you may wish to rationalize the behavior...

Understanding Christmas Holiday Linen Volume

The Christmas holiday is a very special holiday to most employees, and...

If Water is No. 1 Resource, Can You Afford to Use It Just Once?

It’s estimated that U.S. commercial laundry operations consume...

What Are They Thinking?

CHICAGO — As many of you know, I had a great career in the U.S....

Greet the 2008 American Laundry News Panel of Experts (4th in a Series)

In the fourth and final installment of our series, this year’s...

Greet the 2008 American Laundry News Panel of Experts (3rd in a Series)

In the third of a series, this year’s contributors to the...

Greet the 2008 American Laundry News Panel of Experts (2nd in a Series)

In the second of a series, this year’s contributors to the...

Greet the 2008 American Laundry News Panel of Experts (1st in a Series)

In the first of a series, this year’s contributors to the...

Flatwork vs. Fold Dry: Why the Shift in Products?

I was working on a productivity improvement project and had the...