CHICAGO — If you were asked to grade your operation, how truthful would you be in your self-assessment? Managers who responded to December's Wire survey gave themselves high marks. Nearly 57% graded their management performance during 2006 as a B, followed by 32.6% with an A and 10.9% with a C. No one gave himself or herself a D or F.
In comparing the condition of their operation today to its condition a year ago, 78.3% of respondents say "It's better." Slightly less than 18% say "It's the same" and the remaining 4.3% say "It's worse."
More than 44% of respondents say they hit all of their goals in 2006. Among those who admitted their operations fell short of goals or expectations, their reasons varied, according to the survey results. Capabilities of equipment (15.6%), maintenance efforts (13.3%), "Other" (13.3%) and productivity of staff (11.1%) were cited most often. In choosing "Other," the explanations given frequently involved staff in some way. Few cite marketing efforts (2.2%), and no one chose regulatory changes as a reason.
Finally, it seems competition isn't as big an incentive in setting and meeting goals as one might think. More than 42% say competition "has little effect on my actions," while another 26.7% say it "has no effect on my actions." Only 6.7% say competition is the "main reason why things get done," and another 24.4% say it's "one of the main reasons."
Subscribers to American Laundry News’ Wire e-mails — now distributed weekly — are invited to participate in an industry survey each month. The survey is conducted online via a partner website. Each survey is developed so it can be completed in 10 minutes or less. Readers are encouraged to participate, as a greater number of responses will help to better define operator opinions and industry trends.
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